Credit Suisse

Partnered with Platform, Engineering and Compliance teams to align and drive strategic Change-the-Business (CtB) portfolio with transparency while ensuring sustainability of the regional technology stack and data sourcing. Represented WM APAC Enterprise Architecture at Global Architecture and CDO forums. Responsible for:
- IT Design Governance for WM APAC
- Chief Data Officer – Data Architecture for WM APAC

Head of Enterprise Architecture Wealth Management APAC

Deloitte

Head of Platform Engineering: Led Digital Strategy and Transformation engagements for Financial Services clients in Southeast Asia.
- Led Go-to-Market initiatives and solutioning for API-led business transformations and platform business models
- Championed SEA community of practice on APIs, Microservices and Integration Architecture
- Responsible for hiring and training Platform-Engineering team, and collaboration with Australian sister-firm

Director

Helping our clients transform for sustainability and growth in Digital Age...

► Digital Transformation for a large ASEAN Bank - led IT activities to design, plan and build new digital capabilities and launch Digital Bank across four in two years

► API Roadmap - led the engagement to help the bank formulate and operationalise API Governance, Developer tools, DevOps capabilities, and deploy API gateway

► API Review for a leading bank in Southeast Asia - led evaluation of API and Integration capabilities across technical and operational dimensions to formulate capability uplift roadmap. The intent was to drive agility and speed-to-market across the organisation, unlocking the digital ecosystem potential, and readiness for anticipated Open Banking regulations

► Digital Transformation for a Malaysian Bank: Led technology target state design, gap assessment, solution architecture, estimation and planning for iterative release

► Mobile Financial Services strategy for leading ASEAN Telco - led design of target technology stack, current state assessment and IT Roadmap formulation for the telco-bank ecosystem partnerships

► IT Audit for a leading global Bank: As part of the bank’s internal group audit team, led design and execution of audit controls to identify risks and suggests improvements for key programmes

► Target Operating Model and Transformation Roadmap for a global Food & Beverage leader - led  design activities with the goal to optimize the regional SAP talent pool and capacity and better enable IT organisation to support business at speed and agility

► Digital Strategy for a loyalty and rewards provider - led design of target technology stack, current technology  assessment and Transformation Roadmap planning

► IT Strategy for a leading retailer in a Beauty Industry - led a team to define Target Architecture and Operating Model, together with Transformation Roadmap and Business Case for a Regional IT Organisation operating across APAC markets.

Senior Manager

► Bid Management / Solution Architecture - leading PwC Technology Consulting teams to address clients' requests for proposals

► Client Account Management - helping national leading insurance provider drive business strategy by bringing the appropriate PwC Technology Consulting competency to support the growth initiatives

► Competency Development - managing enhancement of regional operating model to improve collaboration for 200+ PwC Technology Consultants across ASEAN. Established go-to-market relationship with two partners to enrich Digital value proposition. Facilitated practice leadership meetings to review demand, capacity and development priorities

► Responsible for the first Digital Design engagement victory for PWC in Southeast Asia

► Enterprise PMO Set-up for Global Leading Bank - led development and implementation of operating model for enterprise wide Project Management Office to improve control and visibility of 1B+ annual budget

► Core Banking Transformation for APAC Leading Bank - managed efforts to define scope, approach, activities and schedule for reliability and recoverability uplift of the core retail system 

► Digital Strategy for Indonesian Bank:  designed cross-functional ideation workshops for the bank’s business units to define novel digital services

► Digital Strategy for leading Asian Real-estate Developer:  led technology assessment and design of the digital transformation roadmap for the customer engagement systems across SEA and China

Accenture Strategy

► Digital Banking  – Defined technical architecture, application portfolio, hosting approach and facilitated technology costing exercise for leading ASEAN bank’s expansion in emerging market 

► Organisation Transformation – Managed four project work-streams for IT transformation at leading ASEAN Stock Exchange:  Enterprise Architecture, Investment Planning & Demand Mgmt., Delivery Methodology and Organisation Transition

► IT Sustainability – Formulated mainframe modernisation approach; assessed technical architecture and defined Transformation Roadmap for National Provident Agency to deploy national policy changes at speed

► Growth Strategy Enablement –  Analysed IT project portfolio, application stack and infrastructure; Developed IT project prioritisation framework, defined IT target operating model and Transformation Roadmap for leading ASEAN Stock Exchange

► Managed Services Transformation – Led Target Operating Model design to set up offshore delivery centre to support global application development teams for leading Global investment bank; Defined Demand Management Process, Service Catalogue Structure and Knowledge Management

► Knowledge Management Platform – Solutioned approach to consolidate 27 globally decentralised systems into private could platform for Global Shipping Leader

► Enterprise Mobility – forecasted APAC market size for joint venture with global technology leader 

► Worldwide Desktop Deployment – Managed team of 5 for Windows7 deployment of ~13000 PCs across 17 APAC countries for Global Chemical Leader; Accountable for region specific solution designs, risk mitigations and user-data migrations

► Post M&A Advisory – Managed IT Asset information rationalisation for Global Pharmaceutical Leader across 17 APAC countries; Coordinated regional server rationalisation, migration and decommissioning

► Knowledge & Case Management – Led business process, functional and user-interface design, and data migration for National Unions' Staff Portal

Technology Consultant

HutCabb Consulting

► Billing & CRM System Architecture – Led team of 5 in IT solutioning and presales activities for upgrade of merchant billing and CRM systems for National e-Payment Leader; Conducted enterprise wide IT root-cause analysis and its ramifications on organisational performance; Developed phased  IT system upgrades and coexistence strategy to minimise deployment risk and up-front costs

► Chronic-disease Healthcare System Architecture – Advised on proposed solution architecture for multimillion dollar nationwide chronic disease system by Leading Regional Telecom

► Enterprise Business Intelligence Platform Implementation – Implemented centralised data warehouse Business serving 80 independent  branches of National Unions Agency; Responsible for design of data warehouse star-schema, data-flow architecture, and call-centre system user interfaces; Supervised 2 developers during development of Business Intelligence reports; Formulated Changed Management activities

► Outpatient Decision Support System Design – Gathered and analysed requirements for outpatient care systems for Leading National Hospital; Designed user interfaces and heuristics 

► Operational Improvements – Initiated internal operations exercises to improve knowledge management and work process standardisation for 50 technologists

Solution Architect | Technical Lead

Ngee Ann Polytechnic

Designed curriculum for, and thought fundamental IT subjects in a multicultural classrooms:
► Unified Modeling Language (UML) 
► Object Oriented Programming (Java)
► Database Design and Management (SQL, Entity-Relationship Diagram (ERD))
► Project Management

Lecturer

The University of Melbourne

► Conducted research in Human-Computer Interface discipline focusing on appropriation and development of Human-Centered Design tools and techniques for development of web Information Architectures.

► Designed curriculum for, and thought fundamental IT subjects in a multicultural classrooms (UML, Java, SQL, Database design (ERD)).

Researcher / Tutor

IT Strategy | Digital Innovation

Helping organisations become more agile and innovative. Focused on IT Strategy and Digital Transformation to enable platform business models and optimse technology assets.

Business Development & Sales:
► Client relationship development
► Sales-cycle and Demand pipeline management
► Recruitment, coaching and training

Technology Strategy:
► Digital Strategy & Transformation
► Enterprise Architecture  
► Solution Architecture
► API & Microservices 
► Sustainability strategy & Modernisation 

Technology Operations:
► Target Operating Model (ITOM) Design and Implementation
► IT Transformation
► Post M&A Integration

Project Management:
► Regional Project Coordination
► Stakeholder Management and Conflict Resolution

Business Analysis:
► Functional requirements gathering, analysis and design
► Object Oriented Analysis and Design (UML) 
► Information Architecture and Relational Database Design (ERD)
► Customer-centered Design and UX

Industry Sector:
► Primary: Financial Services (FSI)
► Others: Telecom, Consumer, Government, Health Sciences

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