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I’m all about creating standout customer support and experience teams that don’t just solve problems—they turn customers into lifelong fans. With years of experience across different industries, I’ve seen firsthand how a great customer experience can drive sales, keep churn low, and build real loyalty. I love building teams that work smarter, not harder, by streamlining processes and bringing out the best in every team member. My goal? To make customer interactions so seamless and satisfying that they become a competitive advantage. I get a kick out of blending data and empathy to figure out what customers really need—and making sure they get it, every time. Whether it’s leading a team through change, designing customer journeys that actually work, or finding new ways to boost customer happiness, I’m here for it! If you’re looking for someone who can lead with both strategy and heart, let’s connect. There’s always a good conversation to be had about what makes customers tick (and stick around!).
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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