Birdeye

Responsible for Customer Success, Onboarding/Implementation, Account Management, Sales Engineering, Sales Enablement, and Support teams

Senior Vice President, Customer Success

Phreesia

Phreesia is a SaaS company that transforms the patient healthcare experience by engaging them at every step of their healthcare journey with self-scheduling, appointment confirmations, pre-visit registration, telehealth, payments, patient-reported outcomes, preventive care appointment requests, patient satisfaction surveys, patient education, and analytics modules.  Phreesia enables healthcare organizations to optimize operational efficiency, improve profitability and enhance clinical care. 
•  IPO in 2019, revenue grew by 25% to 40% annually for seven years
•  $140M+ ARR
•  2,000+ clients

Vice President of Client Services, BPO Operations, and Client Success

Vice President of Client Services and BPO Operations

Vice President of Client Services

Vice President of Implementation

Director of Implementation

Federal Bureau of Investigation (FBI)

Special Agent - Counterterrorism 

R1 RCM

Healthcare Management Services company: IPO in May 2010 with $1.1B valuation

R1 RCM is a provider of technology-enabled revenue cycle management services across hospitals, health systems and physician groups. R1 implements a combination of industry leading technology, best practices, and human capital to drive net revenue improvement. 

• Led client team of 15 consultants and 680 staff in the hospital admission, registration, insurance verification, authorization, financial counseling, and emergency departments impacting $3.3B in net revenue 
• Created a shared services model resulting in BPO of insurance verification and authorization functions 
• Clients: Intermountain Healthcare and Baptist Health

Director

Senior Manager

Manager

Huron Consulting Group

Huron Consulting Group is a global strategic healthcare consultancy that helps clients drive growth, enhance performance, and sustain leadership in the markets they serve.

• Developed broad strategic management consulting expertise within hospital revenue cycle operations 
• Clients: SSM Health, Texas Health Resources, Norton Healthcare, Lutheran Medical Center, Children’s Hospital Colorado

Senior Consultant

Consultant

Senior executive experienced in leading large complex SaaS, healthcare technology (healthtech), and healthcare provider organizations focused on rapid growth, operational transformation, and cost efficiency. Consistent track record of exceeding targets while creating high employee morale and customer loyalty. Operational leader for two successful IPOs.

Responsible for net revenue retention, gross revenue retention, client sales (upsell and expansion), churn, BPO operations, sales engineering, sales enablement, and customer satisfaction. Extensive experience building and scaling high-performing teams, recruiting and talent development programs, financial and data analysis, and product development.

Taplio

Aaron Steinfurth's Linkedin Analytics

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