The Efficiency Conductor

You know how business owners wrestle with chaos as their business grows? 

We guide them from chaos to clarity by implementing the essential principles for a thriving business so they can expand their impact, revenue, and profit with less stress.

We believe you can grow a business without giving up your life.

Our unique process involves a thorough evaluation of your ambitions, followed by strategic planning and continuous support to ensure both business and personal growth. 

Our goal is to transition you from a state of constant firefighting to one of streamlined operations, where success, health, and family harmony coexist.

By partnering with us, you're not just managing a business; you're crafting a life that's rich, balanced, and impactful.

Founder & CEO

Duckett Ladd // Dental CPAs and Advisors

In my role as an Integrator at Duckett Ladd CPAs and Advisors, I was instrumental in driving transformative change and fostering a culture of excellence. My strategic initiatives and leadership catalyzed significant growth and resilience within the firm.

Key Results:

Leadership & Turnaround: Key member of the leadership team who led the firm's strategic turnaround, enhancing operational efficiency and positioning the firm for future success.

Marketing Strategy: Collaborated with marketing partners to develop a strategy, yielding 30 quality leads per month, significantly boosting client acquisition.

CRM Implementation: Led the design and implementation of a comprehensive CRM system, optimizing client management and engagement processes.

Sales Process Development: Crafted and executed a streamlined sales process, successfully transitioning its management to a dedicated sales professional.

Client Coaching with EOS: Provided hands-on coaching to clients in implementing the Entrepreneurial Operating System (EOS), fostering client growth and success.

Navigating COVID-19: Demonstrated resilient and empathetic leadership during COVID-19, guiding the team and clients through challenges with strategic foresight.

Integrator

#RadiatePositivity

As the host of the Radiate Positivity Podcast, my mission was to serve as a beacon of optimism and inspiration in a world often clouded by negativity. Through curated content and motivational dialogues, I engaged with listeners to empower them to embrace positivity, find hope, and live more fulfilling lives.

Key Results:

Content Strategy: Developed a content calendar centered around key themes of positivity, mental health, and personal growth, resulting in an increase in listener engagement.

Audience Engagement: Built a dedicated listener base.

Community Building: Successfully fostered an online community of individuals committed to personal growth and positivity, evidenced by increases in listener interaction through social media channels and emails.

Impactful Messaging: Through carefully crafted episodes, helped listeners apply actionable tips to their lives, reflected in an uptick in listener testimonials reporting personal growth and increased positivity.

Founder & Integrator

Air National Guard

2016-2019: Maintenance Operations Center Controller

Oversaw sortie production, maintenance activities, and operational scheduling in a high-stakes environment, ensuring optimal fleet health and readiness. Played a key role in resource allocation and priority setting, thus enabling seamless coordination across diverse operational units.

Key Results:

Operational Efficiency: Managed sortie and maintenance schedules to optimize fleet availability, resulting in an increase in operational readiness.

Resource Allocation: Masterminded daily resource distribution based on fluctuating operational needs and maintenance priorities, reducing resource conflicts.

2009-2016: Avionics Maintenance Technician

Led technical services for avionic systems, from diagnostics to full-scale repairs. Specialized in the execution of operational tests to assess system performance, isolate malfunctions, and ensure the highest standards of aircraft safety and functionality.

Key Results:

System Integrity: Maintained and repaired avionic systems, contributing to a reduction in equipment malfunctions during operations.

Diagnostic Expertise: Conducted operational tests that led to the identification and resolution of issues before they escalated.

2009-2019: Airman

Exemplified and instilled the highest standards of professionalism, military bearing, and respect for authority. Appointed as Physical Training Leader multiple times to oversee the physical fitness of personnel.

Key Results:

Leadership Excellence: Demonstrated professional behavior and military bearing, serving as a model for airmen under my supervision.

Physical Training Leadership: Appointed to guide 10-12 airmen during their annual physical training assessments, contributing to an improvement in overall unit fitness levels.

Technical Sergeant - Maintenance Operations Center Controller

Client Experience Architect

As the Podcast Host, I specialized in dissecting and illuminating the various facets of client experiences for small businesses. Through thought-provoking discussions and actionable insights, I aimed to empower entrepreneurs to elevate their client interactions, driving both customer satisfaction and business growth.

Key Results:

Content Depth: Conducted in-depth interviews and analyses of small business challenges and successes, resulting in increased episode engagement rates.

Audience Impact: Delivered actionable tactics and strategies in each episode, contributing to an uptick in listener-reported business improvements.

Idea Generation: Fostered a creative dialogue around enhancing client experiences, sparking innovative ideas that were implemented by our audience in their respective businesses.

Quality Production: Maintained a high standard of production quality, leading to growth in subscriptions and increases in positive reviews within a specific timeframe.

Community Building: Successfully created a loyal community of listeners invested in improving their client experiences, evidenced by increased listener interaction via social media and email.

Podcast Host - Client Experience Architect Podcast

As a Client Experience Consultant, I specialized in architecting customer journeys that not only met but exceeded expectations. Leveraging a unique blend of analytics and creativity, I helped businesses transform their client interactions into impactful experiences that created raving fans and drove sustainable growth.

Key Results:

Customer Journey Mapping: Conducted comprehensive audits and analyses of existing client experiences, identifying key areas for improvement that led to an increase in customer satisfaction scores.

Strategic Consulting: Provided actionable recommendations to optimize customer touchpoints, resulting in a boost in client retention rates and an increase in upselling opportunities.

Business Impact: My client-centric strategies have contributed to an increase in overall revenue for businesses, amplifying their growth and market competitiveness.

Client Training: Conducted workshops and training sessions to instill customer experience best practices within client teams, achieving improvements in service delivery metrics.

Feedback Loops: Implemented customer feedback mechanisms that drove continuous improvement, leading to decreases in customer complaints and increases in positive online reviews.

Industrial Refrigeration Parts

Spearheaded a distributed team of 5 professionals in executing diverse projects aimed at accelerating company growth. Through effective leadership, collaboration, and strategic planning, we met and exceeded project milestones, delivering measurable outcomes that contributed significantly to organizational success.

Key Results:

Team Leadership: Directed a remote team of 5 across multiple disciplines, fostering a collaborative environment that resulted in an increase in project efficiency.

Project Management: Successfully led various projects from concept to completion, achieving objectives within allocated timelines and budgets.

Growth Strategies: Designed and implemented initiatives focused on company growth, contributing to a rise in revenue and an increase in customer acquisition.

Resource Allocation: Optimized the use of human and material resources, reducing operational costs while maintaining project quality.

Stakeholder Communication: Ensured transparent and effective communication with internal and external stakeholders, leading to an improvement in stakeholder satisfaction.

Innovative Automation LLC

Innovative Automation is a general contractor for bringing your product to market.
 
Helped entrepreneurs and small businesses with end to end services from their idea to product development, manufacturing, and delivery.

Innovative Automation is a Springfield, MO based company. The origins of Innovative Automation come from the thriving entrepreneurial community located in Springfield. Through years of experience and exposure working with entrepreneurs, the IA team assembled an "A-Team" that clients have direct access to.

Partner & Integrator

Stingray Worldwide

Collaborated with aspiring entrepreneurs to successfully transition product ideas from concept to market-ready offerings. Through a comprehensive approach that encompassed everything from design and prototyping to mass manufacturing and delivery, we acted as an end-to-end solution provider to navigate the complexities of product development and launch.

Key Results:

Customer Relationship Management: Excelled in customer service and retention strategies, leading to an increase in client loyalty and long-term engagements.

Operational Efficiency: Streamlined internal processes and workflows, enhancing operational efficiency allowing for faster project turnarounds and higher client satisfaction.

Project Execution: Managed multifaceted projects from inception to completion, achieving on-time delivery while maintaining budget compliance.

Sales & Business Development: Utilized prospecting and fact-finding methodologies to drive both inside and outside sales, resulting in an increase in new client acquisitions.

Client Engagement: Orchestrated and scheduled client meetings and conference calls, solidifying relationships and contributing to a rise in client referrals.

Innovative Ideation: Generated unique product and project ideas, offering out-of-the-box solutions that led to more project success rates compared to industry norms.

Pitching & Presentation: Crafted and delivered compelling project presentations that resulted in a conversion rate for potential clients, significantly above the industry average.

Spirit Factory: Promo & Apparel

Assisted businesses and organizations in elevating their brand identity and expanding their customer base through state-of-the-art marketing solutions. At Spirit Factory, we prioritize transparent pricing, on-trend designs, and innovative custom merchandise to serve as the ultimate one-stop solution for custom apparel and promotional products.

Key Results:

Project Quotation: Spearheaded the quoting process for custom apparel and promotional products.

Design & Web Development: Crafted compelling graphic designs and art mock-ups, and developed responsive web pages that increased user engagement.

Customer Relationship Management: Managed customer service and retention initiatives.

Sales Mastery: Excelled in both inside and outside sales strategies.

Strategic Partnerships: Served as a DECA Inc. social media correspondent and DECA National Communications Committee Member.

Content Creation: Authored insightful blogs for the company website.

Financial Management: Utilized Open Book Management principles for budgeting and forecasting.

Market & Product Research: Conducted comprehensive research on products, industry trends, niche targets, and list building.

Vendor Management: Managed and negotiated with suppliers and vendors to optimize quality and cost-efficiency, resulting in a reduction in operational costs.

Client Relationship Building: Scheduled and led client meetings that contributed to customer satisfaction.

Business Networking: Established mutually beneficial relationships with business owners and expanded partnership opportunities.

Financial Reporting: Proficient in using QuickBooks Online for crafting purchase orders, invoices, and financial reports, enhancing financial transparency and accountability.

Spirit Box LLC

Leveraged partnerships with High School DECA chapters nationwide to deliver an immersive, real-world retail experience via Spirit Box—a comprehensive, automated retail solution designed to either establish or augment existing school stores.

Key Results:

Strategic Inventory Management: Implemented data-driven inventory strategies that ensured optimal stock levels, reducing excess inventory costs.

Process Optimization: Engineered and documented scalable workflows that increased operational efficiency, allowing for quicker inventory turnover and customer service response.

Revenue Accountability: Accurately tracked and reported revenue

Graphic Design: Utilized Adobe Suite to design promotional materials and graphics that increased store engagement.

Product Research & Sourcing: Conducted meticulous market and product research to curate a product mix that led to satisfied customers.

Quality Control: Developed and managed a robust tracking system for returns and damaged goods, leading to a reduction in related costs.

Fractional Integrator for Visionary Owned Businesses Running on EOS | 10+ Years Experience as an Integrator | Air Force Veteran

Zach helps businesses facing chaos and stagnation find clarity and sustainable growth.

He has facilitated over 130 Strategic Planning Sessions leveraging his strategies to help businesses reach their full potential.

Serving as the Integrator/COO of multiple businesses over the past decade, Zach has led through ups and downs, including navigating the COVID-19 crisis and creating a business development department that generated over $2 million in annual recurring revenue within just two years.

With a decade of service in the Missouri Air National Guard, decorated with honors, Zach's blend of military discipline and business acumen sets him apart.

That unique blend allows him to offer a set of essential principles and creative business thinking to guide entrepreneurs toward lasting success.

In his personal life, he enjoys volunteering with his wife, Lauren, a dedicated reading interventionist, actively supporting the growth of her students. 

A committed lifelong learner, he is devoted to continuous self-improvement, always ready to embrace new challenges with enthusiasm.

Zach's diverse strengths and assessments include:

Gallup StrengthsFinder: Learner | Focus | Discipline | Positivity | Responsibility

DISC: D (21) | I (81) | S (53) | C (88)

Myers Briggs: ENFJ

Kolbe: Fact Finder (8) | Follow Thru (8) | Quick Start (1) | Implementor (3)

Print: 2 Major | 9 Minor

Enneagram Type: One

Working Genius: Tenacity & Enablement

High Five Strengths: Time Keeper | Optimist | Catalyst | Deliverer | Coach

Predictive Index: Altruist

Adobe Creative Type: Producer

Harry Potter House: Gryffindor

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Zach Hoskins's Linkedin Analytics

Zach Hoskins

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