Linus Success

🌟 Business Owner at Linus Success: Empowering B2B SaaS Companies to Master Customer Success 🌟

Hi there! I'm the proud business owner of Linus Success, where I specialize in helping B2B SaaS companies master the art of Customer Success. With a proven track record and a wealth of experience under my belt, I'm committed to delivering exceptional results for my clients.

✅ Results You Can Expect:

Increased revenue from existing clients
Reduced churn rate
Enhanced Customer Satisfaction (CSAT) scores
Improved efficiency for Customer Success teams
Elevated team sentiment
🔥 My Background:
As the former Head of Customer Success at Dropbox and VP of Customer Success at Sherpany, I've been fortunate enough to lead and grow talented teams dedicated to ensuring customer satisfaction and long-term success. My hands-on experience in building and nurturing high-performing teams has honed my skills in leadership, strategy, and problem-solving, enabling me to deliver impactful results for clients.

🚀 Let's Partner for Success:
With a deep understanding of the unique challenges and opportunities that B2B SaaS companies face, I'm excited to work with you to unlock the full potential of your Customer Success efforts. Together, we'll create a tailored plan that fosters growth and cultivates lasting relationships with your clients.

Ready to embark on a journey towards unparalleled Customer Success? Let's connect and start achieving remarkable results! 🌟

Customer Success Expert (Managing Partner)

LH Mgmt & Sales GmbH

Meine Kunden arbeiten mit mir zusammen, um ihre Vertriebsmitarbeitenden nachhaltig und messbar zu schulen und ihre Umsätze zu steigern.

Geschäftsführender Gesellschafter, Vertriebstrainer und -berater

AR-Experts GmbH

As a Chief Customer Officer I carry responsibility for building a fully digital Customer Success organisation driving 2 metrics (above many others): 
1. Customer Outcomes shortly after activation
2. Customer Expansion. 
I look forward to building a best-in-class CS Organisation and working with such a skilled management team. I also am thrilled by the opportunity to drive the digital transformation in production companies.

Chief Customer Officer

Peakora

At Peakora I lead the Customer Success related programs and work with our clients to help them achieve their business goals through Customer Success.

Customer Success Expert & Coach

INtem Trainergruppe Seßler & Partner GmbH

Als zertifizierter Verkaufstrainer bei INtem spezialisiere ich mich auf die Schulung und Weiterentwicklung von Führungskräften, Senior-Managern und Sales-Talenten.
Mit maßgeschneiderten Trainingsprogrammen helfe ich dabei, Vertriebsteams zu stärken, Verkaufsstrategien zu optimieren und nachhaltigen Geschäftserfolg zu erzielen. Meine Expertise steht allen Experten zur Verfügung, die von meiner langjährigen Erfahrung im Vertrieb profitieren möchten.

Partner der INtem-Gruppe

cofenster

In addition to my own company (Linus-Success) I support cofenster and their CS team. 
My main focus is to manage Enterprise clients and challenging renewals.

Renewal Manager

Stenner AG

Member Of The Board Of Advisors

Erste Generation

Als Gründungsmitglied des gemeinnützigen Vereines "Erste Generation" gestalte ich die Vertriebs- und Verwaltungsprozesse und kümmere mich um Organisation und Fundraising.

Volunteering / Co-Founder

SHERPANY

As VP Customer Success I enable, motivate and grow my teams, which are responsible for all customer-related activities post-sales, including commercial and contractual aspects as well as customer support. 
The responsibilities stretch from long term strategy formulation to execution with the relevant teams and stakeholders. 
I am an experienced and well-educated IT and SaaS enthusiast, focussing on customers. I am confident that my people first approach impacts our success immensely. 
At Sherpany it is our mission to make every meeting count. We help our customers by offering training for people, improvements for the meeting process and a state of the art technology.
Should you want to improve the way you run meetings at your company or NGO, please reach out. We’d be delighted to help.

Vice President of Customer Success

Dropbox

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Grow and lead the Customer Success team - Increase value for customers
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As a team manger for our customer success teams managing Dropbox Business customers in the UK, Ireland,  Germany, Austria and Switzerland (aka DACH) as well as Scandinavia I am responsible for customer life time value by driving successful deployment, adoption and renewal of our outbound customers. 
I enable my team to scale their activities and ensure their growth. Internally I ensure or facilitate stakeholder alignment. 
I ensure consistent processes, the innovation of these, operational excellence as well as business predictability.


WHAT I DO:

■ Lead a team of customer success managers
■ Continue to shape the playbook for customer success in SaaS
■ By owning customer lifetime value, we specifically manage all customer stages from onboarding through account management and upsell to renewal

In addition to those activities I occasionally represent Dropbox at conferences, press events and public speaking engagement.

Head of Customer Success UK, DACH & Scandinavia - Lead the team, maximise customer lifetime value

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Growing and leading the Customer Success team - Increase customer satisfaction and usage
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As a team manger for our customer success teams managing Dropbox Business customers in Germany, Austria and Switzerland (aka DACH) as well as Scandinavia I am responsible for customer life time value by driving successful deployment, adoption and renewal of our outbound customers. My team looks after a 3 digit number of customer, while I manage some large key accounts directly.
While growing the number of of people on my team, reporting into myself, I also ensure transparent and consistent processes and a wholistic approach to the task. This ensures operational excellence as well as business predictability. 
 
 
WHAT I DO:
 
■ Lead a team of customer success managers
■ Manage strategic key account customers directly
■ Shape the playbook for customer success in SaaS
■ By owning customer lifetime value, I specifically manage all customer stages from onboarding through account management and upsell to renewal
 
I discover user cases in customers organisations that can be simplified, automated and made faster. I also help customers to quantify the ROI by supporting value studies. Last but not least I help to integrate Dropbox as a service into 3rd party apps. 

I also inspire and lead my team to do the same for their accounts. By scaling and standardising our approach I help the business to generate predictable revenue.

Head of Customer Success DACH & Scandinavia -Grow & lead the team, ensure customer satisfaction

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Pioneering and building the customer success processes and systems in EMEA
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As a Customer Success Manager, I am the single point of contact for international group clients with more than 2.500 employees, providing a smooth and successful deployment of cloud services at the touch of a button. This involves working together with clients to simplify their internal processes, workflows, and communication, ensuring that the set objectives are met, the added value of the product solutions are fully understood and accepted by everyone throughout the organisation, and ultimately that the forecasted ROI is accomplished.

My role implies a mix of business consulting and sales, as well as supporting the clients with their change management initiatives to successfully implement Dropbox business solutions. I change the way people collaborate and work together, which in itself brings a cultural change. But I also create a more trustworthy work environment, increasing efficiency, and boosting team confidence.

It’s more than just implementing new technological solutions. Even though I am challenged to provide enterprise-ready processes in very short time, it’s about making an impact in the corporate world, transforming businesses, and helping group clients become more innovative, and thus more attractive for young talents.

Head of Customer Success DACH │ Consulting&Sales │ Change Management │ Business Process Development

Customer Success Impact Driver, SaaS Enablement, Customer Success Interim Management, Keynote-Speaker, Event Moderator

Hi, thanks for stopping by. I’m Linus.

I am your one-stop shop to achieve your growth targets with existing clients and turn your Customer Success team into a profit centre. #sustainablegrowth

When you have a solid customer base, but they don’t grow in ARR… 
If you passed your first few million in ARR, churn now impacts your numbers…
You built a CS team early on, but they became a reactive support team…
Your customers are happy, but new business doesn’t come through referrals…

…you might want to leverage my expertise. 

I’ve been where you are right now: 
In board rooms defending a strategy, in front of large CS teams communicating change, leading a half-staffed team, and building a plan for ambitious KPIs.

I have first-hand experience as a CSM, team lead and VP, and I am also experienced as an external advisor and board member. 

For the past 15 years I’ve represented B2B IT companies at customers. Since 2016 I’ve gained international experience at Dropbox and other B2B SaaS companies, achieving their growth and revenue targets. 

This led me to found “Linus-Success” in 2022. My passion is “Customer Success”. I only do that. For B2B SaaS companies only.

In short: Whatever (CS-)challenge you might face - I sure can help you with that.

Looking forward to getting to know you - just drop me a message or visit www.linus-success.com

Keywords: SaaS, Customer Success, Customer Support, Customer Experience, B2B, Cloud, Tech, Startup, Zurich, San Francisco, Valley

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