American Express

Vice President Third-Party Lifecycle Management Operations

Director Global Partner Servicing

Acting VP Global Partner Network Servicing (Paternity Leave coverage)

Director Global Partner Network - Customer Engagement Network US onshore & LAC 

Director Global Partner Network - Customer Engagement Network EMEA & LAC,  USL & PAYBACK Mexico

Director, Servicing Operations / USL

PAYBACK GmbH / American Express

As an Expert for New Markets, I am responsible for the Internationalization of PAYBACK concerning program operations. The set-up of new Customer Service units is part of this role as well as the full-scope of PAYBACK Operations (including technical consulting, organizational set-up, training and quality management).

Expert New Markets

PAYBACK

I am responsible for International Customer Service Management and international Customer Service Implementation. From the RFP process to the final set-up of new PAYBACK Customer service units including technical consulting, organizational set-up, training and quality management.
Further responsibilities are Operational Risk Management and Operations support.

Operational Director (Referentin) International Customer Service

Self Employed

Sales & Communications Trainer

SalesPlus Gmbh

Project Manager responsible for outbound sales projects B2B and B2C.

Project Manager & Trainer

One Size Does Not Fit All & caring leadership are the two main things that are driving me as a people leader and  a human alike. 

I am a successful, passionate, caring people leader with a proven track record in building and leading strong, high performing teams. 

Not by serving them, but by caring for them and empowering them to unleash their own strengths and abilities. 

With over 20 years of experience in Customer Service, Vendor (Partner) Management and BPO (Business Process Outsourcing) I am always focused on the best possible outcome. 

I am driven and determined with the important ability to take others with me on that journey. 

Want to know more about caring leadership and how that makes me successful every day or need a strong, caring leader (VP level+) in your organization? 

Get in touch and let's talk!

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