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Strategic and results-oriented Digital Transformation Program Leader with a proven track record of building and leading high-performing teams to deliver large-scale, complex technology programs. Expertise spans Portfolio Management, PMO establishment, Agile/Scrum/Kanban practices, executive reporting, and strategic planning. Throughout my career at leading companies like Salesforce, Royal Caribbean, and Walt Disney Parks, I've served as a trusted advisor, fostering cross-functional relationships and aligning stakeholders to achieve key business objectives. I excel at engaging executives for strategic decision-making and implementing effective processes that balance agile principles with innovation. Key highlights include: - Led cross-functional digital program managers at Salesforce to deliver innovative solutions, enhancing user engagement and customer satisfaction. - Directed the implementation of Portfolio Management practices and tools at Salesforce, enhancing agile delivery for over 50 program teams. - Achieved a 17% reduction in project cycle time through data-driven process optimization at Salesforce. - Delivered mobile solutions achieving a 76% guest vaccination submission rate in 8 weeks at Royal Caribbean. - Managed a $60M+ annual digital portfolio at Disney, ensuring accurate resourcing for 500+ resources. - Led the retail technology transformation at Disney, implementing Salesforce Commerce Cloud and IBM Sterling. - Delivered the Maxpass and Premier Access products at Disney, exceeding adoption goals by 200%. - Passionate about leveraging technology to drive business value and enhance customer experiences. Seeking opportunities to lead impactful digital transformation initiatives.
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