Yatish Saxena 's Linkedin Analytics

Came with 15 Years + of diversified experience across Telecom, hospitality, Logistics, and e-commerce industries with a mix of established companies like Reliance, TATA, and JIO & and hyper-growth start-ups like RIVIGO, OYO, and udaan coupled with a background of IIM Calcutta and a black belt in Lean six sigma. Did a variety of roles spanning all phases of customer/ Partner/ Vendor life cycle management which included strategy formulation and last mile execution, managing large-scale operations including in-house and outsourced both for field and central with complete ownership of Experience, business, and revenue metrics, and transformation projects aimed towards building efficiency and cost optimization through people/process / Tech and effective stakeholder collaboration. Currently associated Innoviti driving Growth and Profitablity. Prior to that with udaan (India’s largest B2B eCOM) as Head of Account Management & Experience and member of the leadership team was leading the design thinking, problem-solving, and execution excellence with complete ownership of Business, Revenue, and Experience Metrics. Notable accolades include: Udaan: Commended for spearheading the rollout of account management and transforming the return and dispute management processes-–– Increased GMV contribution by 2X, Reduced Cx cost by 60%, , Reduced supply chain cost by 30%, Reduced Acquisition cost by 25%, Increased efficiency by 30%, and C-SAT by 20% and reduce losses by 55%. OYO: Acknowledged for implementing the Central Network Management model reduced Cost by 55% with Delta Revenue -30K daily room worth 18Cr/Annum & 2.1 X productivity increased. JIO: Recognized for a significant contribution to the impactful launch, significantly influencing sales, operations, customer experience, and revenue, while setting industry benchmarks. TATA: Honored with the prestigious Maestro Awards, the highest distinction within the TATA group, for exceptional contributions across assignments. RIVIGO: Celebrated for driving business growth through funnel optimization.