Mel Technology Group LLC

• Led a content production team, ensuring timely creation, updates, and optimization of product reviews, often working directly in WordPress.
• Managed all social media channels, maintaining a consistent and engaging brand voice.
• Worked closely with the CEO to share progress, solve challenges, and plan strategic initiatives.
• Owned budgeting responsibilities, ensuring smart resource allocation and meeting financial goals.
• Grew the digital asset portfolio by tracking KPIs, identifying new opportunities, and improving performance.
• Increased sponsorship and advertising sales while building affiliate partnerships to expand revenue streams.
• Streamlined processes and introduced automation to improve operational efficiency.
• Fostered a motivated, productive, and collaborative team environment.

Operations Manager

International Road Transport Union (IRU)

•	Successfully managed accounts, providing administration and support for Accredited Training 
•	Institutes across EURASIA, including contract creation, order forms, renewals, and terminations.
•	Delivered exceptional customer and product support, conducting remote training sessions and onboarding through email and video conferencing.
•	Coordinated "train the trainer" events, handling travel and accommodation logistics for trainers.
•	Ensured high levels of customer satisfaction and retention, managing accounts receivables, invoicing, and cash collections.
•	Oversaw the administrative process of customer acquisition and administered Certification and Standards (C&S) products through the IRU Certification platform.
•	Executed communication campaigns and managed content for the C&S website.
•	Maintained accurate records and administered customer and product data, providing detailed statistics.
•	Conducted customer satisfaction surveys to gather feedback and improve services.
•	Monitored project activities, managing time consumption and validating experts' timesheets and invoices.
•	Coordinated with corporate support teams to ensure timely execution of financial obligations to third parties.
•	Built strong relationships with colleagues in Geneva and regional IRU offices in Brussels, Moscow, Istanbul, and Beijing, as well as with IRU members and Accredited Training Institutes.

Customer Relationship Management Administrator

Thomson Reuters

• Closely involved with sales, legal, and Sr. management for new and existing contracting
• Consistently top ranked employee for efficiency of order turn around
• Resolving service issues and customer satisfaction  concerns
Sales Order Management Specialist (Geneva)
• $40 million in asset management including overseeing billing accuracy, customer information, contract details and product performance

Executive Order Management Specialist

Penske Truck Leasing

• Promoted from Management Trainee
• Saved $10,000 (20%) per month in equipment relocation costs
• Accountable for 450 units at 27 locations over a 100 mile radius
• Ensured all vehicles within the fleet sustained DOT maintenance regulations 
• Managed 75 daily vehicle transfers to cover reservations
Management Trainee Tasks
• Controlled both daily operations, ongoing sales, and client relations 
• Managed busiest rental location in Indiana averaging $500,000 revenue per month and the assigned fleet

Asset Manager

Discount Tire Company

• 2009 Promoted from Senior Technician
• Inside sales, contacting in order to convert to sale
• Managed inventory control ($500,000 in inventory) ordering, shipping, receiving
• Inspected vehicles to qualify the sale
• Resolved customer and product installation issues
• Trained and mentored five trainees to receive promotions 
• Directed workflow to ensure tasks were completed within scheduled timelines

Assistant Manager

ICI Paints

• Sales and Customer Service
• Product Delivery
• Inventory Control 
• Shipping & Receiving

Store Associate

Top Value Fabrics

• Sales and Customer Service
• Maintenance 
• Vehilcle cleaning
• Shipping & Receiving

Car Salesperson

Ace Hardware Corporation

• Sales and Customer Service
• Lawn and garden area
• Inventory Control 
• Propane refills
• Unloading deliveries

Associate

Walmart

• Sales and Customer Service
• Cashier
• Lawn and garden area
• Inventory Control 
• Unloading deliveries

Lawn and Garden Associate

PetSmart

• Cashier
• Restocking Supplies
• Inventory Control 
• Unloading deliveries

Customer Service Representative

Developing and operating a portfolio of web properties for ourselves and clients specializing in SEO.

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