Wipro Limited

Provide hardware/software/network problem diagnosis/resolution via telephone or chat for customer's end users. Resolve or Route incidents and requests to appropriate teams
Incident and request fulfillment  support (calls, chat, backlog)
* Ticket creation, troubleshooting and resolution in ITSM ServiceNow
* Level 1, 1.5 Troubleshooting - O365 enviroment
* Active Directory Administrative Center (unlock, password management, user groups)
* Amazon Workspaces virtual desktop
* Remote Support - Vmware enviroment
* OKTA MFA user administration
* Intune company portal mobile device enrollment, Azure active directory.
Handling Calls, Emails, Chats & Web tickets.
Perform Service Requests based on Standard Operating Procedures.

Service Desk Administrator

Portafolio holding, self-employed.
Trading investings, IBEX 35
Interest rates futures and options, R monitoring, money market dealer, shares portfolio. Criptocurrencies investment.

Operador del mercado de divisas

NUNSYS

Service Desk Analyst in CAU at level 1 , delivering support and assistence for the costumer serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customer. Providing assistance and solutions to the Car Rentals, the most important members from the Goldcar ecosystem, the company “gears”.

Technical Support Helpdesk

ANTEL

Antel (Uruguayan State Telecomunications Co.)
Work Area: IT UAC
Job responsabilities: HelpDesk Technician Detect and solve issues on IT systems, ticketing and support on level 1 for the company users (ADSL, fiber, hardware issues, Office Suite support).
Qualifing as a public employee in a open call, on 2 long projects in the state TC company, as IT support for the company customers in Vera users accounts enviroment, contract being renewed two times due high performance.
(from March 2012  to December 2016) Montevideo, Uruguay.

IT Technician

Indra

Work Area; IT solutiones Job responsabilities: HelpDesk Technician Detect and solve issues and failures on ADSL services, ticketing and support on level 1 Responsible for creating and updating internal knowledge database, scripts and train the newcomers Provided VIP support on demand that included deeper technical analysis understanding the customer's needs including a direct contact with the accounts' Service Desk Manager. HelpDesk assistance for the end user. Location: Valencia, Spain

IT Helpdesk

Lamparas rafael tormo

Responsible for lighting commercial premises, previously a purchasing technician for the central branch in Xátiva, dealing with companies from the local and foreign countries. Negotiation of prices and rates. Study and development of technical and environmental lighting projects for individuals and companies.

Lightining projects specialist

Sudel ltda

Phone / e-commerce of electrical materials and advice to companies and private clients. Internal commercial dealing with companies in the sector. Later in charge of a local specialized in technical lighting. Advice regarding facilities and regulations, coordination of local staff tasks as well as reception and stock control.

Internal commercial sale of electrical equipment / Local lighting manager

FIVISA

Counter sale to everyday customers and professional installers of electrical materials, electronics and lighting. Advice to clients on electrical equipment, installations and regulations. Receipt of merchandise, stock control. Initially hired as a warehouse worker, eventually rising to a counter clerk.

Salesman at counter of electrical supplies

Provide hardware/software/network problem diagnosis/resolution via telephone or chat for customer's end users. Resolve or Route incidents and requests to appropriate teams
Incident support (calls, chat, backlog)
* Ticket creation, troubleshooting and resolution in ITSM ServiceNow
* Level 1, 1.5 Troubleshooting - O365 enviroment
* Active Directory User Management (unlock, password management, user groups)
* Amazon Workspaces virtual desktop
* Remote Support - Vmware enviroment
* OKTA MFA user administration
* Intune company portal mobile device enrollment, Azure active directory.
Handling Calls, Emails, Chats & Web tickets.
Perform Service Requests based on Standard Operating Procedures.

Taplio

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Bruno Federico Debrassi

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Bruno Federico Debrassi's Linkedin Analytics

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Bruno Federico Debrassi's Linkedin Analytics