Amdocs

The Digital Brands Suite delivers a full BSS as-a-service solution, including care, commerce, ordering and monetization capabilities, to help Service Providers in launching new digital brands and new offers in a few weeks, for a seamless experience, and virtually limitless scalability, without compromising support for bundles, 5G, IoT, convergent services/product lines and more.

Ready-for-use packages of customer journeys and business processes for Digital Brands: we leverage 35+ years of Amdocs telco experience to provide an almost “plug&play” experience, coupled with TM Forum-compliant open APIs.

Head of business Development and customer success| Digital brands suite  

Management of BSS & OSS transformations 
E2E delivery  responsibility from the stage of the sale till production
Working closely with the sales Engineers during the sale stage to define scope and right solution for the customer 
Building the project team to ensure successful delivery .
Service Partner of CALA&NALA Accounts -Overall responsibility of the program delivery , P&L , scoping professional services , test, production rollout while working closely with customer .
Customer management , responsibility for customer experience and his satisfaction.

Service partner- Amdocs Optima 

Customer Management, responsibility for customer experience and satisfaction
Managing Comcast OSS transformation delivery and manage services 
Managing Comcast mobile transformation Delivery and manage services 
Building the yearly road-map along with pre-sale team  
Managing budget and P&L

Service Partner-Comcast USA 

Managing onsite team and delivery team (Development testing and deployment )
Managing the delivery of OSS from scoping till production 
building yearly roadmap plan for the OSS deliveries 
P&L and budget management

Director Customer Delivery Manager-Comcast

Managing program delivery of OSS transformation project -TCL USA 
Managing program delivery of OSS upgrade project -KPN Netherlands 
Overall responsibility for project plan and delivery team .

Program Manager

Partner Communications Company Ltd.

•Managing a group of 15 Switching Specialists: Planning Network assignments and projects' schedules, training, implementing work procedures.
•Managing and handling ongoing 2G and 3G problems (during the period, I received OTS from the company's CEO for professional troubleshooting and critical decision making ability during network failures).
•Management of the NP Project: Planning the project phases, implementing network modifications, conducting tests, operating field specialists. (Received VP's OTS for projects' success).
•Managing and upgrading the VMS Operation: Voice Mail, ongoing management, troubleshooting, transfer to new systems.
•Upgrading and expanding the 3G Network.
•Establishment of the NGN Network: Created protocols, implemented hardware, performed training, tests and work with clients and suppliers. (During the project I received VP's OTS for creative thinking, savings and introducing the FUNTONE feature into the NGN Network).

core  Group Manager

Orange Israel

•	Establishment of the 3G Network, responsibility for ongoing troubleshooting, providing response to clients' complaints.
•	Hardware installation, conducting hardware ATP, defining new Network hardware and connecting to overall network elements.

Core  Expert

•Managed a team of 10 Controllers, providing professional response and mentoring on a variety of platforms: Switching, Radio and Computers for the Control Technicians.
•Conducting feasibility study, authorizing and documenting works and engineering changes, coordination with companies and large clients.
•Integration as team member in versatile department and division level within the organization.

Shift Manager, The Control Center, Partner Communication Ltd., Israel

•Direct monitoring of the Cellular Network while providing initial SW solution, operating technicians from various professional disciplines.
•Close assistance to the Customer Service in solving complex clients' problems.

Network Control Technician

•	Establishment of Cellular sites – assembling hardware, installing software, sites operation and maintenance.

Site Establishment Technician, Partner Communication Ltd., Israel

Over 20  years experience in telecommunication industries .
Leading large scale and complex System integration and Business transformation programs for telecommunication companies worldwide. 
SaaS - Business development and customer experience management 
Third party vendors management experience. (Contracts, SOW, SLAs, KPIs etc…).
Proven success record in managing large accounts .
Solid understanding of BSS/OSS ,IOT, Service Enablement and Network cloud  . 
Business development and customer management experience.
Establishment and management of overseas customer support sites and teams.

Budget and P&L management.

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