Allegis Transcription Services

•Transcribed depositions, EUOs, and court hearings of 200+ minutes per week with a 2-to-10-day turnaround.
•Delivered transcripts with a minimum of 98% accuracy.
•Integrated all feedback from quality assessment to improve transcripts.

Legal Transcriptionist

Sam's Town Hotel & Gambling Hall, Las Vegas

•Answered a multi-line phone ensuring all 75 to 200 incoming calls were transferred to the correct department.
•Managed OpenTable application weekly to coordinate restaurant reservations.
•Collaborated with the marketing department to package or laminate their projects for a minimum of 100 rewards members.
•Balanced the workload by coordinating tasks with 3 other team members.

PBX Operator

M Resort Spa Casino

•Conducted cash register to ensure the till was balanced handling a minimum of $500 daily.
•Resolved customer concerns on a weekly basis.
•Maintained a high level of organization and store cleanliness to ensure 8+ merchandise items and 15+ pastries and desserts were fully stocked at all times.
•Assisted in training, coaching, and development of newly hired associates.

Cashier

Cape Rey Carlsbad Beach, A Hilton Resort & Spa

•Produced plated desserts and buffet desserts for up to 1,000 guests daily.
•Partnered with banquets department for cross-training to meet customer demands of up to 1,000 guests resulting in customer satisfaction and repeat business.
•Developed a colorful smoothie menu to be offered during breakfast and brunch that received positive reviews.

Pastry Cook

333 Pacific

•Produced and maintained all components of the pastry station for nightly service of up to 300 covers while keeping pace with frequent menu changes.
•Minimized waste by ensuring all products adhered to the “first in, first out” regulation.
•Collaborated with the pantry and fry stations to assist in food preparation.

Joe's Crab Shack

•Inspected the dining room for cleanliness and appropriate table settings for a minimum of 100 guests nightly
•Greeted and led guests to their assigned table.
•Communicated with guests if a delay or issue occurred while waiting for their table.
•Collaborated with management, kitchen staff, and servicing staff to ensure smooth operation.

Host

Central Market

•Prepared a minimum of 50 pounds of tortilla dough for the AM shift daily.
•Packaged 100s of tortillas to be sold fresh on a daily basis.
•Organized a minimum of 30 boxes of fresh cookies, muffins, and bread for the grocery store shelves.
•Assisted the cake decorator with specialty cake orders on a weekly basis.

Tortilla Clerk

The Langham Huntington

•Produced plated and buffet desserts for a minimum of 2,000 hotel guests on a weekly basis.
•Assembled grand chocolate sculptures and sugar centerpieces for events and amenities.
•Assisted in training, coaching, and development of pastry cooks on their externship.

I am a stay at home mom with a background in hospitality transitioning to be a business analyst.

I have completed the Google data analytics certification which gave me some exposure to Sheets, SQL, R, and Tableau. After completing the certification, I was not satisfied and am continuing to upskill with Maven Analytics.


Want to learn a little more about me? Here's my blog documenting my analytics journey and projects https://mommalytics.blogspot.com

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