William Abraham, MBA's Linkedin Analytics

With over 12 years of experience managing B2B customer relationships across SaaS, manufacturing, and e-commerce, I specialize in building long-term client success systems that drive retention, reduce churn, and fuel revenue growth. I've helped onboard and manage books of business ranging from 15 to more than 150 accounts, including key clients in complex technical environments. At Pivotous Collective, I achieved a 98% client retention rate while booking over 500 qualified meetings per month across B2B SaaS campaigns. At Moxtek, I managed a $2.5 million global portfolio and exceeded revenue targets through high-impact support, strategic upselling, and relationship management. As a business operator, I have personally managed direct-to-consumer order fulfillment and overseen every part of the post-purchase experience, including support, shipping, and logistics. This hands-on experience gives me a clear understanding of what customers truly need from a modern logistics platform. 🔹 Proactive client onboarding 🔹 Renewal and expansion strategy 🔹 Book of business optimization 🔹 Cross-functional collaboration with Sales, Engineering, and Logistics 🔹 Technical troubleshooting and customer support 🔹 CRM familiarity including Salesforce, HubSpot, and custom-built systems Whether partnering with SaaS startups or high-tech manufacturers, I bring a customer-first, data-informed approach to every client interaction. Let’s connect if you are building a high-performing customer success program and want someone who knows how to turn users into power users and clients into long-term partners.