Neele Emma Frisch

webgo GmbH

As team lead Customer Service at Webgo, I oversee and drive the performance of our customer support team, ensuring exceptional service quality and satisfaction for our clients. My role includes coordinating and optimizing workflows, setting key performance metrics, and continually improving service quality through data-driven insights and close collaboration with other departments at Webgo.

- Development and monitoring of KPI
- Leading a 1st level team of > 10 FTE
- Shift planning
- Hiring and developing new team members
- Implementing and developing processes to enhance customer and employee experiences
- Introduction of new omnichannel service desk software
 
I have a strong focus on motivating my team, streamlining processes, and ensuring a seamless customer experience. Being dedicated to fostering a positive team culture, documenting and standardizing our processes, and integrating valuable customer feedback to enhance our products and service offerings, I'm in my element at Webo. Yes, we really LOVE our customers and always go the extra mile!

If you’re interested in connecting or learning more about Webgo’s customer-centric approach, feel free to reach out!

Teamleiterin Kundenbetreuung

Frisch Consult

Frisch Consult is a boutique consulting firm, delivering excellent advice and hands-on services for small and medium sized companies looking for ways to scale their business. 

My focus is on strategy development, innovation, marketing, sales, product management. Working project oriented allows me to induce change in a small time frame and deliver results quickly.

I work for clients in multiple industries and I'm happy to be allowed to work for diverse companies, including tech-startups, photographic services, entertainment companies and even funeral services. This gives me a broad perspective and allows me to implement successful (and sometimes uncommon)  strategies, having a huge impact on their growth.

Chief Executive Officer

Ergobaby Europe GmbH

Interim Operations Lead for Ergobaby in Germany, BeNeLux, France, Poland, UK and Switzerland.
- Responsible for the interim management of the Operations team
- Streamlining and further development of processes
- Digitalization (customer-centric)
- Optimizing customer experience
- Interface to other departments
- Supervision and overview of day-to-day business

Interim Operations Lead

ICUnet.Group

Offering personalised support and guidance for professionals relocating to the greater Hamburg area for new positions. I connect people with housing, schools, hobbies, interests and much more in new cities around the world, making their arrival a fun and smooth experience.

Relocation Consultant

Kunstwerk Gallery

Founder of the largest art gallery in the area. Clients are private collectors as well as businesses and the hospitality industry. I was responsible for organizing exhibitions, workshop planning, marketing / pr and sales. The gallery is run by my partner since March 2023.

You can find us at https://kunstwerk.art or visit us at our gallery in Varel, Germany!

Inhaberin

Frisch Fotografie

Freie Fotografin

Lifestyle, business and architecture photographer, photography coach and mentor, currently based in Germany.

Owner

Async Software

Creating and implementing a sales and marketing strategy, working closely with the CEO to refine business plan, developing relationships with key accounts and customers stakeholders in 			order to drive sales.

Head Of Sales Marketing

dogado Internet GmbH

Responsible for the seamless transition of daily operations from Hostloco UG to Dogado Internet GmbH. This included key account management, human resources, strategy and day-to-day business.

Business Unit Director

Hostloco UG

More than 18.000 contracts with clients from the DACH region. Hostloco was a was a budget web hosting brand and I was responsible for hiring and leading the support and sales team as well as managing external partners and business operations. I prepared the exit and the company was bought by Dogado GmbH in 2014.

Geschäftsführer

Terions Communication Ltd.

My job as freelance consultant at Terions included developing new business models and optimization of existing operational procedures. 
As part of this job I had sole responsibility for marketing, sales and business strategy.
After achieving and exceeding the set objectives, the Terions management was later able to successfully negotiate with an investor, resulting in a merger of those companies.

External Advisor

I’m all about creating standout customer support and experience teams that don’t just solve problems—they turn customers into lifelong fans. With years of experience across different industries, I’ve seen firsthand how a great customer experience can drive sales, keep churn low, and build real loyalty.

I love building teams that work smarter, not harder, by streamlining processes and bringing out the best in every team member. My goal? To make customer interactions so seamless and satisfying that they become a competitive advantage. I get a kick out of blending data and empathy to figure out what customers really need—and making sure they get it, every time.

Whether it’s leading a team through change, designing customer journeys that actually work, or finding new ways to boost customer happiness, I’m here for it! If you’re looking for someone who can lead with both strategy and heart, let’s connect. There’s always a good conversation to be had about what makes customers tick (and stick around!).

Frisch Consult is a boutique consulting firm, delivering excellent advice for small and medium sized companies. My focus is on strategy development, innovation, marketing, sales, product management. Working project oriented allows me to induce change in a small time frame and deliver results quickly.

taplio

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