Confidential

Head of People Operations

Gibraltar Consulting

Specialists in Coaching, Consulting and "Talent hunting", we recruit for large national and international groups as well as for SMEs and start-ups. We operate in several fields of activity such as: Industry - Construction and Public Works - Food and Beverage - Automotive - Engineering - Hospitality - Marketing - Health - Finance - Insurance - Management.

Mission : 

Managing the client accounts, following up on their hiring process and their needs in recruitment, consulting or coaching to provide them with the right solution;
Manage the entire recruitment cycle from the time the requisition is received to the time candidate is on-boarded (Posting, Headhunting, Advertising, Sourcing, Phone Screening , Interviews, Preparation and Negotiation of the offer , Sending the Contract).

Operation Officer - HR Consultant

Cesar Resort & Spa

Supervising the establishment’s operations:

Monitoring the general operations of the hotel, including activities of all departments;
Liaising with employees and customers alike, using a clear, polite, and concise language; Developing, implementing and evaluating policies and procedures for the general operations ofany department or of the entire establishment;
Inspecting all the rooms on a regular basis in order to check they’re keeping up with the hotel’s standards.

Interacting with guests:

- Personally welcoming V.I.P. hotel guests;
Getting feedback from guests in order to ensure satisfaction with general service;
Attending to complaints in order to find a solution and provide a better service, always aimingto be the best;
Anticipating and addressing guest’s needs;
Coordinating the use and rental of hotel spaces for social events, gatherings, and parties, including prices, entertainment, and food; and ensuring all information provided to the guest or owners is current and accurate.

Supervising hotel staff (68 people):

- Managing and coordinating the employees’ duties (clerks, maintenance staff,housekeeping, sales employees, among others);
Hiring and training new employees;
Promoting teamwork to ensure optimum service and that guest’s needs are met.

Managing administrative operations:

- Monitoring daily and monthly revenue generated, as well as all costs and expenses;
Participating in the development of pricing and promotional strategies, as well as creating advertising campaigns for such promotions;
Managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies;
Reviewing financial reports and statements in order to understand the establishment’s performance, keeping track of the budget and expenses;
Ensuring that all employees and heads of department adhere to hotel policies and safety regulations.

General Manager

Developing action plans and set objectives for increased revenue and maximum profit for hotel management,
Implementing sales and marketing strategies necessary for attracting clients to patronize a hotel,
Maintaining a clear understanding of hotel policies and ensure compliance,
Carrying out research and analysis to identify new markets and business opportunities (Exclusivities : German Embassy, Keune France, Oriflame Spain... ),
Seeking out business with large organizations such as schools (Sup2co, Vatel), organizations(Les Mille Sourire), fair ( ATM Dubai)...,
Maintaining a complete knowledge of all the services a hotel provides so as to conduct successful sales,- Explaining and notifying clients of recent upgrades and available options for hotel services,
Oversee the processing of payments and offering discounts to client when necessary,
Assigning job duties to hotel personnel and ensure effective performance of assigned tasks, Supervising the customer service unit of a hotel to ensure, compliance with set standards of hospitality and customer service,
Maintaining contact with clients to obtain feedback.

Sales Manager

Following the acquisition of the Cesar Resort & Spa by two important partners in the Red city, I was directly attached to the owners in order to assist during the transition process but also to help them consolidate and optimize the new project on different levels:

Sales Department:

Implementing new ways to expand that client base,
Analyzing the client base or target market for the hotel,
Developing promotional and advertising materials for the hotel using all the facilities, Renew the contracts with travel agencies, TO, OTA, etc..

Human Resources:

Schedule trainings for all hotel employees (New Standards, Customer Service Skills Training), Act as the point of contact when employees have queries or job-related issues,
Interview and assess job candidates,
Onboard New Staff,
Design new hire plans for some departments in the hotel (HR, Accounting, Sales).

Mission Head

Bigassur Conseil

Representing the company and developing the client portfolio,Setting and monitoring sales objectives,
Providing sales strategies, feedback, and marketing plans,
Managing a team of two Sales Agents,
Contributing to meeting sales targets,
Keeping up-to-date with industry developments,Answering customer queries,
Mediating disputes with customers.

Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals,
Distribute policy proceeds after a claim is submitted and approved,
Recommend risk management strategies that fit clients' personal risk profiles,
Prepare and present detailed reports on the progress of initiatives to management, Complete administrative tasks including maintaining records and handling policy renewals, Respond to clients’ insurance-related questions and issues.

Insurance Sales Agent

L'agence Des Mots

Building quality relationships with business partners (OiLibya, Bureau Veritas, Timar, Holcim) and managing both the acquisition and strategic partnership pipelines,
Develop proposal calendar that incorporates client deadlines and accounts for all critical milestones (Rallye Oilibya 2013 - Press Conference)
Commissioning and editing Review and Perspective articles, as well as other front matter, Writing and editing content for the journal homepage and social media outlets, Developing and supporting journal strategy,
Building effective working relationships with colleagues and also customers

Responsable rédaction et relation client

Les Domaines Agricoles

Led market research project conducted on a sample of 400 respondents to identify consumption patterns, be it for vegetables or fruits in order to learn more about their purchasing habits to plan the opening of "Les Domaines Agricoles Boutiques" across The Kingdom.

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