Noty.ai🇺🇦

- Built user journey maps through in-depth customer discovery video calls and product demo sessions, facilitating a deeper understanding of user needs and preferences.
- Provided monthly reports on key metrics including conversion rates, revenue, customer lifetime value (LTV), and product usage, offering valuable insights to drive strategic decision-making.
- Directed strategic initiatives such as website and platform redesign, product onboarding enhancements, user base growth, and proactive sales outreach, resulting in improved user acquisition and retention.
- Established and optimized email marketing flows, leveraging automation to effectively engage with leads, users, and customers throughout their lifecycle.
- Implemented targeted lead generation strategies using specialized tools, ensuring a consistent flow of potential customers.
- Developed a well-defined user communication flow for leads, users, and customers, focused on retention, sales, and nurturing, fostering strong relationships and maximizing customer satisfaction.
- Actively participated in product road mapping by gathering and effectively communicating user feedback, contributing to continuous product improvement and customer-centric innovation.
- Identified and capitalized on growth hacking opportunities, implementing a successful B2C2B sales strategy to drive business growth and market penetration.
- Demonstrated exceptional customer success skills by providing support to over 150 customers, ensuring their satisfaction and helping them achieve their desired outcomes.
- Led the creation and implementation of a comprehensive Help Center, comprising approximately 20 articles with detailed text descriptions, providing users with valuable resources and enhancing their overall experience.

Client Success Director

Chess Wizards, Inc

Training Manager

- Developed and successful implemented of a comprehensive Learning Management System covering approximately 70 diverse processes and topics. Crafted detailed text descriptions and engaging video tutorials with professional voice-overs to optimize the effectiveness of the learning experience.
- Conducted extensive training sessions on customer service operating procedures, regularly reinforcing standards with employees to foster successful customer interactions and effective solutions.
- Oversaw and coordinated the activities of all customer service employees, providing direct supervision and delegating tasks to junior staff members.
- Generated monthly work performance reports for the team, offering valuable feedback to management regarding potential areas of improvement or identified problems.
- Designed and deployed a company-wide mapping system, enabling visual representation and prioritization of worker assignments, resulting in improved efficiency and task management.
- Led the process of handling client-requested documentation, skillfully coordinating instructors and establishing trustful relationships with over 200 school principals. Effectively resolved escalated customer complaints or disputes, upholding a high level of customer satisfaction.

Program Manager

Carsana

- Effectively managed and supervised the Customer Service Team, consistently providing weekly performance reports to track progress and identify areas for improvement.
- Identified training needs within the team and delivered targeted coaching to enhance individual and collective performance. 
- Coordinated the workflow between fleet managers and office employees, ensuring seamless operations and efficient communication across departments.
- Generated comprehensive reports on sales, budget, and profits for management, offering valuable insights and facilitating informed decision-making.

Support Team Lead

- Cultivated an inspiring team environment characterized by open communication and a strong culture of collaboration. Actively listened to team members' feedback, promptly addressed any issues or conflicts, and fostered a positive and supportive atmosphere.
- Effectively established clear team goals, delegated tasks, and set deadlines. Coordinated sales efforts among team members and cross-functional departments to maximize sales performance.
- Conducted comprehensive onboarding trainings for new team members, as well as regular team and individual trainings focused on personal development and the attainment of individual career goals.
- Successfully met or exceeded agreed-upon sales targets and objectives within the defined schedule, employing effective management techniques to drive the sales team's performance.
- Proactively fostered positive relationships with business partners and customers, ensuring the swift resolution of problems and complaints to maximize satisfaction levels.

Sales Floor Team Lead

Sales Manager

- Results-driven professional with over 5 years of experience in the Information Technology industry.
- Demonstrated expertise in business, system, and marketing analysis, coupled with strong capabilities in team management and training. 
- Proven ability to lead initiatives and propose effective solutions to meet challenging client expectations and requests. 
- Excellent communication skills, fostering constructive discussions and motivating colleagues to achieve shared objectives. 
- Proficient in planning required resources, creating project-specific vacancy descriptions, and conducting interviews to build high-performing teams. 
- Experienced in establishing knowledge transfer processes to ensure seamless knowledge and responsibilities transfer across teams. 
- A motivated and adaptable professional, dedicated to driving success through effective leadership and innovative problem-solving.

Reach out to me for any business opportunities on LinkedIn.

Taplio

Yuliia Kolomiiets's Linkedin Analytics

Yuliia Kolomiiets

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Yuliia Kolomiiets's Linkedin Analytics

Yuliia Kolomiiets

Want to drive more opportunities from LinkedIn?

Yuliia Kolomiiets's Linkedin Analytics