All Bits Tech

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IT Service Manager

•	Source and win new business.
•	Maintain relationships with existing clients by resolving any issues or complaints.
•	Manage technical staff.
•	Network to build presence in the community and meet potential new clients or partners.
•	Keep records of sales opportunities.
•	Utilize marketing tools to advertise the business.
•	Give hands on support when needed.
•	Utilize project management skills to streamline resource use and lower costs.

Account Executive

Integrated Dermatology 

•	Administered Microsoft Windows 2008 and 2012 servers as well as Office365.
•	Supported internal and remote users on PCs and MACs.
•	Standardized process of new user setup, including systems and phones.
•	Worked on Grandstream and Polycom phones using Freepbx.
•	Implemented Atera for RMM and ticketing.
•	Deployed Webroot across the organization.
•	Managed printer deployments and repairs.
•	Moved just under 100 users to new office location including 8 servers
•	Collaborated with management to resolve network and system issues as they arose.

System Administrator

Trusted Tek, LLC

•	Surveyed existing networks, computers and data for various clients as well as provided preventative maintenance.
•	Consulted on best practice solutions for existing and potential clients.
•	Provided support to business and home users.
•	Developed new business opportunities in an effort to gain new clients
•	Assisted with presales
Project: 
•	Configured and implemented AVG Managed Workplace for an MSP. This included vendor and RMM research, negotiation through to implementation. Migrated from LogMeIn to AVG all event alerts and client machines. Deployed new policies regarding automation, antivirus, maintenance and monitoring.

Computer Technician (Sr. Systems Engineer)

Self

•	Support client business networks including assisting with new setups.
•	Provide network documentation as needed.
Projects: 
•	Performed a hardware and software migration for a metals manufacturing company. OS was SBS 2000 and migrated to Server 2012 R2 Essentials. Replaced the majority of the workstations and went from Windows XP to Windows 7. Migrated onsite email to hosted Exchange with Office 365. Updated their antivirus licensing and installed a new Cisco managed switch along with a redundant NAS device for backup. Reconfigured their multifunction Canon printers for scanning to folders for all users. Also reconfigured their firewall and provided post support along with network documentation.

IT Consultant/Project Manager

Intersect Systems

•	Managed project installations, and migrations from both hardware and software areas.
•	Lent tier 2 and 3 support for companies varying in size from 10 to 50+ users.
•	Ensured projects completed on time and within budget.
Project:
Implemented a VDI solution for a filtration company using Citrix XenDesktop and XenServer. Installed servers using Server 2012 Essentials as well as hosted Exchange. Used Windows 7 for the desktops and Office 365. Provided them with Symantec antivirus and carbonite backup.

Project Manager

LAN Infotech

Summary: Branch Florida office split from LAN Associates while keeping the same clients and employees.
•	Interviewed, hired and fired staff.
•	Reviewed trouble tickets and expense reports.
•	Planned projects taking clients’ requirements into consideration as well as educating them on new features.
•	Lead projects including network migrations, email archiving, and document management solutions.
•	Provided one-on-one training for end users and IT staff as needed and usually for post-support on migrations or new installations.
•	Used best practices to redesign architecture for the network, AD and exchange.
•	Configured OWA, Anywhere Access, and integration with other software / hardware (PDA).
•	Supported clients on an on-call basis as well as my fellow engineers.  Setup and maintained ConnectWise system for tracking tickets.
•	Did regular maintenance for clients which included retiring old accounts, network health checks and doing exchange defrags when the white space was significant.
•	Point of contact for ticket escalation and further escalating to manufacturer like Microsoft if the need arose.
Other Projects included: 
•	Utilized staff to prepare servers and client for a weekend migration for a pharmaceutical company (less than 30 users), consisting of transitioning from VMware to hardware and server 2003 to 2008.  This included bagging email with MXLogic, moving the servers to a different facility, upgrading the firewall, implementing exchange 2007 on a new server and moving the mailboxes from exchange 2003.  Made sure public folders replicated, adjusted connectors to allow inbound smtp traffic and made appropriate reconfigurations of outbound connectors.
•	Prepped a server for a small firm in Miami, for migration from SBS 2003 to SBS 2008.  Configured the new server while prepping the old server and copying any data to the new system.  Migrated data and mailboxes over the weekend following up with post support.

Project Manager/Senior Systems Engineer

LAN Associates

•	Earned top billable hours on a consistent basis and “Employee of the Month” at least once a year since date of hire.
•	Provided customized training manuals and network/system documentation for clients.
•	Supported a variety of clients mostly in the legal industry 24/7.
•	Migration projects included going from products like Microsoft Exchange 2000, 2003, 2007, 2010, GroupWise to similar products or upgrading to the latest versions.
•	Setup servers from scratch to delivery using best practices, RAID technologies, and DELL/HP/IBM software.
•	Made most of group policies for updates, email archiving, profile maintenance and security.
Other Technical Projects:
•	Completed an entire network upgrade (7 servers) and move to a data center for a commercial corporation. Implemented redundant servers with the usage of clustering, VMWare, and Hyper-V. Also used DELL MD 3000 and MD1000 direct attached storage equipment. Migrated the Exchange server, SQL servers, IIS, and application servers. Configured a Barracuda Load Balancer, a new firewall, Cisco router, and Acronis backup solution. 
•	Performed 100+ users network upgrade/migration for a law firm that involved EqualLogic SANs, migration to exchange enterprise 2007, designing of new exchange structure, databases, OUs, profiles, virtualization via VMware, barracuda spam filter, SQL to 2005, and implementation of Enterprise Vault.  Created different storage groups and databases.  Phased user mailbox moves by departments into their respective databases.  Coordinated connectors with barracuda and firewall.  Provided sufficient post support to retire and repurpose the old exchange server hardware.

Senior Systems Engineer

Yolanda is an IT consultant who specializes in providing technology solutions for small and medium businesses.  Before starting All Bits Tech, Yolanda worked for various MSPs as an IT Service Manager, a Project Manager, and a Senior Systems Engineer. After a successful career with more than 20 years of implementing solutions for law firms, medical practices, retail businesses in the US and overseas, Yolanda now helps them adopt the best technology for their business. 

All Bits Tech solutions range from security, computer support, managed services, web design and support, digital marketing, application development, and voice over IP.

Yolanda enjoys spending time with her family and biking whenever possible.

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