Angelia Sloan 🔵's Linkedin Analytics

I am a passionate leader who enjoys building multi-cultural teams to provide world class support. Near perfect staff retention record over 4 years despite all the changes happening within the company. Facilitated training workshops with a teams to get them up to speed with the new standard of working. Improved accuracy rates on processing time by 36% up to 96% overall. Spearheaded a project with C-Suite directors of the engineering team to deal with technical issues that our customers and end users were having with a new product launch. Within 3 months we eliminated up to 97% of issues which left our customers much happier with the product. Initiated the redesign of an antiquated e-commerce platform that was no longer supported. Sourced the right vendors through stringent vetting processes which enabled the target date to be met and total costs came in 10% below projected budget. Engaged with key stakeholders across different countries including US, Canada, Mexico, and China to ensure on time delivery for our products to the final customer. This improved turnaround times by up to 33% and reduced financial penalties, saving the company money. Key collaborator for a new financial payment platform to improve customer experience. I love the great outdoors, hiking, horseback riding and simply basking in the sounds and smells of nature. I am an avid animal lover but I’m partial to my German Shepard who only understands German.