Demostack

-	Delivering targeted demonstrations of the Demostack solution, showcasing its capabilities to address customer needs effectively.
-	Conducting in-depth discovery sessions to understand the challenges faced by prospective customers.
-	Collaborating closely with Sales, Product, and R&D teams to formulate tailored solutions that best address prospects and clients use cases, ensuring a seamless alignment between customer needs and product capabilities 
-	Troubleshooted, solutioned, and solved customer issues to enhance customer satisfaction and retention
-	Organizing and leading enablement training sessions with the objective of maximizing product adoption among internal teams and customers.

Solutions Engineer

-	Trained and mentored new sales development team members, resulting in improved team performance and productivity. 
-	Contributed to refining and optimizing first sales call 
-	Sourced $575K in Opportunities that resulted in Closed Won via inbound & outbound channels. 
-	Consistently exceeded monthly quota (10 Discovery Opportunities) (110% average of quota). 
-	Handled inbound channel & outbound outreach resulting in running the 1st Qualification call while running product demos and working closely with my Account Executive.

Sales Development Representative

PreSales Collective

Member

RevGenius

Corsair

-	As a Top Tier Agent, effectively handles challenging customer service tickets escalated due to their highly involved and time-sensitive nature
-	Maintains a positive Customer Satisfaction Score (CSAT) by delivering quality service to each customer in every interaction
-	Participates in weekly interdepartmental meetings with Finance and Engineering to work through back-end issues and newly occurring bugs to find the potential causes of issues

Customer Service Representative

Math Enrichment

-	-	Managed the day-to-day operations of the after-school program at Carolyn Clark Elementary 
-	Handled invoices and payroll, as well as program-wide inventory and logistics
-	Worked alongside teachers to monitor and analyze students’ progress, created learning strategies to help students achieve academic goals
-	Listened to concerns of parents, delivered realistic assessments of students’ academic standing

Site Director

Architecting the Next Generation of Product Storytelling

Taplio

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👋 Ryan Pham

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Taplio

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👋 Ryan Pham

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👋 Ryan Pham's Linkedin Analytics