Clari

Create solutions and effectively communicate ideas to customers (Phone and Email). Explore and experiment with automated solutions to maximize efficiency. Prioritize, manage, and escalate issues in a strategic and effective manner. Collaborate with Engineering and Product resources to escalate critical issues.

Senior Technical Support Engineer

Clari’s Revenue Operations Platform uses AI and automation to help B2B organizations drive growth and retention by increasing win rates, shortening sales cycles, and improving forecast accuracy. We are used by many sales, marketing, and customer success teams at leading B2B companies including Adobe, Zoom, Dropbox, Alteryx, and Okta to drive pipeline, improve execution, forecast business and reduce churn.

Technical Support Engineer II

Reputation

Jr. Technical Solutions Engineer

Review, investigate, and resolve complex technical member cases within the target SLAs. Report on escalation trends, top issues, and improvement opportunities. Active member of a customer-facing role which involves communication between clients and CSMs. Drive overall support readiness for new products and features. Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible. Lead, organize and/or participate in cross-team discussions, bringing in diverse perspectives and ensuring ideas are challenged respectfully.

Technical Support Specialist

As a Customer Success Manager for Automotive clients, my role is dedicated to providing clients with the tools and insights they need to be successful in today's digital market. I aim to help clients be more productive and successful by leveraging their online reputation data while driving their respective missions. I do this by providing consulting, strategy, and optimization based on the feedback economy.

Customer Success Manager - Auto

Tech Talent South

Instruct full-time code immersion course focusing on the Rails framework. Instruction includes lessons and projects using front-end languages HTML, CSS, Bootstrap, and Javascript, the back-end language Ruby, and integrating API's into Rails based programs

Instructor

adidas group

Applies understanding of behavior and patterns of the markets customer base, drawing conclusions for making relevant adaptations to service and/or product offer. In doing so increased overall score of all key performance indicators. Units per transaction have increased from a 1.5 to a 2.3. Conversion has increased from a 17% to a 22%. As a result of an increase in these area’s the store has already surpassed last year sales of 2.5 million. With the increase in sales, my store went from a tier 2 to tier 3 in less then year. Created a culture of people development. Developed and promoted 4 employees into management positions.

General Store Manager

US Bank NA

Started as  a Teller promoted to in-store Personal Banker, and promoted to Small Business Banker. 

Complete transaction within audit and customer service standards while uncovering financial need through building relationships from everyday interactions. Also obtaining new business by talking to customers who are shopping in the grocery by educating them about the benefits of banking at U.S. Bank. Consistently made sales every month while holding at least a 80% customer satisfaction score based on the company’s customer service surveys. Listening to the details of a conversation to ensure that we were maximizing the relationship with the customer.

Small Business Banker

Wells Fargo

Assisted clients with their finances while giving them great customer service and trying to obtain their complete financial relationship. Consistently in the 80% to 90% of customer satisfaction based on the scale that the company used. For two consecutive quarters was able to be in the top 3 of sales for the district. Acquired businesses by cold calling existing businesses and calling new businesses by obtaining their information from the secretary of state new business list.

Business Banking Specialist

As a Senior Technical Support Engineer at Clari, I create and communicate solutions to customers via phone and email, using my skills and certifications in Sumo Logic, HTML, and Angular. I also explore and experiment with automated solutions to maximize efficiency and customer satisfaction.

With over 6 years of experience in technical support, I have a demonstrated history of working in the internet industry, especially in the B2B SaaS domain. I value collaboration, problem-solving, and customer advocacy, and I strive to understand the core reasons for clients' requests and needs. I am passionate about helping B2B organizations drive growth and retention with Clari's Revenue Operations Platform.

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