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Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies. +17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment. Skills: - Customer relationship management - Analysis & improvement of customer satisfaction Development of retention strategies - Product strategy and launch - Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs - Pitching and public speaking - Market Research & personas - Community management - Team management - Crisis management Tools: Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions) Soft skills: Leadership and team management Structured and organised Empathy and active listening Team spirit Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution
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