Yatish Saxena 's Linkedin Analytics

With over 18+ years of diverse experience across the telecom, hospitality, logistics, and e-commerce industries, I have had the opportunity to work with both established giants like Reliance, TATA, and JIO, as well as fast-paced startups such as RIVIGO, OYO, and udaan. I hold an MBA from IIM Calcutta and am a Black Belt in Lean Six Sigma, which has equipped me with a strong foundation in both strategic and operational excellence. Currently, I serve as a key driver of growth and profitability at Innoviti. Previously, as the Head of Account Management & Experience at udaan, India’s largest B2B e-commerce platform, I led initiatives that resulted in a 2x increase in GMV contribution, a 60% reduction in CX costs, a 30% reduction in supply chain costs, and a 25% reduction in acquisition costs. Additionally, we boosted efficiency by 30%, improved C-SAT by 20%, and reduced losses by 55%. Career Highlights: 1. Udaan: Successfully rolled out account management and revamped return and dispute processes. Achievements include doubling GMV contribution, reducing CX costs by 60%, supply chain costs by 30%, and acquisition costs by 25%, while boosting efficiency by 30%, improving C-SAT by 20%, and reducing losses by 55%. 2. OYO: Implemented the Central Network Management model, which slashed costs by 55% and generated an additional daily room revenue of 30K, worth 18Cr annually, and increased productivity by 2X. 3. Jio: Played a critical role in the impactful launch of JIO, significantly enhancing sales, operations, customer experience, and revenue, setting industry benchmarks in the process. 4. TATA: Received the prestigious Maestro Award for outstanding contributions within the TATA group. 5. RIVIGO: Drove significant business growth through effective funnel optimization. Beyond my professional life, I am passionate about traveling— and I enjoy playing tennis. I love connecting with new people over a cup of coffee, so feel free to reach out. Skills: 1. Strategic Planning & Execution 2. Operations Management 3. Customer Experience Management 4. Revenue Growth & Optimization 5. Lean Six Sigma (Black Belt) 6. Stakeholder Collaboration 7. Process Improvement 8. Technology Integration If you’re passionate about driving business transformation and operational efficiency, let’s connect! Reach out to me here on LinkedIn or via email at [email protected]