4Site Implementation Ltd; Bespoke Signs and Manufacturing

Office Administrator

UK Civil Service

Here I checked and verified fraud referrals to ensure compliance investigations were most effective and investigators time capitalised on to provide the best results, interpreted records on the in-house systems and updated them accurately and in a timely fashion.

Administrative Officer

HM Courts & Tribunals Service (HMCTS)

Deputised as Team Leader managing workflow, supervising and teaching staff and verifying work samples as part of quality control checking. Responsible for complaint handling investigations; assessing failures in processes/actions where further training would be suitable, reporting to management and identifying cases where compensation was appropriate. Further administrative duties including preparing files, generating / updating accounts on in-house systems, standard data entry / correspondence.

Deputy Team Leader and Administrative Officer

Developing websites, flyers, leaflets and business cards based on the client’s brief. I used creativity to interpret individual requirements to provide an end product that was cost effective and fit for purpose.

Small Business Owner

Central Training Group

Assessing, moderating and carrying out quality control of qualifications portfolios in accordance with company procedures and meeting awarding body standards / maintaining records to meet Ofsted requirements for audit purposes.

Key Skills Assessor/Moderator

Managed and coordinated a team of support staff in Essex/London. I ensured record keeping tracked learner progress and qualification completion in line with targets/deadlines and flagged and monitored up possible delays to staff who could then implement corrective processes. Taught, assessed and verified Communication, Application of Number, Information Technology, Administration and Customer Service. Liaison with awarding bodies such as RSA and City & Guilds to ensure standards were adhered to, audit requirements were met, and policy was kept up to date in line with guidelines.

Essential Skills Coordinator

Central Training Academy

Developing I.T. training programme for to 14 to 19-year-olds; produced targeted training materials, assessed evidence and reviewed progress against standard and timescales recording results on a departmental database . Set up and assessed Customer Service NVQ Level 2 programme and supported tutors/learners in developing their Key Skills.

IT Key Skills Tutor & Assessor

LLoyds TSB

Answering calls and logging information on an internal database plus administrative duties, such as filing and faxing.

Call Centre Operative

Serco Military

Varied role including administration of spreadsheets, reports and quality procedures, stills photography and setting up munition trials sites (technical equipment).

Instrumentation Technician Grade III

Ferns Florist

Retail role, including stocktaking and buying, customer service, window display, training staff, plus general floristry tasks.

Taplio

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