Cybage Software

Create and manage user accounts using Active Directory on regular basis also managing the permissions for user access
• User onboarding/Offboarding for O365 mailboxes
• Use Office365 to successfully migrate user accounts from local Exchange and manage the product licenses and mailboxes
• Use Active Directory, MS Exchange and MS Office365 to manage user mailboxes, distribution lists and shared mailboxes
• Server Monitoring, performing troubleshooting with end users if required in regards to POS,EFTPOS devices
• Provide level 1-2 IT support to over 500 staff members and 200 stores within Australia as well as New Zealand, Canada, Singapore
• Assisting users with MFA/Authenticator setup on their devices
• Configure new Point of Sale (POS) systems and troubleshoot various issues related to them on regular basis
• Provide BAU support for RMS (ERP) and SMS (front-end application).

Well exposure with Freshdesk, HaloITSM, JIRA ticketing tools

Senior Technical Support Executive

YUJ IT Solutions

Clients requirements collection, training on Magento, co-ordinate with design and development team for clients satisfaction.

Key Account Executive

Eaton

Order Management, Report creation, Order modification, Order creation, co-ordinate with US team

Customer Service Associate

Shoptimize India

Experienced Customer Support associate with a demonstrated history of working in the Ecommerce industry. Skilled in Requirements Analysis, Management, Leadership.
Well experience in Magento tool.

Technical Support Executive

Experienced strong customer support with a demonstrated history of working in the best industry. Skilled in Requirements Analysis, Management, Leadership, Support, Client co-ordination.
•      Well experience in handling CRM tools
•      Cooperate with technical team and ensure timely resolutions to customers  
•	Positive Attitude and Willing to learn new things
•	Self-disciplined, Co-operative and adjustable nature

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