Ascension

-Partnered with subject-matter experts to enhance data quality through innovative information management strategies for continuous improvement using six-sigma methodology.
-Achieved 60% reduction in processing time by providing remote training to staff, maintaining regulatory compliance and enhancing productivity.
-Enhanced data accuracy by collaborating with clinical teams to create user-friendly data dictionaries & EHR templates, leading to 100% compliance with project requirements for 3 research initiatives.
-Increased program visibility and informed strategic decisions by creating dashboards with program metrics using Smartsheets, Tableau, Redcap & Excel.
-Streamlined project schedules, created automated functions and improved research operational efficiency by leading diverse teams of 8 stakeholders.

Research Data Specialist - Dell Children's Blood & Cancer Research Program

-Analyzed content access, retention and evaluation projects to maintain a nonstop information repository
-Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
-Reviewed data queries and worked with study centers to resolve data discrepancies
-Partnered with subject matter experts in continuous improvement process, and upgraded data quality through recommended innovative information management strategies

Clinical Research Associate - Children's Blood & Cancer Center

-Streamlined program activities and increased efficiency through strategic management and evaluation of quality measures.
-Initiated appropriate referrals, monitored patient care and documented recommended services
-Directed organization support, analyzed patient population served and created standard operated procedures.
-Increased efficiency through collaboration with cross-functional teams, improving access to care and reducing barriers for patients.

Clinical Support Coordinator - Neuro Oncology Program

-Referred and screened 200+ patients, resulting in optimal use of resources & efficient triage of staff. Improved community access to care.
-Improved clinical staff and patient understanding of financial statement information by providing education

Patient Access Representative II - Neurosurgery

-Documented and collected patient data in Compass and OR Manager to maintain accuracy and security.
-Fostered collaborative relationships among health care teams by communicating, responding to requests and building rapport.
-Counseled patients about personal financial responsibility and collaborated with billing to resolve patient accounts.
-Verified insurance coverage and benefits and communicated directly with patients for timely scheduling of surgery procedures.

Patient Access Representative - Seton Medical Center Austin

-Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
-Collected and entered patient demographic and insurance information into the database to establish the patient's medical record.
-Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
-Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Patient Access Representative - Dell Children's Emergency Room

My passion for enhancing healthcare access, championing value-based care, and driving healthcare transformation motivates me to deliver high-quality data solutions that bolster the impact of healthcare and research outcomes. 

As a first-generation Mexican-American eldest daughter, I bring a unique perspective and profound empathy to my work. I thrive in collaborative environments, engaging with diverse teams and stakeholders, and contributing to the vitality of professional and cultural organizations.

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