Chaela Phillips Wilson's Linkedin Analytics

Highly motivated, innovative, and detail-oriented customer facing professional with nearly 10 years of experience and a proven track record of providing exceptional white glove customer service. Enthusiastic and passionate brand awareness and product education leader with success excelling in fast-paced environments where strong performers thrive. Regarded for anticipating needs, seizing opportunities, and desire to win. Strong analytical skills with ability to identify and resolve technical issues to ensure smooth implementation processes. Excellent written and verbal communication skills enabling effective collaboration with cross-functional teams and clients. Proven ability to build and maintain strong client relationships ensuring customer satisfaction and repeat business. Experience using quantitative and qualitative data to inform decision-making at senior leadership levels. Bachelor of Fine Arts, Howard University Customer Success Fundamentals, Udemy Project Management Fundamentals, Udemy Salesforce CRM, Trailhead Zendesk Support for Agents, Zendesk Adaptability, Analysis, Client Relationship Management, Critical Thinking, Customer Centric, Customer Experience, Customer Retention, Data Reporting, Empathy, Process Documentation, Project Management, Relationship Building, Requirements Gathering.