Waypoint Recovery Center

Purpose-driven to be the face and personality of WRC within the surrounding area of the Midlands while helping to empower individuals to overcome addiction and achieve long-term recovery. WRC is a leading addiction treatment facility dedicated to providing comprehensive care for individuals struggling with substance use disorders. The center emphasizes a personalized approach to treatment, recognizing that each person’s journey is unique. The philosophy is rooted in evidence-based practices and holistic therapies that cater to the diverse needs of clients. Our fundamental principles and practices are built on the disease concept of addiction. Addiction should be treated as a chronic disease, not an acute episode. We understand that substance use disorders can disrupt a person’s life and the lives of their loved ones. We’re here to help you and your family understand more fully how to manage, gain support for, and adequately treat addiction. We believe the first step is to instill hope for change – inspiration that a new way of living is possible.

Professional Relationship & Business Development Representative

Training On Wheels Ltd. Co.

The primary point of contact responsible for building, maintaining, and strengthening relationships with clients by actively communicating with them, understanding their needs, and ensuring their satisfaction with the company's services are met, all while driving long-term business growth. I am focused on fostering positive client interactions to retain business and generate new sales opportunities.

Client Relationship Manager

Enhabit Home Health & Hospice

Represent the Columbia branch in activities involving professional contacts with physicians, hospitals, facilities, Senior Living Communities, professional associations, and similar health groups and institutions, to apprise them of the availability of Medicare services. Implement program and protocols to provide improved home health care and hospice services. Serve as a public awareness representative, and responsible for public education relative to home health care and hospice services.

Area Sales Manager

Core Technology Solutions

Providing world-class IT recruiting services for Fortune 500 companies as well as regional and local businesses in the Midlands and beyond. 
Every hire in a business must be the right person, with the right skills for the job. No business has the luxury of time to micro-manage, performance manage or deal with turnover. CTS matches the skills of the candidate to the skills an employer needs, even cross-examining the depth of those needs during the collaborative discovery process to help insure everything is pursued for the role.
We provide Candidates versus Applicants so businesses can spend their valuable time on interviewing, onboarding and retention. These hand selected and thoroughly vetted Candidates are guaranteed with every placement!
OUR SUCCESS IS FOUNDED ON FOUR KEY PRINCIPLES:
We have a national reach and a local touch
Relationships are extremely important to us
Flexibility is the key to creating unique solutions for unique situations
Quality and world-class customer service are a primary focus for us

Business Development Manager & Technical Solutions Partner

Seek Insurance Services (A Clover Health Company)

Seek Medicare was formed on July 6, 2020 by Clover Health and was an affiliate of Clover Health. As a "start-up company," Seek Medicare's mission  was to help individuals find and understand the Medicare coverage that best fits their personalized needs by providing unbiased advice and information,  therefore simplifying the entire Medicare process from the Initial Enrollment Period through end-of-life benefits. Seek Medicare has since shut down  operations as of April 2022 and so I shifted to Clover Health until April 2023 when the entire department of 65 was downsized.  
LICENSED MEDICARE SPECIALIST 
Professionally represented Seek's [Clover’s] core values through my upbeat personality while thoroughly assisting Medicare beneficiaries with  any questions and/or concerns surrounding, but not limited to Medicare Parts A, B, C and D. Served as the primary point of contact and  expert resource for prospects and members eligible for Medicare, all while maintaining stellar rapport with each customer engagement. 

▪ Project-managed member accounts while closely following CMS & HIPPA requirements including Seek's Policies and Procedures 
▪ Served as interdepartmental liaison for all MA/MAPD/PDP/Cost Medicare Enrollment/Eligibility questions
 ▪ Supported short term operational business activities - researched and analyzed eligibility, other health information, and group data for issue identification and root cause, developed and tested interim solutions, managed implementations, and monitored results 
▪ Held Billing and Enrollment meetings regularly with Enrollment, Compliance and Member Services or other departments as  needed to discuss operational issues and recent success stories

LICENSED MEDICARE SPECIALIST [company-wide lay off]

United Training Academy

Texas-based, United Training Academy (UTA) acquired the training side of WeKnowIT in the Fall of 2021. Myself and several others from the department transitioned over to only be individually laid off within a year as contracts could never be finalized in South Carolina without an actual brick & mortar facility in place anymore. UTA prepared individuals to start a new career through short-term training, certification preparation, and career readiness. Whether transitioning out of the military, recently graduated, or looking for a better future, United Training Academy strived to prepare individuals for a new career through certifications in IT and Project Management in months.

Career Development programs included:
• Security Associate- Network+, Security+
• Network/Systems Professional- Security+, CCNA, MCSA
• Business Professional- Excel, Project Management (PMP), Six Sigma Green Belt, ITIL
• Medical Office Administration- Billing and Coding & Electronic Health Records

My responsibilities included:
• Counseling and comprehensive career assessment planning
• Conducting resume review and occupational assessments to identify skills gaps
• Coaching and guidance to clients on how to attain needed skills for career enhancement/placement
• Identifying (Through market research and local Labor Market Index) sustainable high-demand career opportunities
• Full Scale Placement Services including Resume Writing, LinkedIn Profile Optimization, Interviewing prep, and connections to Client Companies and Recruiter Partners

UTA has since been sold from my understanding.

Career Consultant [company-wide layoff & acquisition]

WeKnowIT (Acquired by United Training)

We Know IT specializes in IT education and consulting with a focus on emerging technologies. Our Consultants/Instructors are literally world renown. They are often called upon to deliver specilized training in various countries, write curriculum for Microsoft, and have the "scar tissue" earned in the field of real world projects.
My primary objective is to help people become more proficient within the confines of their own mind by providing an avenue of knowledge transfer in the IT arena, therefore enlightening every endeavor they work to accomplish. Which in turn, has no choice but to become contagious within the industry and every objective! 
We take pride in a hands-on, tailored approach with every client and are considered by many, the most flexible training/consulting firm in our space! Partner with WeKnowIT in the ever-growing technology cluster when in depth insight is needed, that way you will KnowIT too! 

"Tell me and I forget. 'Teach me and I remember. 'Involve me and I learn." - Benjamin Franklin

Business Development Manager & Training Coordinator

TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end,  digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS  (Customer Experience as a Service) platform. 
LICENSED INSURANCE AGENT 
Professionally represented TTEC’s core values through my upbeat personality while thoroughly assisting prospects calling in and  shopping for health insurance coverage. Serve as the primary point of contact and expert resource for prospects and members, while  continuing to maintain stellar rapport with each customer engagement.  
▪ Assisted individuals in understanding their coverages and selecting the right products, services and best solutions to meet their  personal health and financial needs 
▪ Responded to inquiries with compassion and active listening and recommended the best solution in an empathetic manner 
▪ Identified additional needs customers may have and helped them to upgrade products and/or services 
▪ Contributed to a pleasurable customer experience, as well as the overall success of the team, earning top agent honors for 2020  Annual Election Period (AEP) 
Company Specific Attributions and Achievements [TTEC]: 

✓ Maintained 90% sales rate on inbound queries through active listening, interpersonal skills and product knowledge 
✓ Awarded several cross-training opportunities with-in the compliance, audit and Medicare departments
✓ Delivered 17% more upsells than department average through qualifying conversations 
✓ Built long-term relationships with clients to surpass customer loyalty targets by 20%

LICENSED INSURANCE AGENT 

Association of Talent Development (ATD) Midlands Chapter of South Carolina

The Vice President of Technology is the primary liaison between the Chapter and the Webmaster. Specific responsibilities include general oversight of the website, and adding, revising, and deleting information and articles as necessary. The position also serves on projects related to the chapter’s online resources.
Essential Duties and Responsibilities
Oversee website host to include ensuring adherence to work contract. Maintain Chapter social media outlets such as Facebook, LinkedIn, Twitter, etc. Recruit and lead Technology Committee members to maintain communication resources and to identify other ways to effectively communicate with membership. Partner with Board members to identify, implement, and maintain website content, features, and other
Technology that supports goals and improve member services. Complete website content additions, revisions, and deletions on a timely basis. Oversee online Job Bank specifically receiving job postings and requesting timely removal of postings.
Also team with Vice President of Finance to invoice appropriate payment for services. Develop and recommend annual budget for technology function. Includes working with other Board members to determine additions and/or deletions to website pages, links, etc. Work with Vice President of Finance to audit income/expenses monthly to ensure continuation of
Chapter’s financial condition. Review website host’s contract annually and recommend renewal to the Board. Partner with the Vice President of Programs to publish event and/or meeting announcements on the Chapter’s website. Serve on special projects to develop other online resources (e.g. Evite, PayPal, etc.).

VP of Technology

EDTS, LLC

EDTS was founded in 1999 with the mission of attracting the best employees, working with the latest in emerging technologies and providing the highest level of technology services to clients. 

 We are a leading provider of technology consulting and IT solutions for growing Southeastern organizations. With locations in Augusta, GA, Savannah, GA, Asheville, NC, Greenville, SC, Columbia, SC and soon to be Charleston, SC, we deliver customized IT and technology consulting services to hundreds of satisfied customers throughout the region. Our responsive, flexible, and cost-efficient solutions can meet a diverse range of needs – helping your business increase productivity and profitability. For expert managed services, networking, IT security, telephony, and tech support, turn to EDTS.

Specialties

Managed IT Solutions, Managed Security Solutions, Virtualization & Consolidation, IT Support, Voice & Data, Cloud Solutions, Network Management, Backup & Disaster Recovery

Business Development Advisor

As a Developmental Partner, I provide customized solutions to regional and local businesses in the Midlands and beyond. With over 15 years of experience in business development, account management, and sales, I have a proven track record of delivering results and building long-lasting relationships with people across all verticals.

My core competencies include customer relationship management (CRM), analytical skills, consulting, and go-to-market strategy. I have a strong aptitude for identifying a need and matching the right people to the appropriate process in fulfilling that need. I am passionate about connecting people where they are, with innovative business partners and helping them achieve their goals.

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