Royaloak Incorporation Pvt. Ltd.

E-Commerce Executive
Handling Amazon and Pepperfry HD verticals

Manage end-to-end operations for Amazon and Pepperfry HD accounts, including inventory control, listing optimization, and stock monitoring.

Oversee daily warehouse activities, ensuring timely label printing, packaging, and dispatch for both Amazon DF and FC orders.

Track and analyze advertising spend and TACoS to improve campaign performance and ROI.

Coordinate with warehouse teams to ensure smooth order processing and timely fulfillment.

Support management in driving consistent month-over-month revenue growth through operational efficiency and strategic execution.

E Commerce Executive

COEQUAL SERVICES

Lead Marketing and Development Team

Oversee collaboration between marketing and developers.
Assist Developers

Provide guidance on enhancing website attractiveness.
Assign Daily Tasks

Distribute daily tasks to developers and monitor progress.
Reporting

Create reports on developers' tasks and performance.
Manage Overall Marketing

Take charge of all marketing activities.
Budgeting

Develop and manage the budget for overall expenses.

Social Media Marketer

Developed engaging posts,carousals, graphics, content and videos for various social media platforms.
Collaborating with developers to design websites.
Also involved in digital marketing and email marketing, with event listings on platforms like BookMyShow and District.

Graphic Designer

ATTPL

As a Social Media Intern, I created Instagram carousels, reels, and posts to boost engagement and grow the brand's online presence.

As a Social Media Intern, I was responsible for designing and publishing Instagram carousels, reels, and static posts to enhance audience engagement and maintain a consistent brand voice.

Social Media Intern

SINGH ENTERRISES

Gained practical knowledge of posting articles based on google trends and major events happening in 2023.
Learnt how to place keywords in the article and how keywords impactthe search based onGoogle Trends.
Implemented SEO best practices to improve search engine rankings and drive traffic.
Learnt how to provide proper headings and summarizing the topic in first paragraph.

CONTENT WRITING INTERN

Amazon

Collaborate with cross-functionalteams to identify and prioritize features and requirements As a part of AmazonDF Team,role was to make sure all orders get handed over amazon LM and pickup team. Educate clients through video support of shipping label issue and printerissue. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Work closely with otherteams to ensure no orders are missed in scenario of partial ship-out or vehicle not available. Assisting the customer over calls, mails and tickets to resolve the issue. Providing innovative customer service to address billing, account access and paymentinquiries.

Central Ops Support Executive

KreditBee

Ensure background verification is initiated by customer, as applicable as perthe company policy guidelines.
Handle, manipulate and analyze data in S3 and perfios.
Analyze provided document are nottampered.
Supporting collection team wheneverrequired.
Deep dive in customer profile to do overall checks.

Operation Executive

Quikr

Handled escalation and queries over the phone, e-mail and social media.
Worked as team member for providing better experience in Ad-posting.
The role demanded expert in voice, chat support and call auditing.
Handled I-rated customers.
Working on social media escalations at different platform like Facebook, Twitter and
Playstore.
Team handling and ownership for critical escalations.
Assigning social media escalations to Team.
Sometimes also working on lead generation.

Customer Support Executive

Intelnet Global Service Private Limited

Customer Service Representative

Overall 4 years of experience in Tech support and operations.

After Leaving Amazon :- I went on exploring other career options and preparing for a competitive exam. 

-I gave a few months to prepare for a competitive exam although it did not work out but it helped me in later part of my life .

-Content Writing :- Worked to 2 to 4 months as a Intern in a agency to provide a better picture of sports personality and major events happening across the globe. Tool I used was word press. At this time I was also working part time in a school where I was a class teacher of class 9 and as a freelance photographer for weeding's. This all things I did in period of Dec 2022 to May 2023.

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