• Bob Phibbs's Linkedin Analytics

Prepare your retail stores for the new retail surge in 2025. Margin erosion, lower footfall in stores, and lower conversion. The reason for that is your sales team lacks sales training which leads to them not maximizing every customer interaction. If your sales team got more excited about selling and understood how to connect and engage with customers, you'd drive sales. They wouldn't fear building rapport, they would have more confidence, and be able to transform your stores from being a place to pickup product to discovering all you offer. Companies hire me to speak either virtually or in-person in a manner that is interactive, fun, and filled with actionable tips to improve customer service and sell premium merchandise. Others hire me to get double-digit results as a sales coach for outside sales reps and diverse teams. Still others use my online retail sales training program. Your associates must be trusted advisors, ones who can focus on what a shopper wants, rather than what they just say they need. When they do, UPT, conversion rates, customer service and sales go up. While everyone has omnichannel capabilities now, the one area you can most increase profitable sales is on your sales floor. ► What I do: • Help companies develop the soft skills of their frontline staff that creates an exceptional experience and drives revenues. • Train employees how to not leave their personality at the door, how to build rapport, how to not sell using their own wallet as a guide, and how to sell the merchandise for full price. • Cultivate and grow sales staff to work as a team. • Build and execute personalized presentations that deliver actionable tools to grow retailers’ sales as well as encourage audiences they can achieve success. • Consult at all levels of retail on goals, strategies and objectives to increase KPIs including training in-person and online. • Teach dealers how to leverage existing tools provided by brands as well as new tools including social media to increase conversion rates, customer satisfaction, and increase sales. ➨Visit RetailDoc.com to learn more about booking me for a speech or to discover my online retail sales training program SalesRX.com or simply send me an email at bob@retaildoc.com Specialties: Motivational speaker, retail sales trainer, business makeover specialist, marketing. "I train employees how to not leave their personality at the door, how to build rapport and sell the merchandise at full price."