Doug McSorley's Linkedin Analytics

Experienced Customer Success Manager focused with helping my customers succeed. Throughout my career I've built productive relationships, increased revenue and ensured customer success and satisfaction. And due to my background in website analytics and digital marketing, I have been successful analyzing data, communicating with internal and external parties and executing on plans to help operations and business grow. Whether launching a new lacrosse program at the collegiate level, live scoring games or recruiting new players, I am constantly looking for ways to improve results. I want to see all athletes, programs and schools achieve the recognition they deserve. Over the past 2 years, I fulfilled multiple roles simultaneously - sales, customer / client success, quality assurance and operations for ScoreShots (based out of Fayetteville, NC). I’ve been a remote worker since 2007, working from my home office in upstate NY. I am a lifelong learner and have a true interest in learning new technologies and tools. And when I'm not editing film or evaluating lacrosse players, you can find me testing my limits in the gym. MY APPROACH TO CUSTOMER SUCCESS: * Set clear expectations while working with clients and provide quick response times; * Solve problems quickly while maintaining an upbeat and positive attitude; * Go above and beyond to ensure customer questions regarding products and services are resolved and thoroughly answered; * Partner collaboratively with internal team to fully satisfy customer needs. ✉ Doug . McSorley @ Gmail . com 📱 +1-585-444-5833 (Office)