Zartash Zulfiqar's Linkedin Analytics

I'm Currently working as a Platform Engineer (NICE inContact, Amazon Connect and Genesys Cloud) for Condado Group. My main responsibilities are: - Call Flow Development - API Integration into Call Flows for NICE, Amazon Connect, Genesys Cloud & Five9 - Self Service IVR Development - Builtin and Custom Screen-pop Development for Agents - Building Web Forms for Agents - Working with Developers to Develop Middleware for APIs - DFO (Digital First Omni-Channel) Integrations - Email/Chat Integrations - Outbound Dialer (Personal Connection Dialer) Integrations - Call, Email, Chat and DFO Integration & Flows Testing Previously, I was working as a FULL STACK WEB DEVELOPER and have 7+ years of professional experience. 📌 Strong communication and interpersonal skills 📌 Keen observer and quick at grasping of business requirements 📌 Following industry best practices 📌 Projects delivery on time, meeting the client deadlines 📌 Readable Codebase ⚑ 𝑴𝒀 𝑻𝑬𝑪𝑯 𝑺𝑻𝑨𝑪𝑲 ★ NICE inContact (Platform Engineer) ★ Amazon Connect (Custom Control Panel - Development Expert as well) ★ Genesys Cloud (API Integration) ★ Five9 Self Service IVR Speciailist ★ IVR Development & Testing ★ Amazon CCP ★ REST & SOAP API Integration ★ PHP Developer (Laravel, Codeigniter, Wordpress, Custom) ★ Databases (MySQL, SQLite, PostgreSQL) ★ Caching (Redis, Elastic Search, Memcached) ★ Javascript (jQuery, AJAX, Vue.js, React.js) ★ JSON ★ Nodejs ★ Express ★ Git ★ Postman ★ CSS (Bootstrap, Tailwind) ★ Github Actions ★ Azure Pipelines ★ Python (Scrapping) ★ Crawler (Experience in Scrapping Websites Content)