Ivan Oung

MINO Digital

ivanoung.io

A WordPress Developer who cares about profit, where I help service-based businesses who struggle to turn attention to leads by building fast and clean websites.

WordPress Developer / Founder

Cohort 6 Productions

I cofounded Cohort 6 Productions with the mission to drive growth by providing web/app-based solutions to SMEs. I work with our clients, developers, and designers to create helpful solutions. I analyze and evaluate data to make informed recommendations for our clients on current and future processes.

Other Highlights:
• 44% increase in month-over-month revenue in 6 months after launch
• 73% increase in traffic, 3x increase in time spent on-site

Skills:
AWS Cloud, HTML/CSS, Javascript/Typescript, React.js, Node.js, SQL, MySQL, PostgreSQL, Google Tag Manager, Google Analytics, Hotjar, WordPress, JIRA, Google Data Studio, Stakeholder Management,  Solution Architecture, Project Management, Data Analysis

Web dev / Co-Founder

Digital Nomads Hong Kong 

I build practical websites that only focus on converting traffic into leads.

Technical Product Specialist

Mapxus

Achievements:
• Improved TTV (time-to-value) by 99.6% (~3 weeks to ~2 hours)
• Grew homepage’s average engagement time by 219.42% with A/B testings
• Cut operation costs by $315,000/month within 6 months through payment system integration
• Improved onboarding time from ~ 3 days to ~ 5 minutes through process standardization
• Introduced data literacy across product team with self-served data analytic tools with visualization

Responsibilities:
• Perform market and competitor analysis across APAC, EU and North America region
• Serve as the product owner of 3 products (Web SaaS, API, and SDK)
• Define roadmaps to address opportunities and outcomes in line with company’s strategy
• Define products’ North Star Metric and team’s quarterly OKR
• Managing a development team of 5, prioritizing workloads and backlogs
• Design web UI interface with Figma
• Build deep user understanding through interviews and liaising with our enterprise customers (Hong Kong Development Bureau, 川崎重工, Hong Kong Blind Union, K11 Musea)

Senior Product Manager

Melco Resorts & Entertainment

At Melco, I worked as a Senior Business Analyst. I analyze the current business process and deliver solutions to make our loyalty program (Melco Club App) better: whether it is about implementing a ticketing system for our cross-border transportation service or OCR to improve our onboarding experiences.
As the subject matter expert of the releasing features, I create presentations to demonstrate business value and the proposed operational changes. I work with stakeholders on new verticals launches and process improvements across Macau, Manila, and Cyprus.

Other Highlights:
• Proposed insight-driven reporting framework for measuring business impact on new implementations
• Liaise with director-level business stakeholders (Gaming services, Data risk, and Casino services) across 3 regions (Macau, Manila, Cyprus)
• Liaise between 3 Engineering teams to deliver products to market

Skills: 
Heap Analytics, JIRA, Confluence, Tableau, Postman, Miro, Figma, Lucidchart, CMS management, BPMN, Quality Assurance, Product Management, Data Analytics, Business Process Improvement, B2C

Senior Business Analyst/Product manager

BloomMe

At BloomMe, I drove three product revamps as an initiative for improving customer and user satisfaction. Whether it is conducting customer interviews, analyzing and evaluating tracking data, to outlining the product roadmaps to make our products (BloomMe App, BloomMe Pro, CRM) better. I work closely with our sales, customer success, and finance team to reduce the operational cost through API integrations with Stripe and Chargebee.

Highlights:
• Improved quality of delivery by 73% reduction of new development-related bugs
• Improved cross-team communication satisfaction level (83% company-wide approval rate)
• Grew the Product/UX team from 3 to 5 persons
• 65% reduction on internal onboarding time for the product team

Skills:
JIRA, Confluence, Chameleon, Lucidchart, Mixpanel, Firebase, Google Analytics, Hotjar, Chargebee, Stripe, SQL Product Roadmapping, Wireframe, Prototyping, Business Process Improvement, Competitive Analysis, Market Research, Competitor Analysis, System Design, Stakeholder Management, Cross-functional Team Leadership, SaaS, B2B, B2C

Technical Product Manager

hi Inc.

Highlights:
• Appointed as the representative to visit the India office for a major backend integration
• Reduced cost of communication cost due to the lack of a single source of truth
• Reduced development downtime due to lack of standardization

Skills:
JIRA, Confluence, Salesforce, Postman, Lucidchart, BPMN, BRD, TRD, Spreadsheet

Product Manager

Xccelerate

Highlights:
• Featured in “UX Collective” Medium publication (236K followers)
• Led team to 3rd place in Startup Weekend Business and Technology event
• Reached 14,000 Read on Medium

Skills:
AWS Cloud, Git, Javascript, Typescript, HTML/CSS, React JS, Node JS, PostgreSQL, Public Speaking, Public Presentation

Full-stack Developer In-residence

The Store Hong Kong

Highlights:
• Increase in profit by $43k a year by the implementation of an automated price matching system
• Improved overall productivity by 37% with the implementation of Kanban project management practice

Skills:
Google Cloud Script, Excel, Trello, Google Analytics, Project Management, Team Management

Manager of E-commerce and Marketing

Ipsos

• Facilitate and supervise translation sections
• Recruit potential translators as well as host training sections 
• Proofreading and editing final translated versions; providing clients with a grammatically correct, well-expressed final version of the translated text in word/excel-processed document;s 
• Generate post-translation/proofread reports; feedback on translation accuracy and corrections

Freelance Translator

Help SMEs grow profit by creating effective website that turns attention into opportunities and purchases

As the Lead Developer and Founder of ivanoung.io, I help service-based businesses who struggle to turn attention to leads by building fast, clean, and result-driven websites. With over 5 years of experience in delivering web/app-based solutions to SMEs, I have a proven track record of increasing revenue, traffic, and user retention for my clients.

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