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I am the Head of Client Success at Key Outreach, a leading provider of sales enablement solutions for high-growth SaaS companies and agencies of all types. I am currently working towards a doctorate degree in Leadership from Spalding University, where I am learning how to inspire, empower, and facilitate positive change in organizations and communities. I also have a Master's degree and a Bachelor's degree from the University of Louisville, where I studied music and general studies. I have over 7.5 years of experience in various business development roles. My core competencies include CRM, strategic business development, customer success, leadership, emotional intelligence, and creativity. My mission is to help businesses and individuals grow and achieve their goals by providing them with innovative and effective CRM and business development solutions. I am passionate about music, learning, and making a positive impact in the world.
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Incredibly excited to announce that I passed my doctoral defense this morning! Officially Dr. Borman as of 10:30! Forgive my goofy smile-- that's what being done with 23 years of school does to a person. None of this would be possible without these folks: My mom and dad, Randy and Angela Chandler, Brianna Borman, Kyle Funk, Kevin Markwell, Garrett Martin, Jonathan Parker, Lindsey Jackel, Kimcherie Lloyd, Scott Cooksey, and WAY TOO MANY other people to tag here.
The most engaged remote teams I studied during my doctoral research weren’t meeting more often. They were being led more intentionally. My research focused on how remote leaders maintain engagement across distance, distraction, and digital fatigue. What I found surprised me: Frequency of check-ins didn’t matter as much as the quality of leadership behind them. The highest-performing teams shared three things: • Clear expectations without micromanagement • Psychological safety without constant oversight • A culture of visibility: ie. work, not noise, gets recognized In short: trust and accountability weren’t side effects of good leadership. They WERE the leadership. If you’re leading from a distance, the question isn’t “How often should I reach out?” It’s “What am I reinforcing when I do?”
You can’t automate trust, but you can scale it. In researching remote leadership, I found that the most engaged teams weren’t the ones with the best tech, tools, or even the most skilled people. They had leaders who showed up consistently with not only tasks and assignment, but to show their team: “I see you.” “I trust you.” “You matter.” These signals aren’t always grand gestures. Sometimes it was a thoughtful comment on a shared doc. Sometimes it was how they handled a mistake. Trust isn’t scalable in the traditional sense. But it is repeatable when leaders are intentional about it and bake it into their everyday interactions with their teams And in distributed teams, that’s the real differentiator. Without water cooler moments and office lunches, we have to intentionally and deliberately create a culture of caring. #RemoteLeadership #EmployeeEngagement
Just got early access to the all-new Global Analytics experience by Smartlead, and it's exactly what the outbound world needs right now. ✅ Vendor Performance Analytics (Industry's First) ✅ Dedicated Analytics Dashboard for Agencies ✅ Enhanced Filtering/Sorting Capabilities ✅ Team Board with Campaign Stats ✅ ESP, Mailbox, and Domain-Level Health Analytics In a space that's always evolving, this upgrade helps you stay ahead with smarter, sharper decisions. It’s a game-changer for cold emailers! If you're serious about scaling cold outreach—keep an eye on this one. Big things coming from the Smartlead team!
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