Fabio Sausen Productivity Booster!

I work together with my clients to:

Set objectives
Draw up plans to achieve them
Review Routines
Identify time and energy drainers
Set short-term goals aligned with objectives

Build a routine that helps achieve these goals with:
- Time management
- Focus on high-value activities
- Setting priorities
- Reduction of distractions
- Continuous improvement
- Weekly review!

Founder and CEO

Philip Morris International

- Led the operation and Level 2 support for B2C and global communication areas, excelling not only in managing vendor support but also in enhancing productivity. I rigorously monitored performance, ensuring adherence to agreed SLAs and KPIs, and systematically implemented productivity improvement measures to optimize operations.

- Served as an effective liaison between the vendor and the process owner. My focus extended beyond issue resolution and quality control, as I continuously sought opportunities to streamline processes and elevate productivity. I ensured the accurate execution of provider services, instituted efficient reporting mechanisms, and maintained open and clear communication with internal stakeholders.

- Strived to enhance performance and curtail support costs by integrating automation and delivering high-value solutions. My productivity-centric approach drove optimized operations and resulted in enhanced customer satisfaction.

- Prioritized customer-centric principles to optimize Mean Time to Resolution (MTTR) and elevate Net Promoter Score (NPS). By aligning the support strategy with these principles, I fostered an environment conducive to high productivity and excellent customer service.

- Managed support for a complex solution involving multiple systems, including Salesforce, AWS, SAP, Adobe, Twilio, among others. Ensured swift responses from all areas while consistently improving team productivity, resulting in efficient problem resolution and higher customer satisfaction."

This role reinforced my belief in the power of productivity as a key determinant of success, shaping my approach towards operational efficiency and performance management.

Senior Service Delivery Manager

Retail Consult

- Senior Service Delivery Manager responsible for leading the Service Management practice, normalizing and implementing ITIL processes, defining methodologies, and guiding new Service Managers in the management team.
- Oversee all EMEA and Asia accounts, ensuring the customer relationship is maintained and escalated to any critical situation. Lead account revenue and margin, and align actions with Service Managers to mitigate possible deviations.
- Managed a large team of 16 people responsible for supporting a sizeable British e-commerce retailer from the transition of projects to supporting and producing service procedures and runbooks. Discuss SLAs, generate periodic reports, report to the client's IT Merchandising Director, and measure and monitor KPIs.
- Responsible for the entire pre-sales process for new support accounts, estimating effort and cost, preparing SOW, and presenting our service to new potential customers. Discuss alternatives to delivering services that add more value to the client, attend to their needs and improve their solutions.
- Daily activities include managing ITSM ServiceNow for Incidents, problems, and knowledge management. 
- Providing EMEA service operational management, implementing service management methodologies (ITIL / ISO 20000), managing B2B customer relationships, leading a multicultural team, creating service reports (SLAs, SLOs, MTTR, NPS and other KPIs), providing e-commerce solutions support, reporting to IT Director and C-level executives, setting up support for new clients, discussing technical solutions, implementing DevOps, and providing IT operation management and SRE discussion.

Responsible for managing a support account, for a large British e-commerce retailer, managing the transition from projects to Support, supporting testing and post Go Live stabilization. producing service procedures and runbooks, discussing SLAs, generating periodic reports and measuring and monitoring managerial and technical KPIs.

Service Delivery Manager

Logic Information Systems

- Provided Oracle Retail support to a Travel Retail client in two countries (Brazil and Italy) across the Merchandise, Fiscal, and Planning Modules.
- Managed a support team of 14 people, including ten internal and four outsourced team members, to ensure seamless delivery of support services.
- Consulted on the migration of the ITSM tool from Redmine to ServiceNow, collaborating with technical and business teams to define the best solution to meet business needs, defining SLAs, SLOs, Services, ICs ...
- Led the development of improvements and new projects aligned with the client's general management, resulting in increased client satisfaction and reduced occurrences.
- Presented weekly progress indicators to the account manager, demonstrating the evolution of the account and highlighting delivery releases and occurrence reduction.

Senior Service Manager

Project transition manager for Oracle Retail support, performing the initial support setup, defining team size, discussing scope and SLAs, starting the knowledge base, and managing the first six months of each account.

Service Transition Manager

Project Manager of Supporting and developing Oracle Retail for the largest e-commerce company in Latin America, supporting modules ORMS and ORFM, and developing improvements to absorb the growth of demand in this dynamic market.

Service Manager

Wipro Technologies

Three years of experience in Application Support and Maintenance. Experience with management, support, development, and Maintenance of Oracle Retail. I participated in a project supporting Brazil's most prominent e-commerce retailer.

Oracle Retail Senior Consultant

Senior Service Delivery Manager | Author | Coach | Marathonist

All people have dreams.

Things they want to accomplish

But many limit their dreams to their professional activities
And they believe they won't be able to achieve their dreams because they don't have time
They feel that a 9-5 job stops them from achieving whatever they want

But that is not true
Focusing
Planning
Prioritization
Methodology
Time management
and the right tools
It is possible to build incredible things
No need to leave your 9-5 job

Since I was 19, I have been working full-time.
I haven't had a day without a full-time job in the last 20 years.

That didn't stop me from pursuing a degree in computer science, an MBA, and a Master's degree.

It didn't stop me from running 9 marathons, dozens of half-marathons, and smaller races.

It didn't stop me from traveling to dozens of countries.

It didn't stop me from realizing my dream of writing and publishing my own book.

And it won't stop me from achieving all my other dreams.

I understand that we need to put food on the table,
And we often build good careers in our 9-5 jobs
But we can do more without losing that

And I'm here to help you in this process.

DM me "DREAMS" if you're tired of procrastinating your dreams!

With a good NETWORK, everything is possible!

Welcome to #SocialSaturday, the interstellar junction of networking on LinkedIn.

Your next big opportunity could be ONE COMMENT AWAY!

Here’s how we build our pyramid of connections in 3 alien-approved steps 👽 :

1 - Beam Up Your Uniqueness: Share ONE thing about you that's more mysterious than the dark side of the moon. Do you have a hobby that rivals crop circles? A recent accomplishment that’s out of this world? Beam it down below!

2 - Launch Your Signal: What’s your mission? Are you looking for your crew, need the best cosmic minds for your next space venture, or want to expand your galaxy of contacts? Let the universe know!

3 - Galactic Interactions: Don't just orbit; engage! Dive into other comments like you’re exploring new planets. The more you engage, the more you’re seen by the cosmos.

The goal is to create a network so powerful that we can build our own pyramid (or at least get a good laugh trying).

Ready to make connections that are out of this world? Let's see those comments light up like a constellation! 🌌👽


♻️ REPOST it to help others conquer the universe and beyond! ♻️

➡️ FOLLOW ME, Fabio Sausen!

Fabio Sausen

You can build your side hustle without leaving your 9-5 job, and I can help you with it | 7x Linkedin Top Voice | Author | Marathonist

What I learned in 300 days of posting daily

I started posting on Linkedin in July 2023. There went 300 almost uninterrupted days.

And much learning!

Here are the top 10 Lessons I learned on this journey:

1 - Hook is king, it doesn't matter if you like it or not, it's true
2 - The number of followers is one of the most useless metrics;
3 - Engagement brings engagement, but it needs to be constant
4 - Be active to seek what you want. Waiting will not bring results
5 - CTA - Clearly say what you want from whoever reads your post
6 – Good formatting is what will make people continue reading your post
7 - Connection request is a great tool, but only for those who know how to use it!
8 - Be consistent about your content; don't delay talking about a different topic every day
9 - You will never know who will support you and who will ignore you, be open!
10 - Some people will simply disappear from Linkedin. Always be looking to expand your circle!



These were some of the main lessons I learned in these 10 months. What else would you include?


➡️ FOLLOW ME, Fabio Sausen, on LinkedIn, 
for tips on how to get more of your time and build your dream!

🔔 Hit the bell. You will be notified every time I post 🔔

Commenting on a Social Saturday post will not give you 50 meaningful connections.

Don't just make a comment and leave.

This is a passive attitude, which will bring little result.
And you will be missing out on a great opportunity!

Imagine you are on a big picnic,
With interesting people to do networking.
Getting into a corner and standing still won't help you much!

You need to break the ice and interact!

The best thing is to read the other comments,
See who else is open to new connections.

Who does it make sense to connect with?
Who offers an interesting service?
Who produces good content?
Who has an interesting story?
Who is a potential customer?
Who is a potential partner?

There are several reasons to connect with new people.
But for that, you need to be active.

Read the other comments,
And respond to everyone you are interested in!

Send connections if you have them.
Agree to follow each other if you no longer have connections.

Create a true relationship!

Be active!

Here are some great creators who are open to connecting today:
Zion Enogieru
Kaleem Akhter
Clinton Stevenson
Chris Skees
Elvis Yee


Happy Social Saturday and good spring to everyone in the northern hemisphere :)

You can build your side hustle without leaving your 9-5 job, and I can help you with it | Author | Marathonist

Things don't always turn out as we expect

I ran the Seville marathon in February this year,
I dedicated myself for months to this race,

It was a dedication of body and soul,
Strict control over food,
Total focus on training,
Even during holidays

My goal was to run a marathon in under 3:30 hours.

My record until then was 3h43

I was very confident that I could do it,
I was prepared for that.

But a gastro problem 4 days before
Compromised everything,
This caused many problems in the race,
I finished the marathon, but it was much worse than my goal.

When situations like this happen,
Where months of preparation are wasted,
Because of variables that we cannot control

We question ourselves,

Is it worth so much effort?


But, I managed to overcome this moment of self-questioning.

I stayed focused,
I signed up for the Aveiro Marathon,
I redid the entire training, again 100% dedicated

And this time, with greater attention to everything I ate the previous week

And now I didn't have any surprises,
The test was incredible,
Impeccable planning and execution.

And yesterday the goal was achieved.

3h27m

And the feeling of duty accomplished!

That's how it is in life,
Not everything will go as we planned,
There will always be variables that we do not control,
But the most important thing is to stay focused on the goal!

Raise your head,
Keep fighting,
That you will achieve your goal!

PS. Have you been through a situation recently that made you reflect on whether the effort was worth it? How did you overcome this?

My next Marathon will be in Chicago in October; my friends from Illinois, I hope to meet you there!

➡️ FOLLOW ME, Fabio Sausen, for tips about productivity

This rule was a game-changer to me!

At some point last year, 
I noticed I was spending more time 
worrying about my to-dos than actually doing them. 

So, I learned about the 2-minute rule. 

"If a task takes less than two minutes, I do it immediately."

This simple rule transformed my productivity. 
Instead of a growing list of minor tasks, 
I had a clear space to focus on bigger projects. 

🔻 Anxiety down, 
🔼 Productivity up!


Every time you remember you have to do something:

Make a call,
Send an email,
Unsubscribe a newsletter
Put something on the market
Follow Fabio Sausen on Linkedin

JUST DO IT!

Did you already know the 2-minute rule?
Do you practice this consciously?
What activities do you never leave for later?


♻️ REPOST it to help others to finish their to-do list! ♻️

➡️ FOLLOW ME, Fabio Sausen, to learn how to become more productive.

🔔 Hit the bell. You will be notified every time I post 🔔

I had a dream

Write a book!

But I had to work my 9-5 job
This job that puts food on my table

How could I fulfill my dream that a significant part of my day was committed to this job?

Many gurus would say:

Take the risk!
Quit your job!
Chase your dream!

But none of them would send me money to pay my bills during the process!

But I managed to make my dream come true without having to leave my job!

How?

Setting priorities,
Managing my time,
Delegating activities
Reducing distractions,

And mainly...

Focusing on my goal!!!


And you?
What is your dream?
Have you already started building it?
Or do you think it’s not the time yet?

♻️ REPOST it to remind others that they can do more outside the 9-5.  ♻️

➡️ FOLLOW ME, Fabio Sausen, on LinkedIn.

🔔 Hit the bell. You will be notified every time I post 🔔

This is how I get the best results on social Saturday posts!

I don't just make a comment and leave.

This is a passive attitude, which will bring little result.
And you will be missing out on a great opportunity!

I choose some Social Saturday posts, 
Read all the comments,
Check the profile of who is available to connect
If I believe the connection makes senses,
I reply the comment,
If I still have connections to send 
I inform in the comment I sent it,
If I don't have more connections to send, I ask

So, look at the comments and check...

Who does it make sense to connect with?
Who offers an interesting service?
Who produces good content?
Who has an interesting story?
Who is a potential customer?
Who is a potential partner?

There are several reasons to connect with new people.
But for that, you need to be active.

Read the other comments,

And respond to everyone you are interested in!
Send connections if you have them.
Create a true relationship!

Be active!

Here are some great creators who are open to connecting today:
Zion Enogieru
Kaleem Akhter
Clinton Stevenson
Chris Skees
Elvis Yee
Tomasz Szulczewski

Happy Social Saturday and good spring to everyone in the northern hemisphere :)

➡️ FOLLOW ME, Fabio Sausen, on LinkedIn, 
for tips on how to get more of your time and build your dream!

🔔 Hit the bell. You will be notified every time I post 🔔

Are you not growing as quickly as you would like?

Is your ICP not accepting your connection request?

This may be your opportunity to boost it!

Use the Social Saturday event to get in touch with your ICP!

Read all the comments,
Check the profile of who is available to connect

If you believe the connection makes sense...

Reply to the comment,
Introducing yourself,
Send a connection request
Inform in the comment you sent it,

If you don't have more connections to send, 
Follow that person and inform them in the comment!

Do be Passive!
Take the opportunity!
Take the action!


Here are some great creators who are open to connecting today:
Zion Enogieru
Kaleem Akhter
Clinton Stevenson
Chris Skees
Elvis Yee
Tomasz Szulczewski

Happy Social Saturday and good spring to everyone in the northern hemisphere :)

➡️ FOLLOW ME, Fabio Sausen, on LinkedIn, 
for tips on how to get more of your time and build your dream!

🔔 Hit the bell. You will be notified every time I post 🔔

These are the four steps to build habits and change your destiny!

Happy Monday, LinkedIn! 

As Gandhi said, your Habits become your values and your destiny! 

So, are you ready to build some life-changing habits? 

It’s easier than you think! 
Just remember these four simple steps:

1 - Cue: 
This is your habit’s starting bell. 
It could be
your morning alarm, 
tying your shoes, 
or sitting down at your desk. 
Find something that happens every day!

2 - Craving: 
What makes you want to do the habit? 
Maybe it makes you feel good, 
or you get a reward. 
Make sure it's something you look forward to!

3 - Response: 
This is the habit itself. 
What do you do? 
Make it easy and simple. 
If it’s too hard, it’s not fun!

4 - Reward: 
Enjoy the payoff! 
Maybe it's a high-five, 
a yummy snack, 
or just feeling proud. 
This makes sure you’ll want to do it again.


That’s it! 
Build your day with these four steps, 
and watch your habits stick like glue!


Pick one small habit you want to start. 
Apply these four steps this week. 

What is the habit you want to build?


♻️ REPOST it to help others to build good habits. ♻️

➡️ FOLLOW ME, Fabio Sausen, to learn how to become more productive.

🔔 Hit the bell. You will be notified every time I post 🔔

The attitudes that annoy me most on LinkedIn

I really like Linkedin,
I learn a lot every day,
And built a network that supports each other

But some users' attitudes annoy me!

So, let's have a little fun posting what irritates you!

Here are my list in no specific order:

1 - Lists for everything. 😅 
2 - Sales pitch in the first contact
3 - Comments visibly made by AI
4 - "Linkedin is not Facebook" posts
5 - Cold messages with the wrong name
6 - ChatGPT prompts for things that don't make sense
7 - "Let's connect" message in posts that are not for network
8 - Sales pitch wanting to sell services that I clearly don't need


And what irritates you most about LinkedIn?

♻️ REPOST if it annoys you too! ♻️

To achieve maximum productivity, you need to:

1 – Take a cold shower
2 – Only eat vegetables
3 – Always think positive
4 - Drink 3 liters of water
5 – Waking up at 4:30 am
6 – Meditate for two hours
7 - Working 16 hours a day
8 - Run 15km every morning
9 - Know 14533 AI prompts
10 - Watch all of Ali Abdaal's videos
11 - Subscribe to dozens of newsletters
12 - Do not drink a single drop of coffee
13 - Use all the best 25 productivity apps
14 - Work 100% concentrated for 8 hours
15 - Never complain about absolutely anything
16 - Read all productivity books released each year
17 - Spend a thousand dollars on the best headphones in the world

And especially believe in Santa Claus!

Of course, this is all BS!

Although some of these actions actually help increase your productivity!

Trying to fit all of this into your routine is a recipe for stress and frustration!

As I said several times in my book.
Each person has a different rhythm,
different responsibilities,
and the best recipe is to find out what works for YOU!

One thing at a time!

So forget about the perfect life that some gurus pretend to have on social media!

And learn how to adapt what really works to your routine!

P.S. What productivity tip do you think is the biggest BS?
Did I forget to include any?

P.P.S. - I love Ali Abdaal's videos!

➡️ FOLLOW ME, Fabio Sausen, for REAL tips about productivity

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