Bell

Conseiller principal de solution sans-fil évolués (SSE)

Vidéotron

Développement et intégration des stratégies MKT pour les OPS.

Gestionnaire MKT 

Develop and implement retention strategies. Manage call centers (6 in total, 2 internal/4 external), improve communication processes, increase activation rates and customer retention for all products and services including the development of loyalty strategies. 
•	Set up action plans with partners and allowed five centers to achieve their performance goals. 
•	Developed a new strategy generating more income through the company's website.

Directeur MKT

Manage the performance of call centers. Increase sales, the activation rates and retention of the products sold; Bell TV, Bell Internet and Bell Home Phone.
•	Set up a sales challenge for all call centers and achieved a 25% increase in sales the first week of the month.
•	Created, hosted and evaluated a sales training for several products; 15% improved sales performance.

BRS manager // Directeur Acquisition et Loyauté		

Telecommunications and Customer Service Team Manager, focused on employee performance. Marketing, business consolidation and product development specialist, with extensive experience in communication and project related to sales techniques (design, facilitation and coaching). Recognized for his ability to motivate and detect as well as maximize an employee’s potential and professional skills.

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