Enablerz Consulting & Solutions

The vision of the company centers around the founder's passion to enable business and community transformation through people development. We offer Talent, L&D and Digital Transformation advisory services in addition to partnering with you in designing and facilitating a learning solution that caters to your needs in developing your people for success.


"Developing people for the people."

Founder

ezyspark

South East Asia's first online marketplace revolutionizing the way corporate training works, bringing transparency and democratizing the whole industry, simplifying the search of quality training and trainers in the market.

Strategic Advisor

Zurich General & Takaful Insurance Malaysia

My key responsibilities:
1. Technical excellence of the claims operations, in line with the General Insurance Claims Blueprint, 2. 2. 2. Strategic and Operational plans.
3. Claims transformation and automation
4. Customer experience and management
5. Stakeholder collaboration including product development
6. People Development including Coaching & Talent

Head of Technical & People Development

Maybank

My scope of responsibilities are:
1. L&D - Staff development and up-skilling in technical, personal leadership and digital transformation
2. Learning programme design and roll out
3. Facilitator including Train-the-trainer for Facilitation Skills

Strategic Learning Director

AXA Affin Insurance

Head of L&D, Talent and Performance Management

My scope of responsibilities includes:
1. Staff capacity and capability development programmes
2. Staff technical competency programmes
3. Staff engagement programmes
4. Talent Management & Development programmes 
5. Succession planning
6. Learning Needs Analysis
7. Staff on-boarding programme
8. Learning management system
9. Graduate programme

Vice President, Learning & Development

MSIG Holdings (Asia)

My responsibilities were:

Business Excellence:
1. Maintain and continually improve the ISO 9001 Quality Management System certification.
2. Drive and sustain Business Excellence areas of people, service, marketing and innovation.
3. Manages and conducts customer satisfaction survey and mystery shopping.
4. Implement and maintain the Service Excellence framework.
5. Project manager for improvement initiatives within the company.
6. Develop, Maintain and continually enhance Company's Business Continuity Management.
7. Developed and coordinated Corporate Social Responsibility initiatives for the Company.

Learning & Development:
1. Annual Learning Needs Analysis and identifying key annual needs..
2. Employee on-boarding programme.
3. Graduate programme.
4. High potentials development programme.
5. Managerial and leadership programme.
6. Sales excellence programme.
7. Technical insurance programme.
8. Sets and monitors Learning & Development budget.

Business Excellence/ Learning & Development

MSIG Insurance (Malaysia) Bhd

Led a team of claim handlers to manage the claims within the Fire & Engineering class of insurance, focusing on Customer centric delivery with consistency in its processes and continuous improvement.

Head of Fire & Engineering Claims

GAB Robins, Malaysia

Managed a team of 2 adjusters attending to assignments from 3 core insurers cases. In addition, to ensure a smooth operation, timely and quality service delivery and healthy cash flow.

Unit Head

An energetic and engaging facilitator delivering various technical and soft skills related programmes, leveraging on more than 20 years of varied work exposures, roles and experience locally and in the region as an individual contributor to  manager of mangers in meeting the desired outcome.  The varied exposures, contributions and results delivered enables me to further share and provide consultancy on people development, process and customer excellence aspects and digital transformation.

My passion is to enable business transformation to happen through their primary asset - the People ! development.

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