Discovery Education

Manager, Educational Partnerships

Intervene K-12

Responsible for developing customer relationships and expanding those relationships by providing excellent customer service while building portfolio and earning potential. Negotiating and closing successful business deals ranging from 50k to 1M accounts in all of Texas school regions and United States.
▪Partnering with schools in Texas and schools in the United States on intervention systems that help schools improve student outcomes and eliminates learning loss through a holistic approach using assessment, analytics, and live-small group, high impact tutoring tier 2 instruction.
▪ Built key relationships with Superintendents, Chief Academic officers, and School Administrators to establish new partnerships and introduce K-12 educators to other supplemental resources.
▪ Coordinated trade shows, product trainings, and regional workshops to warm up cold
markets and build on existing relationships.
▪ Troubleshooted any customer learning curves by tying their existing strategies into the
recommended products.
▪ Reviewed annual metrics and identified personal goals and targets to achieve sales plan
more efficiently.
▪ Introduced and leverages the rollout of marketing campaigns and promotions to K-12
school districts.
▪ Established mutually beneficial partnerships within the region by engaging in collaborative conversations with instructional leaders to uncover individual educational goals

 Account Executive Manager

Pharr-San Juan-Alamo ISD

Manages a monthly caseload of over 40-50 students. Provides tech support, troubleshooting, and student advisement for kindergarten to 12th grades (including technology training for parents of students) in a vast school district. 
▪Provides training in Basic Computer Literacy to over 800 parents and students within seven (7) years of teaching. Over 90% of students had no proficiency with computers or technology at the beginning of the school year. 
▪Uses ZENDESK to track student progress data on programs. Identified lowest percentile of students that needed more support. Setup small group activities and virtual study sessions to improve scores. Shares data with other teachers to help during professional development and best practices for student retention. 
▪Responds to all student inquiries and/or concerns over the phone each day, conducted verbal and email conversations to ensure academic progress. Uses Google Voice when making 50+ calls to families. 
▪Administer best practices and ensuring proactive learning with state standards for highest academic achievement using rigorous educational communication skills.
▪Focus student goal setting on academic skill-building to enhance success proficiency.
▪Collaborate with administration and team to advance students development while improving lesson delivery.
▪Advance literacy skills by studying student data to set appropriate, achievable goals for students
▪Responsible for designing, creating, sharing, and collaborating cross functionally to increase curriculum effectiveness. Incorporated a multimedia approach to develop trainings.
▪Possess commitment to team dynamics with ability to contribute great collaboration, communication, and expertise by following leadership directives.
*Biliterate in English and Spanish
*PROFICIENCIES: Microsoft Office, Adobe, Focus, iReady, BrainPop, Nearpod, Canvas, DiscoveryEd, PBS Learning, Lumio, Clever, Peardeck, higher education K-12 and most educational technology platforms.

 Educator | Curriculum Writer

Lone Star National Bank

Oversee all aspects of inside sales and operations for the Branch in Mcallen, Texas. Exceptional sales and business management leader with proven track record of developing and implementing strategies and programs resulting in increasing profitability, growing revenues, and managing sales.
▪	Significantly increased sales by 35% the first 6 months. 
▪	Grew profitability from 20% to over 30% ahead of other branches in area.
▪	Developed new customer experience strategies based on market and industry trends research. developed a new referral program that increased client retention to 75% and led to a 35% increase in new clients over the course of a year. 
▪	Managed client onboarding and developed over 50 ongoing customer relationships by articulating appropriate objectives and expectations, delivering on positive results, and serving as the primary point of contact. 
▪	Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales process as the foundation for business success.
▪	Collaborated with partners, financial consultant, business banking officer and loan originator.
▪	Trained and coached staff on new products and effective selling techniques and skills which increased sales by 25%.

Sales Account Specialist

Family Dollar

Maintained exceptional relationships with new and existing customers in a customer-focused retail environment. Conducted a variety of administrative operations tasks, including: opening/closing store, cash reconciliation/management, and developing staff assignments according to operational expectations.
▪    Served as manager-on-duty, made important sales decisions, store design decisions.
▪	Reorganized and redeveloped the store, which was recognized within two months and received a promotion to an Assistant Manager.
▪	Overseeing and supporting 8+ person staff in driving revenue for retail services while ensuring superior customer service.
▪	Executed innovative sales expansion strategies which resulted in a 10% increase in monthly sales.
▪	Developed strong customer service skills; frequently assisted customers both in-store and over the phone
▪	Developed and instituted strategic sales measures to increase overall store volume.
▪	Hired and Trained employees in all retail areas.
▪	Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders
▪	Presented sales reports to regional management on a daily to weekly basis.

Assistant Sales Manager

I am a highly experienced Educational Partnership Manager with a strong background in education and sales. I have a Master's in Educational Leadership-Administration and a background in Bilingual Education which has allowed me to bring a unique blend of skills to deliver exceptional results to  any organization.

I take great pride in my approach which is to always understand the needs of the students and school districts. My ultimate mission in my career is to empower scholars and educators with the latest innovations in education and with my combination of my education and sales experience it has greatly given me a unique perspective on how to effectively communicate, educate, and influence others. 

I am skilled at developing and nurturing relationships, consultative discussions to identify individual needs, and providing excellent customer service. I also have a passion for continuous learning and staying updated on the latest trends and best practices in education. I am proud to be part of a team that enables, empowers, and supports educators and learners.

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