Ralph Lauren

- Leading team of 15 to conceptualize, prototype, and ship new onboarding and training procedures
- Making Discovery & Qualification to create of a Proposal and deliver best user experience
- Utilizing persuasion & objection handling skills to upsell services and products to the client		
- Launching several management initiatives across five regional stores by developing go to market strategy and marketing assets	
- Tracking key KPIs to monitor the efficiency of store operations and identify potential operational improvements
- Improving employee retention rate by 10% 
- Collaborating with IT and help desk-teams to identify and resolve over 25 in-store and client-facing issues

Customer Success Manager

American Express

- Implemented full-stack web applications in an agile environment, working cross-functionally with product managers, designers, and developers to ensure successful product launches
- Partnered with business analysts to capture and translate business requirements into user stories
- Conducted stakeholder interviews and identified client pain points around the current gaps in the user experience
- Leveraged design resources to develop wireframes and prototypes to help guide engineering efforts
- Communicated plans, progress, and impact to internal and external stakeholders, incorporating feedback where appropriate

Software Engineering Fellow

Haji's Auto Repair & Transmission Shop

- Owned go-to-market strategy for new business partnerships, beginning with competitive research and market analysis through to post-launch feedback, resulting in 45% more incoming sales
- Monitored and tracked project progress, budget and provided technical support. 
- Collected customer feedback to identify key pain points and drive business improvements, leading to an increase in sales in by 10%
- Built internal documentation, supporting material, and marketing collateral around new services. 
- Responded to customer requests for information (RFIs) & quotation (RFQs)
- Liaised with cross-functional engineering teams for comprehensive customer support

Product Manager

Under Armour

- Improved customer engagement through effective merchandising and effective communication with customers
- Maintained an awareness of all product information, merchandise promotions, test merchandise and advertisements
- Assisted in floor moves, merchandising, display maintenance and product replenishing
- Adhered to all company policies, procedures and practices, including signing, pricing, and loss prevention
- Accurately and efficiently complete all sales transactions with a customer service focus

Sales Associate

Highly qualified Sales Engineer with 4+ years of experience in pre-sales, post-sales, and implementation stages of IT. Goal-oriented and quality-driven specialist with strong technical and interpersonal skills. Able to work in a fast-paced environment. 

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