Purposefully Coaching LTD

Coach  clients on topics such as vision setting, time management, prioritisation, confidence and their client journey.
Coach  clients elicit their personal values so they can set meaningful goals and pursue them with purpose, motivation and passion.
Use business diagnostics to help clients explore the internal and external factors impacting them and their business so they can find their own solutions to them.
Use business frameworks to help clients set the right business frameworks and strategies for their business to succeed.

Life, Small Business and Leadership Coach

For personal performance and small to medium sized businesses, Purposefully Coaching provides a wealth and depth of coaching expertise to help you and your business grow. The coaching programs are tailored to help you connect to your purpose and meet your notion of success. The core values are kindness, respect and embracing vulnerability. These form the cornerstones for courage, innovation, growth and change. 

When more than one approach is required then Purposefully Coaching can also provide mentoring, facilitation and training programs to support the growth of you and your business as well.

Founder

E.ON Next

Provide World Class Customer Service to residential customers as an energy specialist.
Coach Peers weekly within a group setting on topics such as stress, resilience, well being and strength building.
Coaching peers in a 1 to 1 setting on topics such as mental well being and improving their performance within their job role.
Facilitate employee well being sessions to new recruits that join the organisation.
Coach  aspiring and new team leaders secure the role, build a great team culture and develop great leadership skills.
Facilitate team leadership skill sessions to new leaders that join the organisation to embed the right culture, ethics and values.
● Interview new candidates and facilitate call coaching exercises during the recruitment days.

Energy Specialist. Well being and Leadership Coach. Workshop Facilitator. Interviewer

New Level Results Limited

Using their Curve Model to help clients create their bespoke annual plan and review their progress during the coaching.
Attending monthly coaching supervision to enhance my own coaching development and progress.
Attending fortnightly meetings to share coaching best practice with fellow coaches.

Associate Coach

E.ON UK

•	Responsible for educating customers about the complaints handling procedure and meeting the compliance target of 100%.
•	Resolving complaints effectively and efficiently within a resolution turnover of 16 days by effective stakeholder management.
•	Managing a high workload of 40 complaints (avg) at one time from handover to resolution or impartial review stage if required.     
•	Reduce non-value demand from internal stakeholders by 20 % by providing regular feedback to colleagues and their line managers.
•	Responsible for gathering evidence from customer to escalate issues with the service delivery team to enhance complaint resolution and net promoter scores.

Complaints Resolution Manager

•	Cultivate best practices within the team to enable them to resolve complaints effectively and reduce non-value demand by 50 %.
•	Share work experiences when I first started their role to help them see the bigger picture within the organisation and keep a good morale.
•	Coach team members to seek the correct answer by utilising their learning, knowledge and resources. 
•	Coach team members by helping them identify their strengths, weaknesses, threats and opportunities. 
•	Listen in when they are taking complaint calls to provide evidence based feedback on what has gone well, discuss areas of development and help them set smart goals and actions to improve their performance by 25%.
•	Facilitate 5 performance dialogues to connect them to the company vision, goals, strategies and open a dialogue on how they can enhance their performance.
•	Create desirable change within the team by using coaching tools to motivate, inspire and change mindsets. 
•	Reduce average call handling and wrap time variation within the team by an average of 2 minutes per call on average by providing evidence based feedback and coaching desirable behaviours within the workplace.
•	Conduct complaint analysis for team members with high volume complaints to help them progress and resolve complaints in a more efficient and effective manner.

Peer Mentor and Coach

•	Responsible for delivering training on the ARD process during week 1 induction training of 25 employees.
•	Responsible for answering ARD queries from Trainers, Team Managers, Section Managers and stakeholders from the Service Delivery team.
•	Mentor and Coach up to 60 employees (avg) for 3 weeks so they could embed what they learnt within the classroom to the office environment.

Residential Subject Matter Expert for the ARD process.

•	Create, manage and resolve ARD and ET disputes on customer accounts within the 6 to 8 week SLA.
•	Recognise any dissatisfaction and follow the complaints handling process on every customer complaint.
•	Develop strong relationships with different stakeholders in the Energy industry to resolve queries.
•	Highlight any issues that impact the delivery of great customer service via the feedback management tool.

Customer Service Representative

•	Update SAP with all employee life cycle requests from Line managers, Recruitment, HR Consultants, Payroll and Benefits within the agreed SLA of 3 to 5 working days.
•	Produce all the employee life cycle documents such as contracts, leaver letters and maternity leave letters within the agreed SLA of 3 to 5 working days.
•	Train, mentor and coach 4 new members within the HR Administration Team. Check the accuracy of their work and provided feedback so they could display the required competencies to pass their probationary period of 3 months.
•	Lead the HR Administration team for 2 weeks by managing work requests, providing transactional and administration support to ensure that they were completing the work within the agreed SLAs and meeting the set target of 80 %.
•	Review and change the standard operating procedures on a 6-monthly basis and developed a strong business case for stakeholders if changes needed to be made in the immediate future.
•	Lead high employee engagement and positive change by facilitating 3 diversity and inclusion workshops and a presentation to the HR community.
•	Maintain a comprehensive understanding of company policies, collective agreements and employment legislation.
•	Complete general Administration (Filing, E mail, Faxing, Photocopying) for HR Shared Services on a rota basis).

HR Administrator

The Prince's Trust

•	Supporting young people (18 to 30-year-old) through directing them to tailored e-learning and facilitaing one-to-one support so they can set and achieve goals surrounding starting up their own business.
•	Facilitate the mentee’s learning by helping them to understand the Enterprise programme content and reflect on what they have learnt 
•	Adhere to the relevant policies and procedures of The Trust, including our Health and Safety, Safeguarding, Equality and Diversity and Confidentiality policies

Enterprise E-Mentor (Voluntary)

Sruti Kanabar is a distinguished Life, Small Business and Leadership Coach. During her personal journey with Depression and Anxiety she has found her purpose in helping you accept that you are good enough to live the life and build the business you want. She transforms you through increasing your shame resilience, helping you heal from minor and major traumas from the past and connect to a great purpose in life so when setbacks, obstacles and failures come they are seen as a beautiful part of the journey rather than being internalized.  She empowers you through wisdom and knowledge nuggets from multiple faiths and disciplines so they can get the right solution to the challenges they face in life.

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Want to drive more opportunities from LinkedIn?

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