Chirag Bhardwaj's Linkedin Analytics

With over 7 years of cross-industry experience in Customer Success, Enterprise Account Management, and Travel Operations, I am a results-driven professional who thrives at the intersection of technology, customer engagement, and service excellence. My career journey reflects a dynamic progression—from managing high-performing travel operations teams to partnering with global enterprise clients to deliver next-level event tech experiences. Currently, I serve as a **Customer Success Manager at Kintsugi**. Previously, I worked as a **Customer Success Manager in Event Tech & Services**, managing enterprise accounts across the North America region. I specialize in post-sales lifecycle management, from seamless onboarding to upselling and renewals. Before that, I led travel consultant teams in a fast-paced BPO travel agency environment, where I managed global itineraries, coached teams, optimized operations, and maintained top-tier CSAT and SLA metrics—all while mastering GDS platforms like Amadeus, Galileo, and Sabre. 🌟 **Core Competencies** * Enterprise Customer Success & Retention * Event Technology Management (Virtual | Hybrid | In-Person) * B2B Account Strategy & Stakeholder Engagement * GDS Proficiency (Amadeus, Galileo, Sabre) * Team Leadership & Coaching * Service Delivery & Escalation Management * Revenue Expansion & Upselling * Strategic Onboarding & Client Journey Mapping 🚀 **Career Highlights** 📌 **Customer Success Manager | Event Tech & Services | Enterprise Accounts (North America)** * Acted as the single point of contact for global enterprise clients across diverse industries. * Drove value through lifecycle success strategies—from onboarding and engagement to renewals and expansions. * Aligned client objectives with event tech solutions, ensuring frictionless execution of virtual, hybrid, and physical events. * Collaborated cross-functionally with Sales, Product, and Engineering teams to customize services and meet business goals. 📌 **Team Manager | Travel Operations** * Supervised a team of 15 consultants, driving performance through ongoing coaching, training, and real-time escalation handling. * Played a key role in transitioning travel operations to a new GDS platform, ensuring 100% success. * Maintained SLA adherence, CSAT of 95%+, and optimized shift planning for a 24x7 operation.