Schoox, Inc.

Holistically assessed customer needs, led stakeholder groups, and balanced business requirements with client-desired solutions to help create product features with long-term value. 

Collaborated with the business, technology, and design teams to harness collective knowledge and ideas for future product state. 

Identified failures and successes of product features, using them as a springboard for future development goals. 

Conduct discovery, UX Research, and testing.

Successfully prioritized product requirements and set realistic expectations for development and timeline.

Senior Product Manager

Implementation involved detailed and empathetic project management of clients' post sales technical implementation while conducting full product training. Specialized in teaching complex, multi-layered enterprise clients  to seamlessly adopt an intricate product. 
Lead and Operations Management required constant evaluation and improvement of team processes to better the client on boarding and product adoption experience.

Lead, Implementation Manager and Operations

A culmination of Sales Engineer, Project Manager, and Implementation Specialist particularly successful with disarming and comforting new prospects and eventual clients. Consistently displayed a quick understanding of prospect and clients needs to recommend and set up for long term success.

Solutions Architect

Main Street Hub

Managed large portfolio of clients post sales and ensured full service satisfaction. Proactive in addressing customer concerns while identifying open opportunities to provide more value to the customer through available suite of products. Developed a consultative relationship with customers to drive long-term loyalty and retention. Drove high-quality customer success to meet or exceed the monthly goals and revenue metrics.  Maintained a deep expertise of Main Street Hub products and best practices to provide value to customers.  Part of a team that challenged ourselves and each other, as well as our leaders to continually improve performance.

Customer Success Manager

Total Quality Logistics

• Prospected and developed relationships with new business clients & freight vendors
• Onboarded & directed vendors through freight pick up & delivery process, from initial cold call to rate negotiation to final delivery, while in this process maximized margins, minimized costs, and optimized client experience
• Round the clock customer service availability: managed daily shipping schedules, maintained regular contact with clients, and ensured quality transportation needs were met

Logistics Account Executive

Technical Consultant - Police

Advised directors, producers, & actors in areas involving police tactics, firearms, hand-to-hand combat, script editing, & acting to produce high quality, true-to-life films

Consultant

Oakland Housing Authority

• Focused on community policing through heavy involvement with local residents in all
districts of Oakland
• Recognized patterns of violent crimes in certain areas & focused on underlying causes
• Concentrated specifically on street level narcotics by conducting undercover operations,
investigations, criminal analysis & arrests involving search warrants, while handling normal patrol duties
• Handled investigations
• Furthered education by completing D.E.A. and Domestic Violence courses
• Investigated drug & gang crimes involving numerous arrests and court appearances
• Built strong relationships with the Oakland community and colleagues
• Made numerous arrests and followed up with court appearances
• Department is CALEA certified and top ranked

Police Officer

City of Oakland

• Patrolled all areas of Oakland, CA with a strong focus on violent drug, gang, & gun
related crimes
• Built strong relationships with the Oakland community and colleagues
• Handled high volume dispatched calls while maintaining proactive police work
• Handled investigations
• Recognized patterns of violent crimes in certain areas & focused on underlying causes
• Continued my education with the pace of changes in policy and regulations
• Made numerous arrests and followed cases up with court appearances

Sheppard Mullin Richter & Hampton LLP

• Organized & prepared all legal documents & correspondence, client records, & billing
• Assisted the Equity Partner & 2 legal associates in their daily workflow
• Efficient with using all Microsoft Office Programs

Legal Secretary

K&L Gates

• Organized & prepared and revised legal documents & correspondence, client records, & billing
• Assisted the Equity Partner & 2 legal associates in their daily workflow
• Planned and coordinated client meetings and scheduling for attorneys on a daily basis
• Efficient with using all Microsoft Office Programs

Zazoo's

•Directed & managed large scale restaurant operation
•Delivered superior guest services and ensure absolute customer satisfaction
•Responded efficiently to customer feedback
•Nurtured a positive working environment and lead by example
•Organized and supervised employee shifts
•Controlled costs and minimized waste
•Monitored operations and initiated corrective actions
•Estimated consumption, forecasted requirements and maintained inventory
•Monitored compliance with sanitation and safety rules and regulations

Manager

Nirvanna

Bartender/Server

I often am asked, “How did a Police Officer become a Sr. Product Manager?”  Well, my beginnings as an officer were where I quickly harnessed empathy for my community, met the needs of those I served, aligned with the city’s goals, and managed my own projects to improve relations, communication, and safety of the city.  These core experiences were a primer for product! From an Officer to Solutions Architect, Lead Implementation Manager to now Sr. Product Manager, I have always been hungry to learn and connect. I am accountable and passionate.  I’m an analytical thinker who works collaboratively to get the job done. I am thoughtful, data-driven, and flexible.

Taplio

Zoey Z.'s Linkedin Analytics

Zoey Z.

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Zoey Z.'s Linkedin Analytics

Zoey Z.

Want to drive more opportunities from LinkedIn?

Zoey Z.'s Linkedin Analytics