Michael Rohrmueller's Linkedin Analytics

Your CRM just got a brain. Lead-scoring, auto follow-ups, multilingual chatbots—AI in your CRM handles the grunt work so your reps focus on closing deals. That's how you transform your customer journey with automation. Watch the full video on my youtube channel! https://bit.ly/4k9hGG1

Isn't it an amazing world nowadays ... sitting this morning at the Tüv-Location to get the two-yearly check of the car in the morning sun and working on topics in conversation with one of our trained AIs. Taking a step back it akways makes me marvel at the technological breakthroughs we achieved! Working from anywhere with AI-enabled efficiency just never stopps to amaze me. There are so many breakpoints like the mobile connection, ai availability etc. numerous services in between, but it just works. We truly have achieved a lot.

My First Experience with Samsung Live Translate – When AI Gets in Its Own Way? This week, I needed to make reservations for a car in Italy—but my Italian knowledge? Zero. With plenty of questions (as always), I decided to try Samsung’s new “Live Translation” feature on Android, based on Gemini, hoping it could seamlessly translate my German into Italian during the call. At least this is what the news promised. A bit nervous (let’s be honest, trying new tech can make me sweat sometimes as well), I hit the translate button and dialed the rental agency. The agent picked up—in perfect Italian—and I launched into my questions in German, hoping on the translation-AI to build the bridge. But here’s the turn: before my words got through, the AI jumped in with a disclaimer and introduced itself. So, instead of a smooth start, the first thing the agent heard was a random AI voice announcing what was about to happen and that it is an AI. Result? The agent hung up almost immediately. No Q&A, no rental car, just an awkward call ended. Back to sending a translated email... So—what’s our lesson here? Is AI’s transparency actually creating more friction than it solves? Would it work better if seamless translation just happened quietly in the background, without drawing attention to itself? It was actually how I expected it to be ... and would have felt natural. What do you think? Should AI announce itself, or just let human connection flow naturally? Image-Credits go to Samsung.

You’re losing $$$ because you can’t see where customers drop off. Journey mapping uncovers slow support, hidden pricing confusion & other roadblocks—so you can fix them FAST. Watch the full video on my youtube channel! https://bit.ly/3ETBpdG

AI Digitalisation Hint #4 – Reaching Consistency with AI is the Real Challenge Now Let’s be honest: My biggest daily struggle isn’t getting AI to generate output—it’s getting that output to be truly consistent and always aligned with my standards. I’m constantly finetuning, rewording, retraining, and nudging my AI systems to deliver the answer I really want—every single time. Whether it's GenAI for content, chatbots for support, or automation running behind the scenes, I find myself double-checking outputs, because I know: One off-brand answer can mean lost trust or even lost customers. This, more than anything, is where most companies (us at PixelMechanics included!) fight the real battle. Consistency with AI isn’t effortless. It’s a daily process of refinement, feedback, and persistence. But imagine the freedom and peace of mind when you can finally trust your AI to deliver the right result—every time—even when you’re not there to supervise. That’s the real game changer. Are you working on this too? What would true, reliable AI consistency unlock for you and your business?

Haha... so true. Seen it very often. The key fact is that the "right CRM" is the #1 key element for scaling the business. It will gather all information in one spot and help Sales to follow up on Leads and Opportunities. At the same time it helps Marketing to do their jobs best to generate a buzz of useful info to the customers and efficiently generate leads from one centralised plattform into many different parts of the Marketing Funnel. A CRM is all about ROI in Tech, Marketing and Sales. Without a CRM that can cover all of this the C-Level will "fly all-out blind". So all-in-all ... no need to run away and the invest in the CRM will quickly pay off itself x-times.

Is your customer acquisition strategy actually a leaky bucket? Every lead, every interaction is like valuable water. Without proper systems, they're simply pouring through the cracks - disappearing into forgotten spreadsheets and missed follow-ups. This is EVAPORATED REVENUE that never makes it to your bottom line. And while executives might not see each individual leak, they certainly feel the impact on quarterly results. In my experience, implementing a centralized lead management system doesn't just patch these holes. It transforms your entire revenue engine. What's the biggest "leak" in your customer acquisition process? #CustomerAcquisition #RevenueGrowth #DigitalTransformation #CustomerJourney

Is your company operating with a broken nervous system? Just like your body needs seamlessly connected neural pathways to function, your business needs a unified customer relationship foundation to truly thrive. I've seen too many organizations with fragmented customer data operating far below their potential – different departments making decisions without critical context, opportunities missed, and relationships damaged. The real cost? It's not measured in software investment. It's calculated in the compounding losses from inaction: the missed upsells, the preventable churn, the slowed growth, and the competitors who are pulling ahead with more connected experiences. #BusinessGrowth #CustomerRelationships #DigitalTransformation #CompetitiveAdvantage #ROI

"I already explained this to your colleague." Ever had a customer tell you that? That frustration isn't just an isolated moment. It's actively pushing customers toward competitors. When teams operate in data silos without a shared CRM history, each customer interaction becomes a potential breaking point. The customer has to repeat themselves. The team misses critical context. Trust erodes, one fragmented conversation at a time. I've guided dozens of businesses through this transformation, and the pattern is clear: companies that connect their teams with unified customer data don't just improve satisfaction scores, they dramatically increase retention and lifetime value. #CustomerRetention #CustomerExperience #DigitalTransformation #BusinessGrowth #CRM

Many businesses treat platform updates like a pit stop – a necessary inconvenience. I see it differently. Your eCommerce platform isn't just a tool; it’s your race car, and an update like Adobe Commerce 2.4.8 is a fundamental engine upgrade! From my perspective, sticking with an outdated platform is like knowingly entering a Formula 1 race with a car that's heavier, slower, less secure, and guzzles more fuel. You’re not just risking the race; you’re risking a catastrophic breakdown that impacts your revenue and customer trust. This update isn't a cost; it's a strategic investment in dominating customer experience, operational supremacy, and sustainable growth. It’s about a platform that scales with your ambition. We've dived deeper in our latest blog post. Read it here: https://bit.ly/3HmGlZy #AdobeCommerce #Magento #eCommerce

"Don’t just work harder—work smarter, with AI." - My AI Digitalisation Hint #1 - always! Every time I find myself annoyed by a business process—too slow, too manual, too repetitive—I pause and ask: “How could I automate this with AI?” I break the process down to its smallest steps and then look for a tool that solves it fast, with minimal effort to implement. You’d be surprised how many business headaches can be solved with the right AI solution—without months of IT projects or big budgets. Curious about my personal most impactful processes to automate (and the exact tools I use to do it, with almost zero implementation hassle)? 👉 DM me or drop a quick “Interested” below and I’ll send you my top 3, plus a few bonus tips tailored to your business.

AI Digitalisation Hint #3 – Digital First = AI Ready Let’s cut through the noise: Everyone’s talking about AI, but too many companies are failing at the basics. If you’re still running on old systems or manual processes, all the AI in the world won’t give you a competitive edge—you’re just racing with the brakes on. Want proof that digital-first matters? Look at Lidl in Germany. While the world debated and strategized, Lidl quietly built up its digital foundation. Now? They’re breaking revenue records, investing hard in tech, and launching massive price moves that leave competitors scrambling. They didn’t wait for a “culture change” or perfect timing—they executed. Their digital groundwork made it possible to leverage AI and data at scale, outpacing everyone who’s still in planning mode. Here’s the lesson: You can’t skip digitalization and just jump to AI. First, fix your data, processes, and workflows—make digital your default. Then, when you inject AI, you’ll actually have the leverage to accelerate, not just automate chaos. “AI-first” only works if you’re already digital-first. Anything less is just playing catch-up. Ready to build a real foundation—and let AI multiply it? Let’s get moving.

Is AI the new steam engine for business? I've been reflecting on how AI is reshaping industries, much like the steam engine did in the 1800s. Back then, companies that embraced steam power didn't just grow; they revolutionized their fields. Those who hesitated? They became footnotes in history. Today, we're seeing an identical pattern with Artificial Intelligence. Many businesses are still only scratching the surface, using AI for basic automation. But the real game-changers are already exploring how AI can augment human capabilities and unlock entirely new avenues for innovation. What's your take? Are businesses today facing the same "adapt or be left behind" moment as they did during the first Industrial Revolution #AIRevolution #DigitalTransformation #BusinessStrategy

What is the most valuable asset within a company that almost no one thinks about? Do you know you are sitting on unused potential? Many businesses treat their data like gold under a mattress – siloed and useless! In today's B2B world, DATA is the only currency that truly matters. It's time to make your data liquid, accessible, and ready to fuel smart decisions. Stop hoarding and start transacting with intelligence! Is your data working for you, or are you leaving money on the table? #B2BStrategy #DigitalTransformation #BusinessIntelligence #DataDrive

"We had no idea how much we weren't seeing." Are you navigating your business with only half the picture? Without a unified CRM, you're essentially flying blind - lacking that critical single source of truth about your customers. I've seen this challenge repeatedly across industries. The real cost isn't just operational inefficiency. It's the missed opportunities. The invisible upsell potential. All sitting right in front of you, obscured by fragmented data silos. In my experience implementing unified customer views for enterprise clients, the revelation is always the same. #CustomerInsights #DigitalTransformation #DataDriven #BusinessGrowth #CustomerExperience

AI Digitalisation Hint #2: Is AI already your multiplier? CEOs are starting to clone themselves with AI: ➡️ Sebastian Siemiatkowski (Klarna) sent an AI version of himself to investor meetings. ➡️ Eric Yuan (Zoom) opened earnings calls with a digital twin. ➡️ Sam Liang (https://bit.ly/45Bc96U) is training his replica to communicate and lead. We’re not at the point where you can skip every meeting—but the real power is training AI to create output that genuinely sounds and thinks like you. For C-levels and leaders, this is where serious time-saving starts --> your instructions, your style, multiplied. Ask yourself: How much more could you get done if your AI handled the basics in your voice and your way? When AI would save you time by preparing results closer to your thoughts, style and philosophy? Are you already using AI to move faster by using it as an "Enabling Technology"?