Zartash Zulfiqar's Linkedin Analytics

Currently working as a Platform Engineer (NICE CXone, Genesys Cloud) for Condado Group. My main responsibilities are: - Requirement Gathering for Call Flows Development and API Integration - Building a Lucid Chart for Call Flows - API Integration into Call Flows for Genesys Cloud and NICE CXone - Self Service IVR Development - Builtin and Custom Screen-pop Development for Agents - Building Web Forms for Agents - Working with Developers to Develop Middleware for APIs - DFO (Digital First Omni-Channel) Integrations - Email/Chat Integrations - Outbound Dialer Integration - Call, Email, Chat and DFO Flows Testing Previously, I was working as a FULL STACK WEB DEVELOPER and have 7+ years of professional experience. 📌 Strong communication and interpersonal skills 📌 Keen observer and quick at grasping of business requirements 📌 Following industry best practices 📌 Projects delivery on time, meeting the client deadlines 📌 Readable Codebase ⚑ 𝑴𝒀 𝑻𝑬𝑪𝑯 𝑺𝑻𝑨𝑪𝑲 ★ PHP Developer (Custom, Laravel, Codeigniter) ★ Databases (MySQL, SQLite, PostgreSQL) ★ Caching (Redis) ★ Javascript (jQuery, AJAX, Vue.js, React.js) ★ JSON ★ XML (SOAP API's) ★ REST API's ★ Nodejs ★ Express ★ Git ★ Postman ★ CSS (Bootstrap, Tailwind) ★ Github Actions ★ Azure Pipelines ★ Python (Scrapping) ★ Crawler (Experience in Scrapping Websites Content) ★ NICE CXone (Platform Engineer) ★ Genesys Cloud (API Integration) ★ IVR