YOGENDRA NARAYAN's Linkedin Analytics

Hello! I am Yogendra Narayan, an Operations Manager with over 8 years of experience in driving operational excellence across various fast-paced industries. My expertise lies in product management, logistics, and leading cross-functional teams to optimize supply chain processes and enhance customer experiences, particularly in the e-commerce sector. I am passionate about leveraging data analysis and performance metrics to make informed decisions that lead to significant improvements in productivity and efficiency. Throughout my career, I have successfully managed operations for multiple organizations, ensuring seamless integration of processes and superior service delivery. I pride myself on my ability to foster a customer-centric approach while leading high-performing teams. My strong proficiency in tools like SQL, Power BI, and Advanced Excel allows me to derive actionable insights that drive continuous improvement initiatives. I am committed to achieving key business objectives and delivering measurable results. Key Achievements: - Increased production efficiency by 15% through streamlined logistics and optimized material supply chains. - Reduced operational downtime by 10% by developing and monitoring KPIs for performance. - Achieved a 98% operational uptime for over 50 clients through effective management of Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC). - Successfully led operations across 46 cities, improving delivery times by 15% and reducing customer escalations by 25% during peak events.