Mercy Medical Center, Canton, Ohio

Coordinated over volunteer interviews, orientation, placement, training, recruitment for various events/requests, and retention. Supervised volunteers and provided ongoing support through communications, coaching sessions, continuing education and assessments, file audits; helped the dept. with IT trouble shooting issues and placed service tickets; requesting/obtaining supplies.
Maintained HIPAA and surveyor (i.e., CMS, TJC, ODH) compliance within the dept. and on units.
Oversaw Patient Services Delivery/Training volunteer roles: information desks, nursing units, transport, mail/newspapers/floral/magazine delivery, clerical support. Managed the Caring Canines Program (a.k.a. Mercy Pet Patrol) and Teen T.A.G. Program; led Teams meetings; initiated a Senior Program.
Oversaw and liaised between hospital staff, high school/college education personnel and students, with the S.O.A.R. High School Shadowing Program, Employee Grow With Us Shadowing Program, Physical Therapy College Entrance Shadowing, Shadow-A-Professional Program and Intern Program; Filled coverage gaps for un/paid caregivers (desk, transport); also trained paid caregivers.
Completed clerical and data entry tasks. Updated/Created various publications (bulletin boards, department forms/flyers, handbooks, orientation presentations, and role guidelines). 
Knowledgeable in Microsoft Office (Excel, Outlook, OneDrive, PowerPoint, some Publisher, SharePoint, Teams, and Word); Meditech, Volgistics, Healthstream, EPIC, REDCap, SilkRoad RedCarpet, Workday, Kronos Dimensions, background check websites, MyServiceNow, Clinician Nexus.
Contributed extra time, resources, and monetarily to multiple programs/events, hospital fundraisers; 2nd top CC Mercy Hospital Coach/Team in fundraising for the 2023 Stark County Heart Walk. 
Received Caregiver Celebration Awards (Empathy 2022, Innovation 2023, Other 2023, and Teamwork (4 in 2023)); Created items on a budget for multiple appreciation events/activities; “Resident Baker”.

Administrative Program Coordinator II 

- Managed Main Lobby Information Desk Guest Relations Attendants and department system trainings/concerns/issues, Intern Program for multiple departments and assisting in the temporary clinical affiliation agreement process, processing furloughed volunteers through REDCap and SilkRoad RedCarpet, assist in revising former hospital volunteer competencies and trainings, cross-trained in shadow students and observers, collaboration with CCF Volunteer Leadership Team,  attendance to Mercy Hospital Leadership Team morning huddles, other duties as assigned.

Interim Manager

It was an absolute honor and privilege to work with and serve alongside our frontline workers in the midst of this unprecedented pandemic. I'm humbled to have played a role in serving our hospital patients and their families.
- Supported patient care delivery by completing clerical tasks: handled incoming unit phone calls and referred inquiries, requests, and messages to appropriate hospital staff personnel, department, patient room, received incoming patients and handled transport requests, faxing, copying, creating and breaking down patient charts, assisted PCC with medical records requests/faxing to SNF, paged physicians, notated and responded to patient intercom call light requests, etc.
- Completed updates on daily RN/Physician board list and in Care Logistics system.
- Ordered and assisted with dietary trays, laundry, office supplies, and work order requests.
- Obtained pharmacy, blood bank, central sterile, supply chain, patient belongings/mail items for the unit.
- Maintained a safe and clean working environment by complying with procedures, rules/regulations; adhered to infection-control policies and protocols.

COVID Unit Assistant 

Mercy Primary Care Portage

-	Completed patient insurance prior authorizations for specialist referrals, pharmacy prescriptions, various diagnostic imaging/procedures, and submitted appeals for denials.
-	Assisted with patient and provider phone calls, scheduling/canceling/confirming patient appointments, registering and checking insurance eligibility at patient check-in, collecting/posting patient copays upon check-out, and other various clerical functions in a primary care physician office.
-	Mercy ProCorp subcommittee representative and floater for other offices.

Medical Assistant/Prior-Authorizations, Mercy Professional Care Corporation

-	Customer Service assistance with billing and coding inquiries, resolved questions and concerns for patients and providers within HIPAA compliance.
-	Forwarded itemized bills and financial statements, set up payment plans, retrieved medical records, and performed clerical functions.
-	Corrected and resolved various issues on the daily zero pay report.
-	Handled Chapter 7 and 13 Bankruptcies, attorney requests, and correspondence. 
-	Completed weekly agency files, compilations, downloads, mail, emails, and correspondence.
-	Reviewed accounts for possible collections placement, completed corrections and additional follow-up.
-	Enforced bad debt and financial clearance policy.
-	Balanced cash daily statistics, bank report, journal summary, monthly spreadsheets, posted adjustment batches, and contributed to meeting monthly cash goal targets.
-	Knowledgeable with Microsoft Office (Excel, Outlook, Power Point, Word), Meditech, PCI, GE Centricity, Valco Viewer, Passport, Availity, Mits, MedAssets and other insurance online eligibility websites.
-	Helped in other areas of the dept. with miscellaneous projects.
-	New employee/dept. volunteer trainer.
-	Participated in/contributed to extra dept./hospital activities. 
-	Insurance Registration Committee Dept. Representative for monthly meetings.
-	Cowbell recognitions and high Quality Assurance monitoring scores.

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