Tanium

Principal Salesforce Business Systems Analyst

Cloud Giants

Principal Salesforce Consultant

Clicked

Guiding Trailblazers on their journey to a Salesforce career via hands-on learning experiences!

Clicked Coach

Red Canary

* Lead a growing team of Salesforce Administrators and manage staff augmentation vendor(s)
  * Responsible for data governance, integrity and architectural flow between systems
  * Lead ongoing review of current processes and identify gaps to improve overall user experience
  * Lead new system evaluations, integrations and overall application and system structure for revenue supporting teams
  * Cross team collaboration to ensure processes and requirements are not causing issues up or downstream
  * Help your team manage work items in a scrum sprint process, and ensure priority items are being worked

Senior Manager, Business Applications

Rapid7

* Lead a team of Business Analysts that works across lines of business to implement Salesforce.
* Consulted with stakeholders and developers on Lightning best practices for a roll-out to 600 sales users.
 * Educate stakeholders and developers on upcoming features in Salesforce's seasonal releases.
 * Actively participate in removing blockers for developers as part of the agile team.

Salesforce Solution Architect and CRM Platform Owner

Red Hat

* Advocate for and manage teams towards adoption of Salesforce best practices.
  * Collaborate across multiple Salesforce orgs to facilitate data sharing and adoption.
  * Own technical backlog and relationship between internal teams and Gainsight (ISV partner).

Principal Business Systems Analyst

CodeScience, Inc.

* Managed backlogs and scrum teams for several 250+ hour projects simultaneously. 
  * Scoped and managed an org split for a national higher education nonprofit with no constituent facing downtime.
  * Trained users and colleagues on a variety of Salesforce topics.

Project Manager & Business Analyst

Wired Triangle

Salesforce.com Consultant

Cloud for Good

* Ensure client projects are completed on time and within budget
* Increase the consulting team by 400% in 18 months.
* Creator and product manager for Nonprofits 101 (https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B39t7EAB) with multiple 5 star reviews and over 1,000 downloads.
* Selection, implementation and training of the team on new project management tool.
* Creation and product management of our corporate intranet via Google Sites.
* Successfully completed more than 20 Salesforce.com implementations for non-profit clients.
* Documented high level customer requirements for an off-shore development team including mock-ups, user stories, and prioritized lists of use cases.

Director of Professional Services

* Prioritize the backlog in conjunction with strategic goals.
* Make recommendations as to which functionality can be built within Salesforce.com versus what functionality needs custom Apex code.
 * Gather and document requirements from domestic and international business users and translate those needs into user stories and done criteria.
 * Explore upcoming features and how they can best be leveraged to increase efficiency and customer satisfaction.
 * Document refactoring that must precede the roll-out of new functionality.
 * Schedule team meetings and act as agile coach for distributed development team (Raleigh, NC, Pune, India & Beijing, China).
 * Develop processes by which Associates can contribute code to the Case Management Project.

Senior Business Analyst

With over 15 years of experience in Salesforce consulting, implementation, and optimization, I am passionate about helping organizations leverage the power of the cloud to achieve their goals. I am a Salesforce Certified Application Architect and a Salesforce MVP, recognized for my leadership, knowledge, and contributions to the Salesforce community.

I work with clients of various sizes and industries to design, develop, and deliver customized Salesforce solutions that automate and streamline their processes, improve their data quality and integrity, and enhance their user experience. I also provide coaching, training, and documentation to ensure the success and sustainability of the projects. I enjoy sharing my expertise and insights with others, and I have spoken at several Salesforce events, podcasts, and publications. My mission is to optimize for awesome, with a touch of irreverence and shenanigans.

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