Abhishek Pandey's Linkedin Analytics

ITSM professional having 8 yrs. of experience in ServiceNow & BMC Remedy. Learning is my primary skill. Vitals! • Certified ServiceNow and BMC Remedy professional with proven expertise in ITSM using ITIL best practices. • Proven expertise in ServiceNow platform development, administration, and architecture • Hands-on Business Rules, ACLs, Script Includes, Script Action, UI Actions, UI scripts, UI Policy, UI Scripts, UI Policy, and Client Scripts • Hands-on experience with email notifications, inbound actions, reports, and home pages. • Hands-on experience in building Reports and Dashboard (Responsive/Non-Responsive Dashboards) using Performance Analytics • Strong understanding of the Service portal administration and catalog design • Designed and developed catalog items, order guides, and record producer Certification: • Certified System Administrator • Certified Application Developer • Certified Implementation Specialist - ITSM • Certified Implementation Specialist - HR • Certified Application Specialist - Performance Analytics Suite Certification • Suite Certification - ITSM Professional • Suite Certification - HR Micro-Certification: • Flow Designer • HR Integrations • Predictive Intelligence • Virtual Agent • CMDB Health • Configure the CMDB • ATF (Automated Test Framework) • Agile Development 2.0 and Test Management 2.0 Implementation