Himanshu Goswami's Linkedin Analytics

I take pride in my journey at Birdeye, where I began as a Technical Support Engineer for small business accounts and progressed to Senior Technical Engineer, Technical Customer Success Manager for key accounts, and now a Pre-Sales Engineer. This ascent was fueled by my deep understanding of Birdeye products and my ability to effectively communicate with customers at all levels. What sets me apart is my fearlessness in tackling complex technical challenges. While some may shy away from intricate technical documents, I embrace them. I don't just seek solutions; I strive to understand the root cause of issues and preemptively prevent future occurrences. When faced with customer queries about what we can't do, I delve deeper to grasp their underlying needs and offer alternative solutions, fostering upsell opportunities and nurturing client relationships. Thoroughness is the cornerstone of my professional approach. I approach problem-solving and decision-making methodically, ensuring comprehensive resolutions and informed choices. My dedication has been recognized through multiple awards and accolades, including Employee of the Month honors. With a background deeply rooted in the SaaS industry, I excel in bridging gaps between cross-functional teams and managing projects seamlessly. Whether liaising between customers and engineers or collaborating with sales teams, I am adept at driving business growth and enhancing customer satisfaction. My commitment to staying abreast of industry trends and developments is unwavering. I actively follow industry leaders and competitors, ensuring I remain at the forefront of advancements. Through continuous professional development and impactful learning experiences, I've shaped my career trajectory, propelling myself to new heights within the SaaS domain. I am passionate about leveraging my skills and expertise to drive success and deliver unparalleled value in any role I undertake