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Doug McSorley

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Experienced Customer Success Manager focused with helping my customers succeed. Throughout my career I've built productive relationships, increased revenue and ensured customer success and satisfaction. And due to my background in website analytics and digital marketing, I have been successful analyzing data, communicating with internal and external parties and executing on plans to help operations and business grow. Whether launching a new lacrosse program at the collegiate level, live scoring games or recruiting new players, I am constantly looking for ways to improve results. I want to see all athletes, programs and schools achieve the recognition they deserve. Over the past 2 years, I fulfilled multiple roles simultaneously - sales, customer / client success, quality assurance and operations for ScoreShots (based out of Fayetteville, NC). I’ve been a remote worker since 2007, working from my home office in upstate NY. I am a lifelong learner and have a true interest in learning new technologies and tools. And when I'm not editing film or evaluating lacrosse players, you can find me testing my limits in the gym. MY APPROACH TO CUSTOMER SUCCESS: * Set clear expectations while working with clients and provide quick response times; * Solve problems quickly while maintaining an upbeat and positive attitude; * Go above and beyond to ensure customer questions regarding products and services are resolved and thoroughly answered; * Partner collaboratively with internal team to fully satisfy customer needs. ✉ Doug . McSorley @ Gmail . com 📱 +1-585-444-5833 (Office)

Check out Doug McSorley's verified LinkedIn stats (last 30 days)

Followers
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Posts
20
Engagements
49
Likes
35

What is Doug talking about?

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Doug McSorley's Best Posts (last 30 days)

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Colleges are at a crossroads: Innovate or lag. Columbus State is taking bold action. They're hiring over 40 academic and career coaches to supercharge student success. Why is this important? Students need more than lectures: guidance, mentorship, and real-world navigation. Columbus State is setting a blueprint for student achievement and holistic education. Imagine the impact when students receive tailored support, clear career pathways, and proactive guidance. Imagine the ripple effect on graduation rates, employability, and student satisfaction. Will others step up? With changing educational landscapes, it's time for institutions to evolve. Education is not just about knowledge: it's about equipping students for the future. Let’s discuss! How can other colleges innovate to advance student success?


    1

    Have you ever experienced that exhilarating rush when you're so involved in an activity that the world seems to pause? A rush so invigorating, you feel you could conquer anything? That’s when you find your true passion, my friend. The high-octane fuel for creativity and innovation is the catalyst that awakens an insatiable zest for life. For me, that driving force is the art and power of writing. It's not merely about weaving words but creating new universes with every pen stroke. It's a conversation with the world—a deep, soul-stirring connection, the meeting point of empathy and understanding. What if you haven’t found that spark yet? Don't fret. Consider this post your catalyst for exploration—your invitation to step beyond what's familiar and convenient. You never know; your passion could lurk just a page flip away. Remember: when embraced with tenacity, passion can move mountains. It's your unlimited ticket on the thrill ride of life. So, why wait? Chase after that electrifying blend of excitement and purpose. Unleash your brilliance upon the world, and watch as it lights up in response.


      1

      Always remember God has a plan for you. Even in times of uncertainty, when the path before you seems vague and treacherous, the guiding hand is there. It's just like inscrutable breadcrumbs dropped on your trail. You may not always see it, but it's there, leading you, directing you. Every trial, tribulation, and setback is an opportunity to learn, grow, and become the person you are meant to be. So, when faced with adversity, do not falter or despair. Instead, embrace it. See it as a chance to refine yourself, hone your skills, and fortify your character. So, walk with faith, with conviction, knowing that you're not wandering but being led to a destination designed for you. Trust the process. Remember, there's no such thing as a wrong turn or a wasted experience, only steps on the journey to becoming your best self. Because in the grand scheme of things, you are precisely where you need to be.


        1

        The NIL wave is reshaping college sports. Will more colleges have to rethink their classifications? As NIL rights empower athletes, institutions face a seismic shift. The landscape of recruiting and funding is evolving fast. Colleges must adapt or risk falling behind. Saint Francis University's recent move is just one example. They're not alone. More institutions could follow as they navigate the financial and competitive challenges NIL presents. What impact will this have on college sports as we know it? Adaptation is critical for survival in this new era. Is your institution ready for the changes ahead? Please read the article in my comments and share your thoughts!


        1

        College sports are a cornerstone of student life and community spirit. Seeing institutions pivot from NCAA sports to club teams is unsettling. What does this mean for athletes, students, and alumni? The shift from NCAA to clubs often leads to reduced funding, loss of scholarships, and diminished national exposure. Athletes who have dedicated years to their sport could face uncertainty and fewer opportunities. From a personal perspective, sports are more than just games—they build leadership, teamwork, and resilience. As someone who values these qualities, I find this news hits hard. Will colleges prioritize short-term savings over long-term impact on student development? Are we witnessing a trend that could reshape the landscape of college sports entirely? Let's discuss the potential ripple effects. What do you think about this shift? Check out the article in my comments below. How can we support student-athletes during these transitions?


        1

        Sunday Affirmation for my connections looking for the right career. Recognize the power within you to build not just a job, but a fulfilling career. Dare to look at the road less traveled. A morning walk or run could jumpstart your brain and boost your productivity at work. It always works for me. Or you could share your learning journey on LinkedIn; you never know who might get inspired. Today, remind yourself, you are not an ordinary number in the corporate world. You are unique. Harness your individuality to weave your dream career. And I challenge you to take the first step today. Will you rise to the occasion?


        1

        Have you ever wondered what you'd tell your younger self if you could? At 49, here’s what I wish I understood at 25: 1. Prioritize building muscle over endless cardio. Strength training fuels vitality, resilience, and lasting wellness. 2. Success doesn't guarantee happiness. Dive deep into personal growth and uncover your true purpose. Fulfillment follows passion, not position. 3. Relationships are your greatest assets. Cherish them. A strong family and true friends network is priceless and enriches life beyond measure. 4. Time is irreplaceable. Allocate it wisely. Embrace each moment fully because today is the only guarantee we have. 5. Self-care isn’t a luxury. It’s essential. Your mental and physical health are the foundations for everything else. You must prioritize yourself to give to others truly. With age comes wisdom, and it’s a duty to share it forward. These lessons guided my journey and can illuminate yours. Let's connect and grow together. What’s one lesson you would share with your younger self?


          1

          Tuesday Affirmation for my connections looking for the right career 1. I deserve a job that is challenging and rewarding. 2. I deserve a leader that cares about me as an individual. 3. I deserve a workplace where I am not afraid of making mistakes. 4. I deserve to learn and grow. 5. I deserve the flexibility to balance my personal and professional life. 6. I deserve an environment that inspires creativity and innovation. 7. I deserve the chance to impact the world around me positively. 8. I deserve supportive and as committed colleagues as I am. Just to remind you, you're not asking too much. You're asking for what you deserve. Have a fantastic Tuesday, and keep striving for the career and workplace you deserve!


            1

            The best time of the year is here, and it’s all about college lacrosse! There are so many great games that I had tno bring in the iPad and laptop to catch more games. Have I mentioned how much I love this time of year? Now, I’m curious—what games have you locked your eyes on today? Which teams are impressing you the most? Let’s swap thoughts and celebrate the love for the game! #collegeathletics #lacrosse


            1

            Are we ready to rethink career growth? Many professionals believe that moving up the ladder is the only way to succeed. But is this really true? More and more, we're seeing that lateral career moves can offer rich opportunities for growth, new skills, and satisfaction. A horizontal transition might open doors you never imagined, expanding your network and providing diverse perspectives that can enrich both your personal and professional life. It's not just about climbing higher but also about finding a path that truly fits your aspirations and strengths. What are your thoughts? Have you ever taken a lateral move in your career? How did it impact you? Let's discuss!


            1

            Shake things up this Saturday! Too often, we're confined by routines and scripts. Why stay on the beaten path when the unknown is waiting? Dare to sprinkle a dash of spontaneity into your day. Try a new hobby, learn a new skill, or explore a place you've never been. These unpredictable adventures can ignite your creativity and open doors to innovation. Challenge your limits, embrace the unexpected, and watch your creativity soar! Who's ready to venture beyond the ordinary? Share your Saturday adventures below!


              1

              I'm on a mission to open the digital doors wide for everyone! The internet is a powerhouse, and I’m committed to ensuring no one is left outside. My journey dives deep into the world of web and 508 accessibility. This isn’t just about enhancing my skill set: it's about reshaping the digital landscape so everyone can navigate easily, with dignity, and independently. Imagine a world where every user, regardless of ability, experiences the web without barriers. This is the vision I’m working towards. Are you ready to join me in making the internet an inclusive space for all?


                2

                Tuesday check-in: How far have we come? With Q1 nearing its end, it’s time to reflect on our journey. Have we made meaningful strides toward our goals or veered off track? This isn't just a routine check. It's a compass that guides us back to our North Star. Success isn’t about perfect execution but relentless persistence. Progress over perfection is the mantra. Embrace the wins, learn from the setbacks, and adjust your sails. No matter how small, each step forward is a step in the right direction. Let's ensure our efforts align with our ambitions and keep momentum strong. How are you aligning your efforts with your goals this quarter? Share your insights!


                  2

                  Big thanks to all my family and friends for the birthday wishes! Turning 49 was a fun day—full of love, laughter, and, of course, a few unexpected moments. It wouldn’t be complete without some classic technology issues (I know my dad is having a good laugh up there) and a little hands-on work, thanks to Mother Nature and a fence panel that decided to take off in the wind. But honestly, it was a great day spent outside, both planned and unplanned, and I wouldn’t have it any other way. I appreciate all the kind messages and well wishes—you all made my day even better! #Grateful #49AndFeelingFine #BirthdayFun


                  2

                  Day two of the D3 games at Stevenson University. The 2025 Callum Robinson Mustang Classic was awesome. I’m including the games I’m watching there and a few other D3 games for today and Sunday: Washington & Lee vs Dickinson - Saturday at 11:30 am - A great way to start the games on Saturday. I’m looking forward to catching this game. Bates vs Middlebury - Saturday at 1:00 pm - Bates (5-0) beat Keene State on Tuesday, 16-7. Middlebury (1-3) beat Union, 12-11 on Tuesday. RIT vs Tufts - Saturday at 6:15 pm - It honestly doesn’t get better than this. #1 Tufts vs #3 RIT. Stevenson vs St. Lawrence - Saturday at 8:30 pm - Another solid D3 game tonight. I’m looking forward to this game. York vs Endicott - Sunday at 1:00 pm - York (4-2) beat Swarthmore on Wednesday, 11-10. Endicott (4-2) lost to Bowdoin, 17-10 on Wednesday.


                  2

                  Feeling trapped in the whirlwind of endless opportunities, yet nothing fits quite right? You're not alone—many talented professionals share this struggle. I've been there, too. It's disheartening when every offer feels like trying to squeeze into shoes that aren't your size. But here's the truth: It's more than just getting a job. It’s about carving out your place in a dynamic, ever-shifting landscape. Adaptability isn't just a buzzword; it's a necessity. The goal is to align your unique aspirations with your skills, creating a fulfilling career path. Think of it as crafting a personal brand that resonates with who you are and what you aim to achieve. So, ready to find where you truly belong? Let's redefine success together and steer towards opportunities that truly fit you.


                    2

                    On International Women's Day, reflecting on a personal inspiration for my career journey. My mom remains a profound influence. Despite battling cancer, she pursued her passion for Interior Design through education, showcasing unwavering determination and enthusiasm for learning. Her resilience continues to guide and motivate me. #IWD25


                      2

                      Another big weekend of college lacrosse as we head into the second weekend of March. I’m excited about the College Lacrosse games this weekend. D1 Lacrosse games to watch: Richmond vs UMBC - Saturday at 11:30 am - Richmond (4-2) beat Mercyhurst, 23-3 on Tuesday afternoon and lost to Cornell, 12-11 on Saturday in a fascinating game. UMBC (2-1) lost to Towson on Friday, 17-10. This will be an excellent test for both teams. Lafayette vs Colgate - Saturday at 12:00 pm - Lafayette (3-2) beat Army, 15-5 on Saturday. Colgate (4-2) beat Loyola on Saturday, 18-6. This is an early season Patriot League game. This should be a great battle. Colgate vs Loyola - Saturday at 12:00 pm - Colgate (3-2) beat Villanova, 16-5 on Saturday, and Loyola (0-4) is struggling so far, losing to Rutgers, 10-5. Cornell vs Penn State - Saturday at 12:00 pm - Cornell (4-0) beat Richmond, 12-11 last Sunday. Penn State (4-1) beat Yale, 15-9 last Saturday. Notre Dame vs Ohio State - Saturday at 2:00 pm - Notre Dame (3-1) lost to Maryland, 11-10 last Saturday. Ohio State (6-1) beat Bryant, 7-5 last Saturday. How will Notre Dame respond after losing last weekend? This should be another great game. Johns Hopkins vs Syracuse - Sunday at 2:00 pm - JHU (5-1) beat Virginia, 13-12 last weekend. Syracuse (4-2) beat Utah on Saturday, 15-5. D2 Lacrosse games to watch: Saint Anselm vs Bentley - Saturday at 12:00 pm - Saint Anselm (1-0) beat Frostburg, 11-7 on Sunday. Bentley (1-0) lost to Mercy, 11-5 on February 23rd. UIndy vs. Seton Hill - Saturday at 12:00 pm - UIndy (3-3) lost to Montevallo on Saturday, 13-12. Seton Hill (3-1) beat Lake Erie, 13-5 on Wednesday. Mars Hill vs Wingate - Saturday at 3:00 pm - Mars Hill (4-2) beat Lincoln Memorial, 14-13 on Saturday. Wingate (4-1) lost to Lenoir-Rhyne, 9-6 on Saturday. This should be a great battle. Saint Leo vs Flagler - Saturday at 7:00 pm - Saint Leo (5-0) beat Alabama Huntsville on Saturday, 13-12. Flagler (6-1) beat Barton, 14-8 on Tuesday, with another solid week after upsetting Rollins, 13-6 last Saturday night. This should be another great D2 battle. D3 Lacrosse games to watch: Dickinson vs Stevenson - Saturday at 1:00 pm - Dickinson (3-1) beat Kenyon, 18-5 on Wednesday. Stevenson (3-2) lost to Gettysburg, 15-6 last weekend. Washington and Lee vs Gettysburg - Saturday at 1:00 pm - Washington and Lee (2-1) lost to Denison, 14-12 on Sunday. Gettysburg (2-1) beat Stevenson, 15-6 last weekend. Salisbury vs Wesleyan - Saturday at 3:00 pm - Salisbury (5-0) beat Lynchburg, 18-13 on Saturday. Wesleyan (1-0) beat Colby, 14-7 last weekend. NJCAA Lacrosse game to watch: Onondaga CC at Nassau CC - Saturday at 1:00 pm - A huge test for both teams in early March. This should be a great NJCAA battle. What game or games are you excited about this weekend? #collegeathletics #lacrosse


                      5

                      Are we genuinely seizing the potential of NIL, or are we just scratching the surface? Name, Image, and Likeness (NIL) is revolutionizing athletes’ engagement with their brand. But are we leveraging its full power? Check out the article in my comments below. Too often, the focus is on quick profit rather than sustainable growth. What if we shifted our perspective? Imagine athletes not just as endorsers, but as entrepreneurs building long-term brand equity. Consider this: NIL isn't just about money. It's about empowerment, identity, and creating legacies. When we prioritize authentic storytelling over transactional deals, everyone wins. How can we better educate athletes to harness their influence for lifelong success? Let's rethink our approach and unlock the real potential of NIL. What changes do you think are necessary to get NIL right?


                        4

                        Spring is here, and it’s a time of renewal and energy! As the days grow longer and the flowers bloom, how do you make the most of this vibrant season? For me, it’s all about reconnecting with nature. Morning walks in the park inspire fresh ideas and fuel my creativity. By soaking in the abundant sunshine and crisp air, I feel revitalized. I challenge myself to embrace new hobbies and experiences. Tending to my garden has become a source of daily joy and lessons in patience. Spring cleaning doesn't just apply to spaces but to thoughts and habits too. What about you? How do you harness spring’s potential to refresh and recharge? Share your secrets and let’s inspire each other!


                        3

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