Remote

Onboarding Operations Specialist 

Independent

Freelance Designer, working on Footwear, Fashion, Graphic and Product Design projects.

Design Consultant

Omnipresent

Helping companies hire employees anywhere in the world.
Performing onboarding to employees in more than 17 countries in the EMEA region. Lead initiatives to achieve quality and deadlines of customer projects, while also building customer relationships. Cross-team collaboration to deliver high level of customer satisfaction..
During the first year an average CSAT score of 9.3.

Customer Success Coordinator

Qlip 

Launched the Onboarding process for new users of a platform that helps with modifying or acquiring new home services like; electricity, water, internet, gas and alarms. Follow up as account manager to review the status of all the requests and incidents.
Create materials and tools for training and improving internal processes across teams.

Onboarding Specialist

eBay

Develop the onboarding process of new sellers to eBay marketplace.
Guide the seller through an intensive orientation of the platform & SEO skills, via a virtual meeting and serve as trainer in all seller onboarding sessions.
Collaborating with with internal departments to facilitate new seller and product success. Investigate and resolve issues with tangible results from escalated seller issues.
Develop and launch documentation on seller experience protocol and user guides.
Follow up with sellers for any support they might need.

Onboarding Advisor

Cirque du Soleil Entertainment Group

Assistant in the costume area for Kooza Show. Repair, clean and modify garments, accessories and footwear.

Production Assistant

Arena CDMX

Collaboration in events organized by Zignia as interpreter, wardrobe, backstage and planning.

Dolmen

Freelance product design and development of furniture and lighting.

Interior and Industrial Designer

Cedim Mexico

Learning Sponsor Jr. Fashion Design. Academic coordinator of the Fashion Design department and lecturer in Footwear Design, Fashion Accessories, Visual Merchandising, History of Fashion, Business, Innovation and Creative Thinking. Improved the departments education standard to that of the international level. Researched and implemented practical projects for the students. Invited international professionals as visiting lecturers and to conduct workshops. Social Services and Internships. Partnerships with International Design Schools for exchange and professional projects. Events coordination, exhibitions and Fashion shows.

Academic Program Coordinator

C by D:FUSE

Managing the Design and Product Development team. Designer of C by D:FUSE Scandinavian Men’s footwear brand from Hype Scandinavia, targeting the Chinese market.

Trend forecasting, strategy, consumer understanding, upper design, outsole design, technical development and direction, order placement, production, sales and marketing.
Develop luxury line Made in Italy.

Product Manager & Head of Design

Successful trainer and academic with progressive experience in online platforms. Assisting in various aspects of analysis, sales and SEO, with thorough understanding of client behaviour. People first mindset key to customer success.
I am a hard-working, innovative individual who strives to exceed business objectives.

Taplio

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Taplio

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