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I empower member-based brands to scale with intention by building operational systems that uphold trust, elevate experience, and drive meaningful growth. With 12+ years of high-end hospitality and 8+ years leading community-focused teams and spaces, I specialize in creating structure and strategy that supports both people and performance, especially in high-growth, high-touch environments. Most recently, I launched and scaled Austin’s first outdoor bathhouse and social club. I hired and trained a 12-person team, created all internal infrastructure and SOPs, implemented issue resolution systems, produced 20+ events in 30 days, and grew membership from 0 to 125 in just six weeks while maintaining a high standard of member safety, culture, and care. SPECIALTIES • Team Building & Empowerment – I create clarity and cohesion by designing sustainable systems, leading with emotional intelligence, and ensuring everyone has the tools they need to thrive. • Trust & Member Experience Strategy – I build trust-first experiences by curating policies, community standards, and support systems that prioritize safety, satisfaction, and long-term loyalty. • Operations & Risk Mitigation – from startup ops to daily execution, I develop scalable processes that align workflows with platform performance, trust & safety, and CX goals. WHAT I BRING • Operational leadership that enhances team performance and customer trust • Experience launching from 0 and scaling with intentional, systemized growth • Cross-functional collaboration that bridges ops with high-level strategy • A deep understanding of balancing user experience with risk mitigation WHAT MAKES ME UNIQUE I’m not just an operator, I’m a culture builder who sees trust as the foundation of scale. I bridge vision with execution, create systems that protect people and platforms, and lead with a rare blend of strategy, structure, and soul. I don’t just solve problems, I prevent them with smart infrastructure, strong teams, and intentional design. PERSONAL I believe in building what I want to belong to. I’m passionate about team dynamics, community trust, and crafting systems that empower people to feel safe, seen, and connected. Whether I’m on the floor with the team or behind the scenes optimizing workflows, I lead with heart, hard work, and integrity. CONTACT If you're scaling a platform where safety, trust, and experience matter, and need someone to lead operations with both strategy and soul, let’s connect! Email: [email protected]
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