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Bill Staikos

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Are you struggling to get your customer experience and/or employee experience practice to deliver meaningful value for your business and your customers/clients? Stuck with an outdated strategy? Do leaders across your organization care about the work you're doing? Or are you trying to figure out how to make your impact sustainable? If so, give me a call because I can help. You can get a hold of me here on LinkedIn or on +1 202 596 2260 any time. How I can I help? I can help your company get to a place where the Customer Experience (CX) and Employee Experience (EX) team isn't the survey team. Instead, they're focused on helping your company drive revenue, reduce costs, and improve your culture vs. survey slapping your key stakeholders, partners, employees or customers and then reporting out each week on a metric you don't need. I can also develop a CX strategy aligned to your company's strategy and deliver a change leadership and change management agenda to make this all sustainable. How do I do this? I leverage over 20 years of expertise in CX & EX, working with my clients to develop a CX strategy and execution plan to achieve real business outcomes, deliver a change management platform to make these outcomes sustainable, and activate leadership participation. I have delivered results for every type of organization, from a single-founder business or a global enterprise. I have also worked across verticals such as technology, retail, healthcare, hospitality, and financial services. How else I can help: I am also the founder and host of Be Customer Led, an award-winning podcast that explores the latest trends and best practices in CX, EX, and customer-led leadership and culture. The show has listeners in over 100 countries. Subscribe and listen as there is a ton of learning. The show is on YouTube and anywhere you access podcasts. I am also the creator of 'Prediction Pridays', a weekly newsletter that predicts the experiences we will have 5-10 years out. You can subscribe here: https://predictionpridays.beehiiv.com/subscribe Finally, I am writing a book on the future of experience, and how advanced capabilities like AI will shape how we engage with brands every day. It will be published in 2024! FYI: All opinions are my own.

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