Crisp IM

Helping more than 700 000 companies around the world to make their customer relationship more human 💙

Growth Nantes

Building the first and only community dedicated to growth marketing in Nantes

Co-Founder

Jarvi

Growth Advisor & Investor

Beem Energy

Investor

Association WordPress Francophone (WPFR.net)

Board Member

Starton

Advisor

Looti

Operating angel

West Web Valley

West Web Valley is a VC fund and a startup accelerator located in Brest, in the west of France. As the accelerator manager, my goal is to bring operational and strategic support concerning all the aspect of growth. Furthermore, I bring startup knowledge to all the traditional companies that are looking to reinvent themselves.
Speaker for Bretagne Commerce International, which is an organization that helps companies to go abroad, I bring digital methodology on how companies can sell abroad thanks to the digital revolution.
Key Metrics for the last 6 months : 160 leads > 4500€ MRR > 45000 income.
You can find here my articles and conferences about few projects.

Growth Manager

West Web Festival

Inspired by the SXSW, i've helped to co-found the unique festival in France which enables people to enjoy Music, Business and digital, all in one.
2018 was the 5th edition and brought 1000 for 2 days and 25000 on live stream.

Co-founder

ZIP Agence digitale

Projet :
- Planning
- Définition des CCTP
- Accompagnement à la création de cahier des charges
- Définition & mise en place des roadmaps


Commercial :
- Gestion & animation d'un portefeuille de clients
- Rédaction de devis
- Réponse aux appels d'offres
- Défense d'appels d'offres

Webmarketing :
- Référencement naturel (On-site / Off-site)
- Référencement payant (Adwords & Shopping)
- Facebook Ads
- Programmatique (RTB)
- Community management
- A/B testing / Multivariate testing
- Landing Page 
- Growth Hacking

Formation :
- Formateur en web-analytics
- Formateur en référencement naturel
- Formateur en référencement payant

Web-Analytics :
- Analyse de cohortes
- Segmentation
- Variables personnalisées
- Dimensions personnalisées
- Attribution (Modèle last-clic, multi-touch, etc...)
- Calcul du R.O.I

Conférence :
- Voir support ci-dessous

E-commerce Project Manager / Business Devlopper & Head of Webmarketing

CMO at Crisp IM

Helping post-PMF SaaS Founders with low to no inbound marketing skills to scale their operations. Interested? Hit "follow me" button 🫶

Former developper, I've moved on to the "other side" while learning marketing and business in a French Business School.

Thanks to multi-disciplinary skills, I'm able to work on the whole customer lifecycle to build sustainable growth. 

Passioned for innovation and entrepreneurship, I'm helping SMBs to change the way they create multichannel customer support experiences with their users at Crisp, a leading solution in the customer support industry over the world.

Join me here too: https://twitter.com/Ant0ine_Gt

127% more conversations. Zero new hires. Here’s how a five-person fintech support team pulled it off with AI.

Two years ago, Emma - we are hiring! — a fast-growing fintech that helps people manage their money, was drowning in weekend support tickets and slow resolution times.

“We wanted to serve users 24/7… but we were only five people.”
 — Geoffrey Safar, Head of Operations at Emma

Every Monday started with a long support backlog.

Every monday started with a mental overload made out of hundreds of unresolved conversations.

Every delay meant potential bad reviews on the App Store.

Then they deployed Crisp AI Chatbot

Their chatbot was trained on existing helpdesk, custom internal workflows and FAQ content: no code, no hallucinations, just useful automation.

The result?
 ✅ Divided by 3 the average time to resolution with 100% of conversations handled over the week-end
 ✅ No more mental overload when opening the inbox on monday
 ✅ Dealt with a 127% increase in conversations without hiring new reps (from 3500/mo to 7200/mo)
✅ Saved thousands thanks to automated dispute workflows handled by Crisp AI Chatbot

“It’s not about replacing support. It’s about keeping customers cared for — even when no one’s online.”

That’s what real ROI from AI looks like.

Not hype. Just hours saved, customers happier, and teams breathing again.

taplio

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