Yasasree Nerayanuri's Linkedin Analytics

Customer Experience (CX) Leader with deep expertise on setting up and scaling post sale functions: Onboading, Customer Success, Customer Support, Account Management, Customer Marketing, Advocacy and Community that are pivotal in delivering Customer delight and driving up Net Retention Rate (NRR) and Profitability for SaaS companies of all sizes and stages Collaborate with early, mid-stage and established SaaS startups to help set up and scale their post sale organisation, processes and tools; advise them on delivering customer delight (SMB tech touch to Enterprise High Touch customers) efficiently, driving organic growth and advocacy